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Leons Furniture Reviews

2.2 Rating 471 Reviews
29 %
of reviewers recommend Leons Furniture
2.2
Based on 471 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 43%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 1 star review on 21st February 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
went to leons in dartmouth was very pleased with service and helpfull people who were great
Helpful Report
Posted 3 years ago
Accasories: pictures, decorative pillows... can not be returned or replaced. Company policy! It can really be frustrating for some of us because it’s really not okay that I can’t even replace for something alse!!!!
Helpful Report
Posted 3 years ago
I bought a bedroom suit from Leon’s on United Blvd and had it delivered to Cultus Lake. I was very impressed with the professionalism and politeness of their delivery guys. They Polite, Kind and circuitous…… also put everything where I wanted. I’have had a lot of deliveries in the last five years and I would say these guys were the best. Thank you guys.
Helpful Report
Posted 3 years ago
Worst customer service, duplicate products ! Bought a bed set with the price of $3400 and when it is used not even a month, the Color is peeled off and looks like 5 years old . When I contacted the customer service, they said it is not the manufacture defect and they ca not do anything ! This company seems like it is earning money by selling worst furniture and they don’t care after they sell the products ! Frustrating!
Leons Furniture 1 star review on 23rd May 2022 Leons Furniture 1 star review on 23rd May 2022 Leons Furniture 1 star review on 23rd May 2022 Leons Furniture 1 star review on 23rd May 2022
Helpful Report
Posted 3 years ago
J'ai acheté une laveuse il y a 4 mois et elle a problème (cuve percée) Leons s'en lave les mains et n'acceptent pas de me l'échanger. Ils veulent que je traite avec le fabricant qui est aussi pire dans sa façon de traiter les clients. Donc SERVICE APRÈS-VENTE ZERO. Je ne recommande à personne d'aller chez leons. Pourtant les articles de loi 16 et 40 sur la protection du consommateur stipulent les obligations du commerçant envers sa clientèle.
Leons Furniture 1 star review on 20th May 2022
Helpful Report
Posted 3 years ago
Ordered a sofa on March 14,2022 am still waiting for my sofa to come in they keep on promising me that it is going to be in every week since March,14 2022, they are not prepared to compensate me any way at all they just keep on giving me the run around and of course the sales man doesn't want me to cancel my order because he will lose his commission on the sale oh and I paid cash. Will I recommend Leons to any of my friends ABSOLUTELY NOT NEVER WILL I DEAL WITH LEONS AGAIN
Helpful Report
Posted 3 years ago
Please do not but ANYTHING from this company. They have zero consideration for their customers and couldn't care less if you ever receive the items you ordered and paid for that they tell you are in stock when you purchase. They take your money then it's basically up to you to follow up with them because they can't be bothered to let you know if the items have arrived. The best is that the clerks get annoyed when you keep calling looking for the furniture to paid for! Been waiting 7 months for a table that was "in stock" at the warehouse in October. Still don't have it!! Don't think head office will help - they don't return phone calls!
Helpful Report
Posted 3 years ago
Very great service in kentville . Gar was our sales rep!No one else from now on! Came a few weeks early then expected and the best service! We shop at other places and we have not seen service like that in a very long time! Again thank you!
Helpful Report
Posted 3 years ago
9000 usd purchase and furniture started to break apart. Manager is saying no to even look at it
Leons Furniture 1 star review on 16th May 2022 Leons Furniture 1 star review on 16th May 2022 Leons Furniture 1 star review on 16th May 2022 Leons Furniture 1 star review on 16th May 2022 Leons Furniture 1 star review on 16th May 2022 Leons Furniture 1 star review on 16th May 2022
Helpful Report
Posted 3 years ago
If i could give negative numbers I WOULD. We ordered 3 New appliances from Leon's. Wait 3 weeks for them to be delivered. They come in horrible condition. Pics to show what we got. So I called and complained and they offered 250$ to keep these garbage appliances. Scratched and poorly made. I said no, replace them. So they come today 2 weeks later and drop off what looks like used appliances. Same doors, foam coming out, not sealed. Garbage appliances for 5000$ Avoid this place like the plague. JUNK
Leons Furniture 1 star review on 13th May 2022 Leons Furniture 1 star review on 13th May 2022 Leons Furniture 1 star review on 13th May 2022 Leons Furniture 1 star review on 13th May 2022 Leons Furniture 1 star review on 13th May 2022 Leons Furniture 1 star review on 13th May 2022
Helpful Report
Posted 3 years ago
The place is a joke... Ordered an item online waited over 6 months for delivery. I was not satisfied with item.. Guess what NO return policy.. Will see you close soon.. Hello Wayfair with absolutely the best customer service ever!
Helpful Report
Posted 3 years ago
We are so disappointed by the service. We ordered the entire furniture and waited for around 4 months for it to arrive. Things arrived in bits and pieces and many items were damaged. Now the replacement takes another 3 months. While placing the order they assure everything arriving on time and in good shape. Our dresser was damaged in the delivery truck itself. Side table had a crack and dining table was chipped off. They have increased the price of everything to 200% I would never want to buy from Leons again.
