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Leons Furniture Reviews

2.2 Rating 506 Reviews
28 %
of reviewers recommend Leons Furniture
2.2
Based on 506 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 43%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 1 star review on 21st February 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
Excellent service !!! Alex is such a great sales person.. so bad he is only on the weekends . He literally helped me with everything + he didn’t let me carry anything , he lifted the ottoman I liked it and brought it in my car . We need more people like him for customer service !!
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Posted 2 years ago
The Boxing Day sales were great. I purchased 2 chairs and they were delivered to the store within 3 days. The sales reps were very helpful and friendly .
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Posted 2 years ago
Never buy anything from Leon's. Very bad experience. Nobody told you that all sales were final before you placed order. No return, no exchange, no store credit. Nobody returned your email or calls, very bad company.
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Posted 2 years ago
they lie from A to Z
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Posted 2 years ago
Ordered some sofas and the delivery men came on time, they were very professional and very clean job. The product came in perfect condition and installation was so quick.
Leons Furniture 5 star review on 21st December 2022
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Posted 2 years ago
They give the false promises of delivering the furniture within two weeks and they won’t deliver it for 3 weeks .ultimately I had to cancel it after 3 weeks of waiting for my furniture
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Posted 2 years ago
Pam is an amazing ladyshr knowledgeable and friendly we got the best service. When shop at Leon's ask for her. Great quality furniture.
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Posted 2 years ago
Bought a brand new 75 inch TV on black Friday and when I got home, it didn't work and they won't let me return it or exchange it! When I contacted the extended warranty people, they told me to go deal with Leons! So no tv for us to watch our Christmas movies or the Santa tracker! Disgusting 😭 No tv for Christmas! #leons #leonskelowna
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Posted 2 years ago
From purchase to delivery was phenomenal. Special thanks to the the delivery crew who were friendly and courteous.
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Posted 2 years ago
We purchased a 65 inch TV from Dan Fuller on Fri. Dec. 2. He was extremely helpful and courteous.
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Posted 3 years ago
As a new comer I bought all my home furnitures from Leons and wasted a lot of money on them! the dining table drawer and dresser were peeled after less that two months! the dining chairs were never fixed because the holes were not alined. The box spring made noisy after three months! The worse thing about this company is that nobody is responsible as a customer service after they sold furnitures! Nobody!! This is my first awful experience I've ever had with purchasing furniture!
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Posted 3 years ago
Way to go Leons! Outstanding Service! I am extremely happy and grateful to the following, Windsor Leons' salesperson Terry and manager Ali H., and Brantford sales manager Amanda. I cannot say enough good things about Terry and Amanda who went out of their way to help us get 2 beautiful leather chairs. I have been looking for quite some time. Terry even picked it up for us in Brantford! His manager, Ali, was also very kind in helping us. Thank You!!! Christmas came early!
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Posted 3 years ago
Extremely poor customer service and unehical behaviour from the Leons Richmond Hill Ontario Store Rep and Manager. I have paid for a mattress online and also paid for the Old Mattress disposal service online. The delivery guys delivered the mattress today but refused to take up the old mattress since its not wrapped. They told me that I was supposed to pickup the old Mattress cover and wrapped it and I should call the store. Richmond Hill manager refused to talk and the sales rep was not helpful at all. Totally unprofessional behaviour. Since its an online purcahse, Leons should provide every thing needed for a successful transaction and delivery (Note: they specially called me for this additional purchase of mattress protector after online purchase of mattress and told me that they cannot honor the warranty unless I buy a Cover from them) which was after the the online purcahse of mattress. Its just like trapping someone. Very dissapointed with leans. Definately my and my family last purcahse with them. I will advise not to do online purchases with Leons, specially Richmond Hill Ontario Store
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Posted 3 years ago
Dishonest about length of time to receive furniture. We were ok with waiting 3 months, now it's been 6 months with the delivery date getting pushed back monthly! If they were honest at the beginning, would have chose a different style or went somewhere else!
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Posted 3 years ago
Great service from John Lee. Very straightforward and honest.
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Posted 3 years ago
I bought a washer dealered on one Tues broke the next. The do not stand behind there products. I could see if it was a few months but one week. They need to have at least a 30 to 60 day return. This was leons fredericton NB. The worst place to buy anything. All they want is your money. ONE WEEK SHOULD OF TAKEN IT BACK AND THEY FIGHT WITH THE MANUFACTURER. But they don't care they got my 900 dollars. If they don't believe in the products don't sell them. Now on my 3 week no washing machine. Was going to replace all my appliances. Will not be going to Leon's. Going to try the Brick instead. I should of read the reviews first. But I did reliase they went so down hill in the 20 years. (The last time I bought new appliances). Will make sure to tell all my friends and family. They only good thing I have to say is the delivery guys were nice.
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Posted 3 years ago
A big shout out to Pamela from the Leon’s store in Saskatoon, we were greeted right off the hop with enthusiasm and genuine smile. We ended up purchasing a beautiful sectional with full warranty .she has been quick to answer any questions or worries we have had. Thank you Pamela!
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Posted 3 years ago
Just purchased a new Tempur Pedic bed package. Ruddy Campbell, Leon’s sales advisor was extremely helpful and so knowledgeable. Ruddy assessed our needs based on health and sleep habits and recommend the best option for us. My husband has multiple health issues that require us to go the extra. Ruddy, thank you so much for all your help. I highly recommend seeing Ruddy at Leon’s 💖 He is the best!
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Posted 3 years ago
Kept me up to date regarding the shipping date and apologized for a delay due to the supply chain. Delivery was at the designated time and the staff were great!
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Posted 3 years ago
This was a second delivery. The First time some parts were missing. This time I made a request to check if everything is there and my request was denied. Worst service I ever had. Will make Leon's a last choice to buy.
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Posted 3 years ago
Leons Furniture is rated 2.2 based on 506 reviews