Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.19

2.2 Rating 431 Reviews

28 %

of reviewers recommend Leons Furniture

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Metrics

2.2

Based on 431 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 24th May 2025

Carole Lepage

Leons Furniture 5 star review on 1st April 2025

Jennifer H

Leons Furniture 1 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

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“I had a really positive experience when calling customer service- Thank you to Shivani!”

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Posted 2 years ago

“Thank you Kamal for the wonderful service we received , when buying our table & chair. Ruby Hopkins”

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Posted 2 years ago

“I have not received the legs of my sofa set. I called customer service many times but no one responded with any update on when I am going to get the legs of the sofa. When I called customer service they put me on hold for a long time and re response”

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Posted 2 years ago

“Bought a sofa and recliner chair at Leons 1755 Ellice Avenue Winnipeg yesterday. The sofa was a managers special and last one. Got more off than the stated price. Was very happy. The salesperson T. Liang was very helpful and knowlegable. Supposed to be delivered on Tuesday. Hopefully this furniture will last. My order # is08112WPQWZG. Giving this review in hopes of winning my purchase. Thanks for the chance.”

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Posted 2 years ago

“very bad services after paying 2000 for bedroom set giving us a delivery time which was different from the seller and customer service come the turn of the delivery people not the right brackets 2 times inconceivable and unprofessional how delivery people do not look at good goods or equipment the manager does not never know excused or offered free thing for compensation because already bought several times before if only to say my frustration and dissatisfaction the customer services my exit a nonsense like few delivery men and Covid does not know if will buy again and the would recommend to”

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Posted 2 years ago

“Absolutely terrible. They lied continuously about date. Rude terrible terrible service. Never never have I seen such horrible service”

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Posted 2 years ago

“We had a very positive purchase experience with Leon’s. Sumita was our salesperson. She was a kind woman who guided us throughout the merchandise in the store, but put no pressure on us. That was very much appreciated!! Also the men who delivered the furniture were careful and friendly. Thanks Leon’s! We love our coach and love seat.”

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Posted 2 years ago

“I called the Mississauga Leons (201 Britannia Store) to find out about furniture. Talked to Samia there, she was very friendly and professional. She answered all my queries and help me choose my furniture.”

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Posted 2 years ago

“My purchase went fine but I was promised a delivery in AM. Not until i phone, to find out its not going To be until the afternoon. It says on my bill customer needs AM delivery. Which I'll be stuck now waiting all day. Ridiculous.”

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Posted 2 years ago

“We recently worked with Shweta at Leons in London and we had excellent service from her. We would highly recommend her to any future purchaser. She was very helpful and responded to texts very quickly.”

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Posted 2 years ago

“We bought our first sofa here in 2010. Now was the time to replace it. Thanks to Sawsan, we found what we were looking for. Good price, in stock. Thank you.”

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Posted 2 years ago

“We ordered a bedroom suite in November, 2021 and it has yet to arrive and we are in July, 2022. We have never been contacted by Leon’s to indicate a delay, the original delivery date was late December. We have reached out to Leon’s and received responses twice but now we can’t even get an update. We have emailed customer care and still nothing. Very disappointed with this customer service.”

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Posted 2 years ago

“I have dealt with Leon's twice and had Great service from Dave Solski he was very helpful with our purchase We would recommend him to future buyers.”

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Posted 2 years ago

“We ordered 2 sofas January 3rd with an estimated 2-4 weeks delivery. It is now July 18th and we still don’t have our sofas. Every time we call (monthly) we are told lies that the sofas are en route to the warehouse in Scarborough and we can expect a phone call to arrange delivery. Literally every time we call we are told we will have them in “2 weeks”. It has been over 6 months and we have nothing to show for our money. They accuse the supply chain, and that it is the same issues “everywhere” yet I have friends and family ordering their furniture after us and have had it delivered months ago. At this point I feel like Leon’s has robbed me. They took my thousands of dollars with empty promises of delivering goods that don’t exist. I will never shop here again. If I don’t receive my couches in the next month, I will be demanding a full refund and reporting them to the better business bureau. Be careful, Leon’s sells the promise of furniture, but has zero intention of fulfilling these orders.”

