Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.19

2.2 Rating 431 Reviews

28 %

of reviewers recommend Leons Furniture

Company Reviews

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Metrics

2.2

Based on 431 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 24th May 2025

Carole Lepage

Leons Furniture 5 star review on 1st April 2025

Jennifer H

Leons Furniture 1 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

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“I bought a washer dealered on one Tues broke the next. The do not stand behind there products. I could see if it was a few months but one week. They need to have at least a 30 to 60 day return. This was leons fredericton NB. The worst place to buy anything. All they want is your money. ONE WEEK SHOULD OF TAKEN IT BACK AND THEY FIGHT WITH THE MANUFACTURER. But they don't care they got my 900 dollars. If they don't believe in the products don't sell them. Now on my 3 week no washing machine. Was going to replace all my appliances. Will not be going to Leon's. Going to try the Brick instead. I should of read the reviews first. But I did reliase they went so down hill in the 20 years. (The last time I bought new appliances). Will make sure to tell all my friends and family. They only good thing I have to say is the delivery guys were nice.”

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Posted 2 years ago

“A big shout out to Pamela from the Leon’s store in Saskatoon, we were greeted right off the hop with enthusiasm and genuine smile. We ended up purchasing a beautiful sectional with full warranty .she has been quick to answer any questions or worries we have had. Thank you Pamela!”

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Posted 2 years ago

“Just purchased a new Tempur Pedic bed package. Ruddy Campbell, Leon’s sales advisor was extremely helpful and so knowledgeable. Ruddy assessed our needs based on health and sleep habits and recommend the best option for us. My husband has multiple health issues that require us to go the extra. Ruddy, thank you so much for all your help. I highly recommend seeing Ruddy at Leon’s 💖 He is the best!”

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Posted 2 years ago

“Kept me up to date regarding the shipping date and apologized for a delay due to the supply chain. Delivery was at the designated time and the staff were great!”

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Posted 2 years ago

“This was a second delivery. The First time some parts were missing. This time I made a request to check if everything is there and my request was denied. Worst service I ever had. Will make Leon's a last choice to buy.”

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Posted 2 years ago

“Leon’s Hamilton - best store ever! Great prices, great service!”

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Posted 2 years ago

“YOU WILL HATE YOURSELF FOR SHOPPING LEONS NORTH EDMONTON Purchased Dresser chest of drawers two night stands at delivery the delivery staff canceled damage to shipping box of dresser placed in room in position to hide damaged shipping box base that had wood framing protruding 2 inches. Leons is so deceitful as a company they don't have delivery invoice for customer to respond if product in complete and free of damage upon delivery so NO RECORD of damage broken or missing product. Very dishonest unskilled no knowledge customer service agent name PRESIOUS, ask for anybody but this employee as she will promise something but not fulfill promises and do opposite. DO NOT SHOP LEONS NO COMMUNICATION OTHER THEN PHONE to leave no traceable or trackable information within todays technology as use in showing the Complete Failure of LEONS FURNITURE as the WHOLE COMPANY full of dishonest personal. LEONS EMPLOEES are persons of no integrity and no morals DO NOT PLEASE DO NOT Put yourself through YOUR WORST NIGHTMARE SHOPPING AT LEONS FURNITURE Edmonton North. LIES and DECEITFUL!! Experience dealing with Shipping Delivery and CUSTOMER SERVICE. LEONS Furniture is second rate as all product is damaged, defective, and NO Documents to Record shipping, commitment dates, Problems with product. UNinformed staff and service agents dishonest You Will HATE YOURSELF for any BUSINESS with LEONS Furniture”

Helpful Report

Posted 2 years ago

“Worst customer service. For heaven sake, please don’t buy from this shop. I purchased a dining set on June 20 for 2000 dollars and when they delivered the product, We got to know that one of the chair was damaged and we raised a ticket for chair replacement. We tried calling them ( 12 to 15 calls) and we also visited the shop 3 times but no positive response. Now it’s been 5months still we are waiting for the chair replacement .We also added a 5 year protection plan along with the purchase but they are not willing to extend that not even for 2 months. I have all the call recording details”

