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Leons Furniture Reviews

2.2 Rating 506 Reviews
28 %
of reviewers recommend Leons Furniture
2.2
Based on 506 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 43%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 1 star review on 21st February 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
Only salesperson could find in the store was busy sitting on a piece of furniture texting on his cellphone. Had to interrupt him. The salesperson, Marcus, didn’t engage in small talk, barely made eye contact. Made mistakes in my order including my home address and printed receipt still had a balance showing in full even though I paid in full. Purchased two mattresses. A twin mattress I took home the same day. Waited for over an hour outside the store at the garage bay. Had to go back into the store to inquire what the issue was. Staff did not have a copy of my receipt. Very unorganized. The second mattress I purchased was a queen mattress that I had Leon’s deliver. When the mattress was removed from the plastic covering the mattress was dirty and ripped along the side. I requested a refund from the local store and online but was denied despite after waiting for two weeks for delivering a defective product. Now I am told I have to wait over a month to receive a replacement. Customer service telling you you cannot receive a refund because it is policy and not elaborating on that is not acceptable. Leon’s should take some learnings from Wayfair. They have excellent customer service. Will not be back to purchase anything from Leon’s again. Would not recommend this company. Terrible experience. Should have walked out of the store and left Marcus to text on his phone.
Helpful Report
Posted 2 years ago
I bought a dishwasher in April. It broke down three months later. They used an installer of their choice to install it. They kinked the lines in my dishwasher and the dishwasher no longer worked. LG replaced the dishwasher and gave me some money back towards the install fee. But Leons would do absolutely nothing for me towards the install fee, even though I had just finished paying the instal fee to a company of their choosing. Plus the lady that originally installed my dishwasher attempted to take a hose that did not belong to her that I paid for and she reinstalled the old hose. Not happy with the service at Leons at all. I’ve bought numerous things from them over the years, and I expected them to do something to compensate me for the install fee that I just paid and had to repay. Plus, I called Leons three times and each time they hung up on me because of a new phone system I had to finally go in to find out what was happening with the replacement dishwasher.
Helpful Report
Posted 2 years ago
We bought 2 recliners, we loved them. After about 4 months they had warped/bent backs and the stuffing was so compressed they were uncomfortable. One was sent back for repair, repaired brought back in worse shape due to just bad workmanship. The second was pickup for repair and returned. It was good un til 4 days later when the new stuffing started falling out. The first chair is back in the store for more repair. We are done with the incompetence of the manager and technician. We are going to take them to small claims court. It is absolutely ridiculous!
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Posted 2 years ago
My husband and I went into the Burlington, On store on Oct 29th - we had a very pleasant visit due to our salesman Clive. We in turn purchased a leather sofa and love seat and will hopefully (need to get the middle console out of the Dearborn love seat) be purchasing another set in the near future. Thanks Clive for making this shopping experience easy. Keep up the great job!
Helpful Report
Posted 2 years ago
We purchased the 4 year extension warranty for our stove and dishwasher, at a cost of $360.00. Diswasher broke down. Filed a claim on August 31st for a repair. Today is October 26 and repairman is due to come today ... 2 months later! Do not spend the money on this scam warranty. What if stove had broken down??
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Posted 2 years ago
Christian Clifford, in Stratford was such an amazing, accommodating sales rep. The delivery men were excellent. Polite, respectful, and highly competent. All of them.
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Posted 2 years ago
They scam people.They put insurance charges on your account without any information
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Posted 2 years ago
Bought a dishwasher and had it installed less than two years ago. Started making a grinding noise aver a month ago. Two service people have come to try and fix it. They say it is non repairable and I have been given a prorated credit. I bought the extended warranty with the assumption that if could not be fixed it would be replaced. Their warranty company is with King and State. This company does not inform the manufacturer of the problem, therefore, no input into help with a solution. I will NEVER purchase another item from Leon’s or the Brick
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Posted 2 years ago
Purchased a GE washer but haven't used it enough to check on its durability. Delivery service was exceptional and installation complete.