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Posted 2 years ago

“I wish I could give 0 or minus stars. Please save yourself and never ever ever order anything from Leon's. They have the worst customer service I've ever experienced in my entire life. We placed our order in September 2021, they promised our pieces would be ready by January 2022. We did receive our two pieces sectional electric recliner couch Unfinished! No legs to support the reclining couch so impossible to safely use the electric recliner. We had to sit on the couch on wooden blocs to stabilize the couch. And the customer service saga began! Two technicians later confirm the couch is incomplete and hundreds of phone calls to customer service have been our experience for the past 6 months. Leon's never once contacted us to tell us anything regarding any delays or updates unless we called ourselves. At one point the supposed manager who was taking care of my file stopped working for Leons and nobody picked up my files. I followed up nearly every two weeks from January to July since they do no communication, no updates...still, an unusable couch paid in full! They said they can't seem to get parts. I tried to reason with "the new manager" but realized anyone that answers the phone is the manager. Furthermore, I asked to speak to the manager several times and every time I was promised the manager would contact me, and they never ever did. No matter what I said it was a robotic scripted answer. " I understand your frustration. But there is nothing we can do". They never once offered to compensate me, I pushed for compensation for the time we've spent waiting for Leon's. They simply didn't care; they already had my $2500.00. "Leon's dissatisfaction guaranteed, there's no place like Leon's" Today, Saturday, July 16, 2022, 10 months later I finally got my exchange after being told that I would get the delivery on Thursday, July 14. Waited all day and I had to call and asked why the delivery was not happening to simply be told that it had been cancelled and she couldn’t tell me why. Leon’s Spare me your robotic excuses I’ve heard them all!”

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Posted 2 years ago

“The worst furniture store in Canada! Never Shop from it… We purchased full set furniture for living room and coffee tables… The quality of furniture and coffee tables are ziro , when you sit you sink ! Back of the sofas are so flat you get backache.. the legs of furniture was so poor The most uncomfortable living room set .. When the next day of delivery I went to store .. they were really ignorant people, they have the most awful costumes service.. they said we will send the technician.. one guy came no news for two weeks back to store .. been told we did not get the report!!! Make the story short no response.. this is a traps to finance and so on … because they put you in and get ur money my advise from my experience STAY AWAY FROM LEONS.. YOU LOOSE MONEY , TIME , ENERGY…. The Store I Shopped located at 2070 Dundas St. Mississauga Still I don’t know who is store Manager !!!! when I Asked what’s Her/His name is, been told “ I cannot give you her name because of Privacy” !!!! I never ever heard such a things… I told costumer service what do you mean I spent 6000 dollars and I am not happy.. so I guess , now know who you are dealing with… Again worse store in Canada… They don’t deserve any * I wish there was option for No Star ! Also this furnitures has been bought for refugees family who landed here April first .. so it is good newcomers know what is going on with this company and especially the store we had experience.Be Careful , since this is happened to us , I am talking to so many people and as soon as I say we bought furniture from LEONS , they say oh no they are terrible, bad quality, no customer service and so on … so Dear shoppers save your money and buy from the companies who treats you so right , has costumers satisfactions … and please spread my notes to who concerns to shop from LEONS.”

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Posted 2 years ago

“It's disappointing that A staff member gave us hope that they are refunding our money after returning a sectional. Due to unfortunate circumstances, we couldn't travel back to Edmonton for re-selection and this is the reason why the staff who I spoke with offered they could refund the money. Today I got a call after not confirming who I spoke with because I didn't give them a name , said they couldn't refund our money. Thanks for giving us wrong hope and messing up with our schedules. Gave them 2 stars still for extending the time for re-selecting a new furniture.”

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Posted 2 years ago

“The whole company is full of unprofessional people. We ordered many items and none was in good shape. When we tried to complain, no one listens. Never ever take anything from them.”

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Posted 2 years ago

“I shopped at the Whitby location and Rose was more helpful in finding exactly what we need. Thank you Rose for making the shopping experience a rewarding one.”

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Posted 2 years ago

“I spent well over $20,000 at Leon’s over the last few months. Leon’s has the worst delivery and assembly policy I’ve ever experienced in my life. Your website says they will unpackage assembled pieces, this was not done. I paid to have a bedroom suite assembled and all the packaging was left for me to dispose of. The service people and staff are professional and wonderful. But the delivery and assembly policies absolutely suck and for this reason I will never shop at Leon’s again. I will also be sharing my experience with my family and friends. Probably my coworkers too. I will seek out review sites and give one star reviews. Disgusting.”

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Posted 2 years ago

Leons Furniture is rated 2.2 based on 431 reviews