Leons Furniture Reviews

Name: Leons Furniture
Rating: 2.19

2.2 Rating 431 Reviews

28 %

of reviewers recommend Leons Furniture

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Metrics

2.2

Based on 431 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 1 star review on 24th May 2025

Carole Lepage

Leons Furniture 5 star review on 1st April 2025

Jennifer H

Leons Furniture 1 star review on 21st February 2025

Anonymous

Anonymous // 01/01/2019

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“Take money,no customer service at all Just people who work that have no respect in return when you inquire about your order. It's like they have no time for you but they have the money from you. It's just beyond ridiculous that a company runs on deceitful tactics...”

Helpful Report

Posted 3 years ago

“We ordered a bed online from leons it got pushed back in March we bought a bed from the store we couldn't put the bed together as there were problems we were suppose to get someone in Noone showed up or phoned after demanding some results we were allowed to return it I got told a morning pick up but they came in the afternoon after staying home the morning I phoned for how much the refund would be the next day I get a phone call on how we would get for a refund never shopping there again this was our third item we got there the other was fine”

Helpful Report

Posted 3 years ago

“Dear Leon’s, I don’t know what gives you the gall to think it’s ok to take someone’s hard earned money for furniture you don’t have in stock when you have no understanding of when the furniture is going to be delivered. I’m certain that if the roles were reversed, you would be charging usurious levels of interest on your “no money down” deals when it’s the customer who isn’t upholding their end of the bargain. When I contact your online customer service, I get more lip service and no actual information about when my sectionals are going to be delivered. So since I’m sick and tired of sitting on my floors waiting for my sectionals for months and months, I’m just going to start telling everyone I know about your willingness to take our money but not deliver any furniture. And since your customer service people’s only suggestion is to go and physically attend the store to ask about the order, you can be sure I’m going to tell every prospective customer I see when I attend about what’s going on. I’m totally content to wait for you to deliver on your end of our contract? Are you totally content for me to make sure everyone knows why they should never spend a dollar at your store? Please deliver my sectionals as soon as possible!”

Helpful Report

Posted 3 years ago

“Similar to others' experiences, but should be reinforced, that we purchased a dining room set Oct 7/21 and told it may take 6 weeks to get it. Before xmas was reasonable considering it was required to host a family xmas dinner. By mid-January, we received 3 of the 4 chairs (and they come in boxes of 2), and are still being told the rest is en-route - maybe by the end of April. We demanded a refund and had to pay full-pop for the 3 chairs, which are useless without the rest of the set. Absolutely ridiculous customer service, and like someone else said, basically gave them an interest-free loan and still got screwed. The website is still showing the exact same set with delivery in 2 days! Such rubbish. This company should be ashamed of itself. And a 1-star review is FAR too high. AVOID THIS COMPANY AT ALL COSTS”

Helpful Report

Posted 3 years ago

“2 years ago we purchased a couch at the Dundas St E location in Mississauga. The salesman at that time was Francisco Buitrago, he was very knowledgeable friendly & professional. Prior to the delivery of the couch there was a slight price drop, I contacted him, attended customer service & received the difference. The couch was delivered on time, and set up. We found ourselves in need of a new Queen mattress & box spring set, I contacted Leon’s asking for the same salesperson, finding he still worked there I was able to speak to him & set an appointment the next day. I attended, met with Francisco who has extensive knowledge in mattresses etc and made a purchase without any issues. I’ve also dealt with Customer Service and found them second to none as opposed to there competitor down the street (The Brick). Would definitely recommend Leon’s and the salesman to anyone. They are backed by a strong and friendly customer service department.”

Helpful Report

Posted 3 years ago

“We were very pleased with the service we received from Sawsan the sales person who was very helpful when we purchased dining room chairs. We would certainly recommend Sawsan and Leon’s to anyone! Thank you again. Rae Shepherd”

Helpful Report

Posted 3 years ago

“Nice salesperson Kevin who sold us mattress queen size, we needed to get it replaced to a thinner mattress which was no problem Salesperson advised us it was even a bit less than the other so on our way to get the small refund his manager Maria told him we had to buy something for 290.00 in order to qualify for this lesser price..Makes one feel stupid as the bait and switch happened to us. They have now lost future sales from us and our family. Ottawa Leans on Walkley.”

Helpful Report

Posted 3 years ago

“If possible I would give them zero stars. First the salesperson misinformed us! he told us the sofa would be delivered and set up by the people who come to deliver. Well the delivery guys told us NO. So we open the box to find the brackets in the wrong direction and two right arms of the sofa. May husband went to Leon's at ProBass Mills, Amazingly first my husband was shown the fine print on the back side of the receipt ( which you receive AFTER ones pays them that stated that the buyer has to set up the furniture themselves) As to the two Right arms they would call their supplier in US , and since no one knowns about electronic mail it was to be done via donkey express which would take months to get to US. Then they would ask one man to go to the warehouse to check and see if they had an extra left arm and again since they do not have an electronic inventory the guy will walk through each aisle and physically check for the part and then the donkey express will be used to inform us of whether they have the part . And if NOT only then will they pick up the two rt armed sofa and take it back. So at least a year but due to any calamity happening in any part of the world it might take even more time. What they are hoping for is that we get so fed up that we just throw the sofa out !!!! ($3000) NO ONE EVER BUY ANYTHING FROM LEONS”

Helpful Report

Posted 3 years ago

“Sawsan, my sales assistant on Queensview Drive, was a huge help in my search for a love seat. She was very professional and in particular made sure to point out those couches that were available immediately. I ended up with a lovely purchase, made even better by the 20% off customer savings certificate.”