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Posted 2 years ago
Stove didn’t work when delivered.went and chose another model cause the one I wanted would take 6 weeks to come in….when second stove was delivered side panel fell off. Went to store and asked to speak to manager she wouldn’t come and talk to me ..now waiting for third stove. Very disappointed And absolutely no compensation for all this ….don’t feel they value my business. This was my third purchase from Leon’s this year but I will never go back
Helpful Report
Posted 2 years ago
Please don't buy anything from leons. They have bad customer service, kept on miss handling my items, and they lie a lot I will never buy anything from Leon
Helpful Report
Posted 2 years ago
Return It’s the worst thing ever happened to me in canada I bought 2 sofas and i received last Saturday. On your website you mentioned the customer satisfaction is guaranteed but this is not the case it’s a big lie , i spent around 2500$ for 2 sofas and they don’t fit at my place When i received the sofas i didn’t really like how they look and wanted the delivery guy to take them but The delivery guy told me that i have 30 days to return it because i didn’t like how they look when i received them and when i called 2 days after the lady told me no return so i have to live with that and it really effects my mental health
Helpful Report
Posted 2 years ago
Bought a Samsung gas stove June of 2018 and now that the warranty is over, you can smell gas coming from the stove! Phoned to see if anything can be done, but no!
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Posted 2 years ago
We purchased a new dishwasher, stove and Frig from Leon’s when renovating our kitchen When we tried to use the stove several months later we discovered that the stove was full of grease an burnt on food which is still in the oven I reported the problem and eventually went to the CEO We we bacillus told to go to hell We spent Thousands of dollars with Leon’s and was basically told yo go to hell I expected better service because of the amount of money spent so them To date I just cannot use the oven Over the years we purchased various thing from them and as customers were not expected to be treated like trash I would never walk into any of their stores again nor will anyone I know Warning Check your goods in the presence of the delivery men a take photos better yet is not to shop at any of Leon’s store
Helpful Report
Posted 2 years ago
We purchased our bedroom furniture from Leon’s beginning of aug they informed us the sets would be ready end of aug we called and were told end of sept and now told mid nov the actual location in North york never answers their phone and have terrible costumer service how do u have promotions with no product? Also take ppl hard earned money and keep putting them off . I will never shop at Leon’s again and ensured that no one else in my network does either . One experience I have ever had
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Posted 2 years ago
Very nice to you before you make the purchase! Good luck afterwards! They do a complete 360 and couldn't care less. Delivery of my office chair has been postponed several times and I have had to chase them each time for an update, still no resolution 3 months later. Pieces of furniture were defective on delivery e.g. my headboard was delivered broken and I had to insist on its return. My son's bed seemed ok on delivery but after a few weeks the mattress started to sag downward because there were not enough slats to hold up the mattress; I have sent severals in order to have a written record of the complaint; no response up to now i.e a week later. Staff mix up orders and deliveries and then point fingers at each other instead of just apologizing in a united front! It's a circus! Buy from them if you like the circus!
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Posted 2 years ago
Please don't buy anything from leons. I had bought furnitures 2 months ago and yet those are not delivered. The customer service in their Laval, Quebec branch is the worst ever i have seen. They always give different delivery dates. Now they said they can only give the product on November thats again 2 months from now. This is the worst money holding companies i have seen.
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Posted 2 years ago
They like to lie but just pay up front and your going for a ride they should be stopped from this type of sale tactic if you don t have don t sell it
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Posted 2 years ago
Long story short Leons sent a technician out who broke my brand new adjustable frame, and they think it’s OK to try and fix it when I didn’t purchase a broken frame, I bought a brand new one that wasn’t broken. Oh, and I’m still waiting for headboard brackets for over two months now because they sent me incompatible brackets (hence the reason they sent a technician out to confirm what I told them .. but you can’t take a customers word for it, right). So for over $3000 I have a headboard that’s leaning against a wall completely useless and a broken adjustable frame. I know I’m not the only customer who has been screwed over by this company so who wants to join a lawsuit.
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Posted 2 years ago
It’s so nice buying sofa from Leon. Shivaani was so pleasant. She attended to very well.
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Posted 2 years ago
Leons Furniture is rated 2.2 based on 506 reviews