Leons Furniture 1 star review on 5th May 2022
Helpful Report
Posted 3 years ago
My Wife and I recently purchased a chair and sofa from the Winnipeg location. Upon delivery there were some issues - it happens from time to time. When we went to discuss the issues at Leon's we were helped greatly by the Customer Care Manager - Chiqui. It is nice to know that the people you purchase from truly have your back when an issue arises. It was the very best service and we will definitely continue being customers at Leon's based on a very positive outcome from what could have been a very bad experience. Thank-you Very Much Chiqui !! Regards, Sean & Kathy
Helpful Report
Posted 3 years ago
I have bought several items of furniture from Leons and my sales associate Yasser went above and beyond to make sure that I was happy with my purchases. He is extremely friendly without being pushy. I would highly recommend Leons and make sure to ask for Yasser Hasan
Helpful Report
Posted 3 years ago
Chan at the Sherway location is awesome very helpful and was not pushy and she was very knowledgeable
Helpful Report
Posted 3 years ago
The worst service for warranty. They do not give a timely response to resolve manufacturing defects in a mattress. (while you wait for his answer, sleep as best you can on the defective mattress) I would never buy anything there again, nor do I recommend doing so.
Helpful Report
Posted 3 years ago
Called Leon's today 04.21.2022 concerned that a purchase I made well over 21 weeks ago has not been delivered. It is outrageous that this place is still in business with products not going to be delivered in well over 4 months. This store is not transparent especially with big ticket items. The Manager by the name "USHA" is an extremely poor example for staff members and should not be representing a 100 year old company. No empathy whatsoever, Extremely RUDE, Foul Mouth, and had little or no regard for the issue at hand. Made no effort to assist and literally hung up the phone while pretending she was unable to hear what I was saying when I tried to speak with her. This was indeed the poorest service from any Canadian Store I have ever dealt with. The only Rainbow at the end of this storm was Ali ( the sales rep) who was actually doing a better job of handling the inquiry and de-escalation that a so called Manager could not do. She definitely displayed her level of education. I think I could live with the fact the item is on a long back order but the fact that I went to LEONS WHITBY to make this purchase paid all the taxes and a financing fee now waiting for a delivery yet to have a manager who should know how to deescalate a situation literally display how ignorant she actually is had me lost for words. It should not surprise me since I am reading review upon review about this manager Usha and how rude she is only to deal with her one on one now. Unreal that Leon's would allow someone like this to sit in a leadership position such as her.
Helpful Report
Posted 3 years ago
Went into Leon’s and Richmond hill and it was nothing but problems since purchasing a recliner, the lady that helped us was very unhelpful and lied to us about everything, we were told the recliner would be delivered the following Friday and we would get a call the Thursday before, she called us herself on a Thursday and said she messed up and the chair wouldn’t be delivered for another 2 to 3 weeks, then she called back that same day and said Sunday she could get the chair to us delivered and someone would call us on Saturday, again she called us herself on Saturday and said no again she messed up so again we’re looking at 2 to 3 weeks, I ended up going into another Leon store up in Newmarket they were actually very helpful and I ended up picking up another chair and taking it home with me, the lady at the Richmond Hill store also told us she would do the scotch guarding for us and we paid for it and that it was done in-store yet a week after picking up the chair another company called us working for Leon’s and said they have to come to our house and scotch guarded, and they give us a five hour window that we have to be home for . They ended up showing up right at the fifth hour no calls or anything so we had to sit at home and do nothing on a Saturday morning for five hours. Very unhappy with this purchase we’ve never had a problem with Leon’s before but probably will never go back to Leon’s after this . Not sure why Leon’s does not care about their customers like this. Never been treated like this from any company in my life.
Helpful Report
Posted 3 years ago
Poor customer service I think they should close their business if they can’t meet the customer needs!!!! After waiting 3 months on the order delivery they shipped cracked broken night table the delivery was not even complete, we ordered recliner sofa set they only delivered one seater recliner and not the complete set, we also ordered dresser but they said it will be delivered next year!!! And when you complain to their manager about this poor service they say we are not holding you hostage you can cancel your order with us!!!!
Helpful Report
Posted 3 years ago
BUYER BEWARE! Their delivery service is awful and their customer service personnel even worse! They take no care in delivering furniture. Had 2 leather couches delivered back in Dec. and one of the delivery guys was paying more attention to the parked truck on our driveway instead of where he was pulling his metal trolley. Banged into a brand NEW rim on the truck he was admiring and put a dent in it! Second delivery person saw it happen, along with one of us. He took pics and submitted it to their Head Office (if you can call it a head office). TIFFANY (Leon's Delivery co.) is an absolute joke. Asked us to submit the cost of replacing the new rim. Dragged it out, accused us of having a fake invoice back from Nov. because the Tire company we purchased from was a mobile shop and had HST/GST on the invoice. She argued up and down that the invoice needed a separate HST and GST number or the bill was fake!!! We got 2 quotes from 2 different Tire Shops for the cost of the rim (cost is higher now), and Leon's Delivery only took the original one after all that. The cheque for the replacement rim was supposed to be ready 4 weeks ago. Finally after speaking to several other customer service people, they agreed to pay. Now after about 5 phone calls to Tiffany, she told us today the person who is to "sign" the cheque refuses to sign it as he is NOT happy with some paperwork. Seriously what is the hold up?? Absolutely terrible on their part after their delivery company IS responsible for the damage.
Helpful Report
Posted 3 years ago
Leons Furniture is rated 2.2 based on 471 reviews