Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.25

4.3 Rating 5,199 Reviews

84 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 5,199 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The insurance documents requested from me had me very anxious and worried with the deadlines. I had recently moved into a new property and bought a new Honda CB125f. I recently recieve an emailed about the documents requested from me, I sent my driver licence which had my old address and I had not received my log book yet so I rang to speak to an agent to inform them I was waiting. On the phone the agent explained I would have to send a whole host of documents because the address on my licence was old. I panicked and every question I had asked I was put on hold for way to long. None of my questions or worries were addressed correctly as the agent didn't seem to understand how any of it worked telling me I had to send 5 forms of documenation later, she said 3 I had to ask for a call back with a direct answer which she did. I use my vehicle as my form of transport to work and none of my previous insurance had put me through so much stress. I work 12 hour shifts and I didn't have alot of free time to arrange all the documents. I manage to get everything requested but the fact that I was given no wiggle room or understand was very disappointing. I will look forward to insuring else where when my contract is finish. Terrible customer care with 0 empathy for clients.”

Helpful Report

Posted 4 months ago

Thank you for your review, we are sorry that you have experienced this, if you can provide more details we can look into this for you. Alternatively please email enquiries@lexhaminsurance.co.uk

Posted 4 months ago

“It is good insurance”

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Posted 4 months ago

Thank you for your positive review

Posted 4 months ago

“I am very excited and I’m very happy to stand with Lexham Insurance because it’s the best insurance”

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Posted 4 months ago

Thank you for taking the time to leave us such a positive review

Posted 4 months ago

“2nd yr with Lexham now and happy with the policy but found it very hard to get thru on the phone sometimes which proved very annoying when the virtual assistant was useless if a specific answer was needed.”

Helpful Report

Posted 4 months ago

Thank you for your review! We are sorry that you had a difficult time getting through to us, we do also have a Live Chat option on the website, or you can request a call back.

Posted 4 months ago

“Excellent work”

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Posted 4 months ago

Thank you for taking the time to leave us a positive review

Posted 4 months ago

“Very helpful and professional when I wanted to get my motorbike insurance 10 out of 10.”

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Posted 4 months ago

Thank you for leaving us a positive review! Happy riding

Posted 4 months ago

“Hi good morning It was best experience with your insurance. Was very helpful speaking on chat .And all requirement was done very well by the customer care . Was very happy all the time Thanks once agine”

Helpful Report

Posted 4 months ago

Thank you for your review! We are pleased to hear you are happy with the service

Posted 4 months ago

“Hexham are great to insure your bike with, everything is so straightforward and the helpful reminder when you are due to renew,not pushy just letting you know. I would recommend them to anyone.”

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Posted 4 months ago

Thank you for taking the time to leave us such a positive review! Happy riding

Posted 4 months ago

“Thank you for help and supporting”

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Posted 4 months ago

Thank you for leaving us a positive review!

Posted 4 months ago

“Thank you Lexham”

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Posted 4 months ago

Thank you for your positive review!

Posted 4 months ago

““Lexham is very good. The service is good and the price is reasonable. My only issue is that I had to pay for the full 12 months of insurance instead of paying monthly. Overall, I’m happy with them.””

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Posted 4 months ago

Thank you for your positive review, we are happy that you are pleased with the service

Posted 4 months ago

“Very nice thank you”

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Posted 4 months ago

Thank you for your review!

Posted 4 months ago

“They hardly answer the phone very poor communication but when it’s time to pay up they are on you like a rash. Spent 1 hour 30 minutes sat waiting for someone to pick up they show no care”

Helpful Report

Posted 4 months ago

Thank you for taking the time to post a review. If you need to speak to us, and there is a queue on the phone lines, then you could also use the Live Chat function on our website which is open during office hours.

Posted 4 months ago

“This is the best insurance company I've found for my motorcycle; the price is fair and the app is practical for making any kind of adjustment.”

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Posted 4 months ago

Thank you for taking the time to post a review.

Posted 4 months ago

“The worst insurance experience I've ever had. I paid for the entire month and received an email saying my insurance is no longer valid. I've never heard of them doing this, charging me, canceling the insurance, and acting normally. You should refund half the amount I paid, that's what you should do.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to post a review. Should you wish, you do have the option to contact us with full details at complaints@lexhaminsurance.co.uk

Posted 4 months ago

“The best motorcycle insurance in the uk”

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Posted 4 months ago

Thank you for taking the time to post a review.

Posted 4 months ago

“After just 6 weeks my bike was stolen. Lexham were guick to process the claim and I was paid out within 4 weeks. Got another bike and insured again with them. Cheapest by far and excellent service, have recommended to all I know. Can't fault the team at all. Jason”

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Posted 4 months ago

Thank you for taking the time to post a review.

Posted 4 months ago

“I’ve been with you guys for 2 years and I’m happy that u guys do care about our bike”

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Posted 4 months ago

Thank you for taking the time to post a review.

Posted 4 months ago

“Great motorbike insurance very happy to be with you for insurance on my bike couldnt be anymore happier.”

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Posted 4 months ago

Thank you for taking the time to post a review.

Posted 4 months ago

“Failure to call back to talk about renewals Failure to answer my emails about renewals. Dont know why, but very quick to take my money. Probably wont renew with them next year as if this is the level of service i hate to think what would happen if i needed their services.”

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Posted 4 months ago

Lexham Insurance is rated 4.3 based on 5,199 reviews