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Leons Furniture Reviews

2.2 Rating 506 Reviews
28 %
of reviewers recommend Leons Furniture
2.2
Based on 506 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 43%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 7th September 2025
Molood(soghra)
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 1 star review on 24th May 2025
Carole Lepage
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 5 star review on 1st April 2025
Jennifer H
Leons Furniture 1 star review on 21st February 2025
Anonymous
61
Anonymous
Anonymous  // 01/01/2019
Leon’s Hamilton - best store ever! Great prices, great service!
Helpful Report
Posted 3 years ago
YOU WILL HATE YOURSELF FOR SHOPPING LEONS NORTH EDMONTON Purchased Dresser chest of drawers two night stands at delivery the delivery staff canceled damage to shipping box of dresser placed in room in position to hide damaged shipping box base that had wood framing protruding 2 inches. Leons is so deceitful as a company they don't have delivery invoice for customer to respond if product in complete and free of damage upon delivery so NO RECORD of damage broken or missing product. Very dishonest unskilled no knowledge customer service agent name PRESIOUS, ask for anybody but this employee as she will promise something but not fulfill promises and do opposite. DO NOT SHOP LEONS NO COMMUNICATION OTHER THEN PHONE to leave no traceable or trackable information within todays technology as use in showing the Complete Failure of LEONS FURNITURE as the WHOLE COMPANY full of dishonest personal. LEONS EMPLOEES are persons of no integrity and no morals DO NOT PLEASE DO NOT Put yourself through YOUR WORST NIGHTMARE SHOPPING AT LEONS FURNITURE Edmonton North. LIES and DECEITFUL!! Experience dealing with Shipping Delivery and CUSTOMER SERVICE. LEONS Furniture is second rate as all product is damaged, defective, and NO Documents to Record shipping, commitment dates, Problems with product. UNinformed staff and service agents dishonest You Will HATE YOURSELF for any BUSINESS with LEONS Furniture
Helpful Report
Posted 3 years ago
Worst customer service. For heaven sake, please don’t buy from this shop. I purchased a dining set on June 20 for 2000 dollars and when they delivered the product, We got to know that one of the chair was damaged and we raised a ticket for chair replacement. We tried calling them ( 12 to 15 calls) and we also visited the shop 3 times but no positive response. Now it’s been 5months still we are waiting for the chair replacement .We also added a 5 year protection plan along with the purchase but they are not willing to extend that not even for 2 months. I have all the call recording details
Helpful Report
Posted 3 years ago
...cornwall ont ...boughr mattress ...was charge wrong price...no adjustment ..excuse already paid...when an couple time ...lesson learn never paid in advanced ...iten is not deliver yikes
Helpful Report
Posted 3 years ago
WARNING: do not buy the extended warranty, Leons does not honor it. They instead send it off to another company which is located in the US and say they will e-mail them for you and you never hear from them. And when you call Leons you get a very rude person or persons telling you that they are not the warranty holders and have nothing to do with the warranty.. So my question is why are Leons taking the money for the extended warranty and giving you the run around..
Helpful Report
Posted 3 years ago
I bought 2 bed sets for my kids on July 31, 2022. Both beds have some issues and I reported them immediately. Now it is more than two months and issues are still there. All staff members are arguing with me instead of resolving the issues. So, I would recommend all new buyers before buying any thing from Leon's McLaughlin and Bovaird location. Otherwise you will loose your money and time like me. Be careful.
Helpful Report
Posted 3 years ago
Wow worst experience ever. They refused to move old couch 10 feet .. salesman said they would .. attitude and dragged old couch still in good condition across cement . Never buying again .. good luck phoning them .. never again
Helpful Report
Posted 3 years ago
The delivery team from Leon was one of the best parts of the purchase of the complete bedroom set, if you need to have items delivers request it to be Camion 11 from Laval. Very courteous, professional and pleasant team. I will revisit this with the actual furniture experience, but my shopping experience was great including my interaction with the young consultant. I did not take the extended warranty.
Helpful Report
Posted 3 years ago
Do not buy any extended warranty from these thieves. They do not honor it. Bought a sectional couch from them and within 18 months was falling apart. Tried to get repairs done under their extended warranty...and was told it will not cover that. Just another scam to make you pay more for shoddy furniture
Helpful Report
Posted 3 years ago
Very bad service. please don’t buy from this worst store. I bought a dining set 4 months back and one chair was damaged and they told me they will replace that but still waiting for that and no response from them. I paid almost 2500 for my dining set with all the plan. For heaven sake, pls don’t buy from this worst shop
Helpful Report
Posted 3 years ago
Run run run Run run run, it's a real disaster, 1- missing parts 2- broken parts 3- catastrophic customer service 4- delivery times without a fixed date, pushes the delivery time every week, ...
Helpful Report
Posted 3 years ago
We love to shop at Leons, our whole house is from Leons, the staff are very knowledgeable and happy to deal with. They take the time to help you find exactly what you want and Cindy Alton did a wonderful job helping us purchase our two lovely swivel rockers.
Helpful Report
Posted 3 years ago
We recently purchased a Living room sofa, a dinning table set and a recliner chair. We are very happy with the outcome of the items purchased. Our sales representative Mr. David at the Woodstock branch, has been extremely helpful with his knowledge and recommendation on our purchases. Thank you again Leons for making my home look beautiful.
Helpful Report
Posted 3 years ago
My brother and I had the good fortune of dealing with Alex Lypovenko at Leon’s 140th Street Edmonton location. We were looking to furnish a 1 bedroom apartment for my brother. Alex was extremely helpful and an absolute pleasure to deal with. He made the entire process go very easy and smoothly. We had a problem in getting 2 side chairs we had requested in time for my brothers move in date as they were on back order until October. Alex was able to replace the back ordered ones with 2 new ones that we picked out. Now our order will be complete for move in. Our delivery is scheduled for September 2nd. Alex went above and beyond in helping us and I will definitely recommend all my family and friends to see him for any future purchases they need from Leon’s. Thank you for everything Alex!!!
Helpful Report
Posted 3 years ago
This is the worst place ever to shop. Have never been treated so badly. Kept putting our delivery date off. Will never shop here again.
Helpful Report
Posted 3 years ago
I had a really positive experience when calling customer service- Thank you to Shivani!
Helpful Report
Posted 3 years ago
Thank you Kamal for the wonderful service we received , when buying our table & chair. Ruby Hopkins
Helpful Report
Posted 3 years ago
I have not received the legs of my sofa set. I called customer service many times but no one responded with any update on when I am going to get the legs of the sofa. When I called customer service they put me on hold for a long time and re response
Helpful Report
Posted 3 years ago
Bought a sofa and recliner chair at Leons 1755 Ellice Avenue Winnipeg yesterday. The sofa was a managers special and last one. Got more off than the stated price. Was very happy. The salesperson T. Liang was very helpful and knowlegable. Supposed to be delivered on Tuesday. Hopefully this furniture will last. My order # is08112WPQWZG. Giving this review in hopes of winning my purchase. Thanks for the chance.
Helpful Report
Posted 3 years ago
very bad services after paying 2000 for bedroom set giving us a delivery time which was different from the seller and customer service come the turn of the delivery people not the right brackets 2 times inconceivable and unprofessional how delivery people do not look at good goods or equipment the manager does not never know excused or offered free thing for compensation because already bought several times before if only to say my frustration and dissatisfaction the customer services my exit a nonsense like few delivery men and Covid does not know if will buy again and the would recommend to
Helpful Report
Posted 3 years ago
Leons Furniture is rated 2.2 based on 506 reviews