Helpful Report

Posted 3 years ago

“Its worst ever store when they are selling super nice totally misleading especially they force you for extended warranty that covers everything its a fake by the company called https://zucorahome.com everything they gonna through on you just by saying its not covered avoid avoid avoid totally disaster never ever buy from Leons and their warranty by https://zucorahome.com”

Helpful Report

Posted 3 years ago

“Similar to many of the other posters, I purchased a couch in Dec 2021 and told it would be delivered in January. Called in late January and told it would be further delayed until March or April. Called again in late March and told it would be delayed until June. They had already charged me for this purchase, refused to provide a discount for the delay (despite essentially providing them with an interest free loan). I hope others don't get stuck in this same situation.”

Helpful Report

Posted 3 years ago

“SPENT 1000$ ON A NEW TV FROM LEONS... THEY DELIVERED IT TO US... IT DOES NOT WORK AND THEY WONT RETURN EXCHANGE OR REFUND OUR MONEY”

Helpful Report

Posted 3 years ago

“I just bought a chair there and they have been absolutely excellent with helping me out. Lou Ann in service plus Terry my salesman and also the service technician have been absolutely great. Cannot say enough about my service from these people. A special thanks to them all.”

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Posted 3 years ago

“The customer service I received when the delivery men delivered my new mattress was great!! Friendly, timely service the only thing that was wrong was I forgot to write down their names so I could personally thank them. Well done delivery gentlemen from Kingston Leon's that serve the Napanee area👏”

Helpful Report

Posted 3 years ago

“Worst exerience ordered sofaset in July 2021 and now almost end on Feb 2022 and still answer is it will reach in 4 to 6 weeks ,but they deduct the payment from credit card at the time of booking and for last 8 months we paid full amount and waiting .Never ever order anything witg Leons.”

Helpful Report

Posted 3 years ago

“Ordered upright freezer in sept 2021 for my sons house warming gift, I was told it would be in Oct , I had to call , then told me it was on back order , which was fine , then called again to see when it was coming in , then told me not till Jan 2022 , fine , then called to tell me they could not delivery it to me , because it was not in they delivery area, that I had to wait another week for them to delivery to another store , for it to be delivered in Guelph , they came , was not in box , delivery guy told me it was floor model , which I thought I was buying brand new , it came with dent in side and huge dents in back , I waited six months and they had my money to receive floor model , will never shop Leon’s again . Shirley mckenna”

Helpful Report

Posted 3 years ago

“I'm happy to report a very positive experience at Leon's. My elderly mother is moving to a Retirement Residence. The furniture she currently owns is too big to fit in her new apartment. We ordered all new furniture 6 weeks before her move in date. I followed up at the 4 week timeframe and all but the kitchen table and chairs are ready for delivery. There was 1 problem with the bedroom set. One item that secures the bed frame together was missing. Our salesman, Walt Provencher, found the item at a different store and has arranged for it to be shipped to the London store, where we purchased all the new furniture. We are very appreciative that Walt went out of his way to make sure that all the parts belonging to the bedroom suite will be delivered together. I would highly recommend Leon's, and in particular, Walt, our sales person!!!”

Helpful Report

Posted 3 years ago

“Leons has no customer service, they don't behind their product. Don't buy extended warranty they don't pick their call.”

Helpful Report

Posted 3 years ago

“Just received the two beds I saved $800 each on. I am so totally happy with Leon's and their staff. Definitely going to buy all furniture from them. Josh and Tristan were the delivery men and they were awesome, took off their shoes, minded the walls and exceedingly polite. I am very satisfied with everything about Leon's and highly recommend. Did I mention the delivery was free as well unlike the rest of Red Deer stores!✔😊🤸‍♂️”

Helpful Report

Posted 3 years ago

“Please tell me what you would do in this situation if you were the manager of Leon’s in Barrie. Here’s the basic situation: My daughter ordered accessories for two expandable cribs (convert to toddler) that she was given as a gift. Without boring you with too many details, when I drove to Barrie on their direction to pick the parts up (1hr 15 mins), it became very clear that Leon’s had screwed everything up. It took another hour for them to figure out what they were supposed to do, and because a previous Leon’s employee had screwed up on the original order, I actually had to re-order and repurchase the products at the Barrie store. All seemed fine and I was sent to the loading dock. Without me realizing it, they loaded my vehicle with one set of the correct parts PLUS a $700 complete crib set (that we didn’t order or pay for). When I realized this (Ok, I'm not always quick), I turned around and went back to the store. Turned out they only had one set of parts (not the two we ordered) and that the crib that was loaded was obviously another huge mistake on their part. They told me they could have the second set of parts we paid for sent to them from another store but it would take two weeks. I asked to speak to the manager (Blaine) and told him that since Leon’s had waisted my time (at least 2 hours not counting travel) and my gas… AND that because I’m an honest man I had just returned to them that $700 crib saving them quite a loss, shouldn’t they offer to spend $50 and ship the parts to our house in Meaford so that we don’t have to do the trip again? Manager Blaine, “We aren’t allowed to ship via fedex or other services and I’m not about to send one of my trucks with this small order to Meaford. I’m not going to break that rule”. So, after picking my jaw up off the floor, I said….”Ok, If you can get it sent to your store, why can’t you just send it to the Collingwood store so we won’t have to drive so far again to pick it up?”. Manager Blaine: “That’s a franchise store”. So…? Silence. No offer to help. Just come back to Barrie when they have it and pick it up. I’m interested to know what you might have done if you were Blaine.”

Helpful Report

Posted 3 years ago

Leons Furniture is rated 2.2 based on 431 reviews