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Lexham Insurance Reviews

4.3 Rating 5,044 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 5,044 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

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Anonymous
Verified Reviewer
“There was system glitch from Lexham and my policy got cancelled and it was reinstated, but the direct debit was not set up for 3 months nor the company bothered to call or inform about it. The agents have been rude and very keen only to take the payment but no empathy. They talk over you and when you raise your voice little just because you want them to listen to you they hang up. Their team leaders don't work after 4.30pm and I work till 5pm so can't take call during my working hours and they are not bothered at all about how the customer feels. No professionalism nor have any empathy or courtesy. The agents are so arrogant that they don't even say sorry on the phone. Nor anyone recorded any complaint. Very disappointed. The wait time is always 30 mi s plus each time you call. I was ready to make the payment still the agent insisted that only a team leader will now call to take the payment but can't call after 4.30pm where their working hours are upto 6.30pm. The lady was very rude and kept talking over me, but when I did that she refused to continue with the call. How convenient. I really don't understand how this people are even getting the business. I would not renew my policy nor I would ever recommend to anyone else. I never thought that a company will have such sub standard people working for them. I hope you guys get a good trainer and train your staff on core skills to handle customers.”
Helpful Report
Posted 2 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 1 month ago
Valdimara Da Cruz Souza
Verified Buyer
“Estou muito satisfeita com Lexham , sempre que eu preciso de algo só muito bem atendida pelos profissionais,”
Helpful Report
Posted 2 months ago
We are glad you’ve had a great customer service experience, thanks for the review!
Posted 2 months ago
Harry Blakemore
Verified Buyer
“Provided the best quote for my 125cc moped. When uploading documents like my CBT certificate and V5, no confirmation was given that my documents had been recieved. Would it be possible to show a record of what documents I have uploaded?”
Helpful Report
Posted 2 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards Lexham Insurance
Posted 2 months ago
Mohand Ouali Arezki
Verified Buyer
“Easy to purchase insurance but too expensive”
Helpful Report
Posted 2 months ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards Lexham Insurance
Posted 2 months ago
Tawabullah Safi
Verified Buyer
“good service”
Helpful Report
Posted 2 months ago
That's great to hear, thanks for the review!
Posted 2 months ago
Anonymous
Verified Buyer
“Very poor company, way overpriced for what you get which is basically nothing”
Helpful Report
Posted 2 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards Lexham Insurance
Posted 2 months ago
Jahanzeb Safi
Verified Buyer
“Very good”
Helpful Report
Posted 2 months ago
Thanks for leaving us such a great review!
Posted 2 months ago
Mohammad Eskandari-Owrak
Verified Buyer
“They have excellent team.”
Helpful Report
Posted 2 months ago
That's great to hear, thanks for the review!
Posted 2 months ago
Edward Robinson
Verified Buyer
“SUPERB SERVICE !! MUCH BETTER THAN ANY OTHER QUOTES I GOT. THANKS”
Helpful Report
Posted 2 months ago
Glad to see you’ve had a great experience, thanks for the feedback!
Posted 2 months ago
Colin Ringer
Verified Buyer
“I had a motorcycle stolen in may and my previous insurer refused to pay out I have 9+ years no claims bonus after 3 months I managed to buy another bike and the insurance quotes I had made me look like a new rider I took it out so i could use the bike ( I commute to work) and set about finding a decent price with another insurer and this is where lexham came in their price was very fair and I am happy and comfortable to know I am back on the road without being robbed all over again thank you lexham highly recommended and the app is easy to use”
Helpful Report
Posted 2 months ago
Cheers for taking the time to leave us important feedback, and for the positive review!
Posted 2 months ago
Joao Carlos Fernandes
Verified Buyer
“Good good good”
Helpful Report
Posted 2 months ago
Thanks for taking the time to leave us a review, we really appreciate it!
Posted 2 months ago
J Sadiki
Verified Reviewer
“Lexham insurance is a strightforward insurance which treats you as a king being a good customer. I recommend to everyone.”
Helpful Report
Posted 2 months ago
We are glad you’ve had a great customer service experience, thanks for the review!
Posted 2 months ago
Szymon Mikolajczyk
Verified Buyer
“Very good Company and very cheap”
Helpful Report
Posted 2 months ago
Thanks for leaving us such a great review!
Posted 2 months ago
Martin Raphael
Verified Reviewer
“Lexham the best forever 👌”
Helpful Report
Posted 2 months ago
That's great to hear, thanks for the review!
Posted 2 months ago
Anonymous
Unverified Reviewer
“am very happy with Lexham Insurance. Their customer service was excellent — they were polite, helpful, and answered all my questions clearly. The process was smooth and easy from start to finish, and I was kept informed at every step. The price was fair and competitive compared to others, which made me feel confident in my choice. Everything was processed quickly, and I received my documents without any problems. I would definitely recommend Lexham Insurance to anyone looking for good value and reliable service.”
Helpful Report
Posted 2 months ago
We are glad you’ve had a great customer service experience, thanks for the review!
Posted 2 months ago
Frederick Davey
Verified Buyer
“My renewal was dealt with in a polte,patient, and professional manner as I have come to expect. Aperfect example of customer service.”
Helpful Report
Posted 2 months ago
Thanks for taking the time to leave us a review, we really appreciate it!
Posted 2 months ago
George Moran
Verified Buyer
“WHN was very helpful confident spoke perfect”
Helpful Report
Posted 2 months ago
We are glad you’ve had a great experience, thanks for the review!
Posted 2 months ago
Anonymous
Unverified Reviewer
“Better than all the rest 5 stars from me .”
Helpful Report
Posted 2 months ago
Thank you so much for the five star review!
Posted 2 months ago
Jake Ferry
Unverified Reviewer
“Very competitive price for bike insurance and good website and correspondence”
Helpful Report
Posted 2 months ago
Thank you so much for the review Jake!
Posted 2 months ago
Anonymous
Unverified Reviewer
“I never felt rushed , the advisors were helpfull and always explained any question i asked , great team i am pleased with lexham ..”
Helpful Report
Posted 2 months ago
We are glad you’ve had a great customer service experience, thanks for the review!
Posted 2 months ago
Lexham Insurance is rated 4.3 based on 5,044 reviews
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