Helpful Report

Posted 2 years ago

“...cornwall ont ...boughr mattress ...was charge wrong price...no adjustment ..excuse already paid...when an couple time ...lesson learn never paid in advanced ...iten is not deliver yikes”

Helpful Report

Posted 2 years ago

“WARNING: do not buy the extended warranty, Leons does not honor it. They instead send it off to another company which is located in the US and say they will e-mail them for you and you never hear from them. And when you call Leons you get a very rude person or persons telling you that they are not the warranty holders and have nothing to do with the warranty.. So my question is why are Leons taking the money for the extended warranty and giving you the run around..”

Helpful Report

Posted 2 years ago

“I bought 2 bed sets for my kids on July 31, 2022. Both beds have some issues and I reported them immediately. Now it is more than two months and issues are still there. All staff members are arguing with me instead of resolving the issues. So, I would recommend all new buyers before buying any thing from Leon's McLaughlin and Bovaird location. Otherwise you will loose your money and time like me. Be careful.”

Helpful Report

Posted 2 years ago

“Wow worst experience ever. They refused to move old couch 10 feet .. salesman said they would .. attitude and dragged old couch still in good condition across cement . Never buying again .. good luck phoning them .. never again”

Helpful Report

Posted 2 years ago

“The delivery team from Leon was one of the best parts of the purchase of the complete bedroom set, if you need to have items delivers request it to be Camion 11 from Laval. Very courteous, professional and pleasant team. I will revisit this with the actual furniture experience, but my shopping experience was great including my interaction with the young consultant. I did not take the extended warranty.”

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Posted 2 years ago

“Do not buy any extended warranty from these thieves. They do not honor it. Bought a sectional couch from them and within 18 months was falling apart. Tried to get repairs done under their extended warranty...and was told it will not cover that. Just another scam to make you pay more for shoddy furniture”

Helpful Report

Posted 2 years ago

“Very bad service. please don’t buy from this worst store. I bought a dining set 4 months back and one chair was damaged and they told me they will replace that but still waiting for that and no response from them. I paid almost 2500 for my dining set with all the plan. For heaven sake, pls don’t buy from this worst shop”

Helpful Report

Posted 2 years ago

“Run run run Run run run, it's a real disaster, 1- missing parts 2- broken parts 3- catastrophic customer service 4- delivery times without a fixed date, pushes the delivery time every week, ...”

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Posted 2 years ago

“We love to shop at Leons, our whole house is from Leons, the staff are very knowledgeable and happy to deal with. They take the time to help you find exactly what you want and Cindy Alton did a wonderful job helping us purchase our two lovely swivel rockers.”

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Posted 2 years ago

“We recently purchased a Living room sofa, a dinning table set and a recliner chair. We are very happy with the outcome of the items purchased. Our sales representative Mr. David at the Woodstock branch, has been extremely helpful with his knowledge and recommendation on our purchases. Thank you again Leons for making my home look beautiful.”

Helpful Report

Posted 2 years ago

“My brother and I had the good fortune of dealing with Alex Lypovenko at Leon’s 140th Street Edmonton location. We were looking to furnish a 1 bedroom apartment for my brother. Alex was extremely helpful and an absolute pleasure to deal with. He made the entire process go very easy and smoothly. We had a problem in getting 2 side chairs we had requested in time for my brothers move in date as they were on back order until October. Alex was able to replace the back ordered ones with 2 new ones that we picked out. Now our order will be complete for move in. Our delivery is scheduled for September 2nd. Alex went above and beyond in helping us and I will definitely recommend all my family and friends to see him for any future purchases they need from Leon’s. Thank you for everything Alex!!!”

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Posted 2 years ago

“This is the worst place ever to shop. Have never been treated so badly. Kept putting our delivery date off. Will never shop here again.”

Helpful Report

Posted 2 years ago

Leons Furniture is rated 2.2 based on 431 reviews