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Leons Furniture Reviews

2.3 Rating 281 Reviews

32 %

of reviewers recommend Leons Furniture

Company Reviews

2.3

Based on 281 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Leons Furniture 5 star review on 17th May 2024

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

Leons Furniture 1 star review on 4th April 2024

Yugendar Reddy Manda

34

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pathetic service from Leon’s. we ordered new dining table and Bunk bed in December 2023 and expected delivery was March last week of 2024. All went smooth until the sale was done, now when we have received the product we noticed issues like paint ripped and cracks on bunk bed. We’re still are ready to return the product but the concern where should our kids sleep until the bunk is replaced. Dining table paint is ripped off , one chair is missing and chair's are wobbling. We tried to reach customer service multiple times but finally we got a ruthless response and offering us 425 $ for both products. Just we want Leon’s know when someone buys a new product we trust you blindly that we receive the best product possible. If you don’t check the quality of the product before delivering it to customers, and pushing the customer to dark room. Asking us to take the pain. We feel as Leon’s is enjoying the profits by stealing customers hard earn money”

Leons Furniture 1 star review on 4th April 2024

Leons Furniture 1 star review on 4th April 2024

Leons Furniture 1 star review on 4th April 2024

Leons Furniture 1 star review on 4th April 2024

Leons Furniture 1 star review on 4th April 2024

Leons Furniture 1 star review on 4th April 2024

Leons Furniture 1 star review on 4th April 2024

Leons Furniture 1 star review on 4th April 2024

Posted 1 month ago

“Had the worst experience with Leons. Ordered a 3 seater sofa and a loveseat. The sales girl said both would be delivered within 15 days. It's been 4 months and we are still waiting g for the loveseat. The sofa arrived defective and the store is not able to give any update on the replacement. This has been such a harrowing experience. Never buying anything from Leons again. Customers please beware of this company. They are only good at making false promises.”

Posted 1 month ago

“Corporate office of Leon’s has not phoned me so I guess it’s time to take the next step. Leon’s lie, manipulate and is hands down the worst furniture store I have ever dealt with.”

Posted 1 month ago

“Bought a LG washer and dryer. Did not work and I phoned Leon’s. Service manager said I shouldn’t have bought the cheapest one. LG would be very interested in this conversation I taped.”

Posted 1 month ago

“So I have been calling Leon’s Kingston for a week and a half. No response. I sent a review on the main website. Then Head office emailed them and told them to deal with me. They left a message this past Saturday for me to come in on Sunday. This company has lied to me so many times. I have written everything down and have recorded all conversations. You need to do this people for your own safety. Head Office wants this “dealt with” instead of calling me themselves. I am in the process of dealing with this situation. Stay tuned!”

Posted 1 month ago

“Good cover up Leon’s. I have been seriously lied to by this company. Stay tuned”

Posted 2 months ago

“we purchased one table and one sofa and also 2 chairs, Table and sofa are good no problem but chairs are too big for condo, Leon's demanding 50% of purchase price to exchange which was never mentioned by sales person , no visible of sign of no return policy and no mention of such anywhere BEFORE making purchase. if this is not deception what is it? which large furniture treat customer like this? so after all our attempts failed, we decided to share our horrible experience with every one we can reach. at time of purchase your staff offered Flexiti as finanacing partner but now Leon's telling us they are third party do whatever you want !! we will pay for table and sofa but 2 chairs will not paid until a solution can be found. we do not want refund only exchange to smaller size to fit in our place.”

Posted 2 months ago

“Ordered a bed in November. They said at the time it would be delivered in January. Finally got it March with missing hardware. Not good.”

Posted 2 months ago

“They charge a 50 percent restocking fee, even if the box is unopened. Unbelievable. Terrible customer service. The girls at the Service Desk are not able to serve, and can only quote company policy.”

Posted 2 months ago

“I have purchased a bedroom furniture set that all pieces were delivered damaged. I asked them to inspect the replacement pieces before they are delivered but they have on 2 different days delivered damaged furniture. I have made myself available 3 times now, 3 different days and still have all pieces damaged. I would never recommend using Leon's. If I could I would give them a 0 rating.”

Posted 2 months ago

“Absolute IDIOTS They don’t even know their own products. Purchased a Sofa from Leon’s. Salesman suggested getting the extra insurance coverage that included getting the “fabric protection”. OK sofa was delivered and a third party company was to come and apply the chemical to protect the sofa from stains and such. I waited and waited nothing I contacted Leon’s to find out info NOTHING. I went into the store and questioned there sales manager he explained the company that did that sort of work was delayed. Again I waited , finally I was contacted and was informed that the sofa could NOT BE TREATED due to the type of fabric used would in fact react to the chemical and be destroyed. NO ONE AT LEONS KNEW ABOUT THIS FACT. WOW AMAZING that they didn’t even know about what they are selling. VERY POOR SERVICE AND THEY HAVE LOST ME AS A CUSTOMER NOT THAT THEY CARE. SHAME”

Posted 2 months ago

“Refund was a nightmare. Cancelled order before delivery and still they have not processed my $ return, 12 days later. Was told "we have other priorities". Be very cautious and get everything in writing. And follow up.”

Posted 2 months ago

“Bad customer service. Received a broken oven after waiting 6 weeks and told I will need to wait another 2 months to receive a new one.”

Posted 2 months ago

“Washer had major dents. Asked to return it and now having to wait 2 weeks for a replacement from their warehouse which is 2 hrs drive (too far) from my house. Crappy customer service !!”

Posted 2 months ago

“Prices get jacked up right before a sale...online rep tried to tell me it was a 15% off promo price that I saw....too bad her math didn't work out on that. Went to a family owned furniture store and got a way better product at a way better price.”

Posted 2 months ago

“Horrible Customer service! They never give full details to the customers. We bought leather couches and we have some issues and they are saying we have to pay for it even though we have paid for the warranty!!!”

Posted 3 months ago

“Leons sells low quality furniture at high prices. Sofa, loveseat and Recliner chair cost me $3500 and after a few months, back support went so soft both my wife and I couldn’t sit on them for more than 15 minutes without getting backpain. Of course.. that was our problem.. not the couches… funny sitting in the higher quality set downstairs (not leons) for 3 hours feels perfectly fine.”

Posted 3 months ago

“I had a terrible customer experience recently with vaughan store. I purchased a sectional sofa and opted for extended protection from Zacura. They assured me that stains could be removed with a wet napkin, but when my sofa got stained, I couldn't remove it. After six months of communication, they sent an unprofessional technician with a heavy-duty machine. Unfortunately, during the cleaning process, he tore the fabric. I raised my concerns with the store, speaking to the store manager and sales manager (I can provide their names if needed), but they seemed more interested in responding than understanding. Despite the visible damage, they were unwilling to acknowledge the issue and insisted that we provide proof. In an attempt to resolve the matter, I met with the store director who promised to investigate and get back to me, but two weeks passed without any communication. It's disappointing to see that the culture at LEONS has changed, and they no longer prioritize customer respect.”

Posted 3 months ago

“Ordered a bookcase September 2022. Still have not received as of Feb 12, 2023. Will never shop here again.”

Posted 3 months ago

“Took six months to receive sectional. After one week of it being delivered I called service because frame was lopsided. Three months later they came and took HALF of my couch. Returned it within a week saying nothing was wrong with it...although the delivery men agreed there the frame was slanted. Was told that they would replace half the couch BUT there were no other couches on the planet and they would have to make me one. After six months I called again....they were making the couch BUT there was no more of that material on the planet. One part of the couch was replaced two years later. Of course due to time passing ....the new side was fluffier and brighter in colour than the other side of the sectional. Called, complained, and the service lady said all she could do was come over personally ans restuff my pillows. I said yes please do. She said she would call when her schedule freed up. Never hear from her again and my calls were not returned. Sectional bought in Brockville, service out of kingaton. Brockville store I have no complaints. Kingston service horrid. Absolutely horrid.”

Posted 3 months ago

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Leons Furniture is rated 2.3 based on 281 reviews