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Lexham Insurance Reviews

4.3 Rating 4,917 Reviews
85 %
of reviewers recommend Lexham Insurance
4.3
Based on 4,917 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

Very disapointed ,my son insured a bike but unfortunately had problems and had to change it .Identical bike and within 14 days of starting the policy but charged an extra £220 .It was a nightmare getting through to someone taking nearly 3 hours .I went online afterwards and entered all the details of the new bike and your insurance quote was identical to the original one .Why has it cost £220 to change the number plate over ????????????
Helpful Report
Posted 1 year ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 1 year ago
Zero to no customer service. A very difficult company to deal with. App doesn’t work.
Helpful Report
Posted 1 year ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 1 year ago
I don’t like it
Helpful Report
Posted 1 year ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 1 year ago
3 days in a row waiting in excess of 20mins on hold to get through, the obligatory "we are experiencing high call volumes message" which means we won't pay for staff to answer the phone so are pushing you towards the Internet, doesn't help when I have a question about a proposed new policy.
Helpful Report
Posted 1 year ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 1 year ago
waste of time, spent nearly an hour in total over two days but you dont answer the phone, web site is just as bad and refers me back to a phone number which again does NOT GET answered.
Helpful Report
Posted 1 year ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 1 year ago
Very disappointed. Made me wait on the call for 10 minutes and then acted like I would get a quote but didn’t give me one. impossible to get a quote even with no accidents and a secure job. Very bad
Helpful Report
Posted 1 year ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 1 year ago
Be careful when taking Lexham insurance, a car hit my motorcycle, it ended up with my motorcycle, it was a total loss and they didn't activate the insurance when I needed it, I was screwed, the last and only time with you, if your vehicle needs to be activated you will be left in the loss, I know, choose another insurance company.
Helpful Report
Posted 1 year ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 1 year ago
Happy with pricing of my renewal but due to being unable to contact them and change payment dates and other bits was unable to do monthly installments
Helpful Report
Posted 1 year ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 1 year ago
If you need to make any adjustments or need any advice you can never get a hold of them. I've tried all the contact methods and it's been over a week and I'm still trying.
Helpful Report
Posted 1 year ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 1 year ago
It took too long to answer the phone and the customer service attitude was bad.
Helpful Report
Posted 1 year ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 1 year ago
Trying to get through on phone 36 minute wait so far Live chat useless just tell you to call Can’t log in go to chat for help they say call 🤷‍♀️
Helpful Report
Posted 1 year ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 1 year ago
No answer to phone calls one of the calls 38mins long .no answer to 3 emails asking for my ncb certificate.. still nothing 3 weeks on ..poor company but quick to take your money..absolutely no customer services...
Helpful Report
Posted 1 year ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 1 year ago
Increasing the price for no reason whatsoever, disgusting.
Helpful Report
Posted 1 year ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 1 year ago
avoid this company at all cost, a bunch of crooks. The fees are insane and customer service is awful Was on hold for 40 mins to speak to an advisor. a policy which cost £950 for the year after only 29 days i got a refund of £560. absolute jokers. honestly pay a bit extra and be happy. Will never use this company ever again.
Helpful Report
Posted 1 year ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance
Posted 1 year ago
Cancelling policy after two weeks. Have spent two days on phone waiting for answer with no response. No reply to emails.
Helpful Report
Posted 1 year ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance
Posted 1 year ago
Absolutely terrible insurance company, avoid like the plague, you will never get through to talk to anyone, you will be on hold for up to a hour worst insurance experience of my life, and please don’t bother calling Lexham at the weekend if you want to insure a vehicle as you have no chance even if you have a policy with them, you have been warned !!!
Helpful Report
Posted 2 years ago
Thanks for your review and feedback, and sorry to see you felt you had encountered issues. We strive to offer great levels of customer service and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth, and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 2 years ago
Lexam is the worst insurance company i had to deal with. No emails send to request needed information,quotes increase twice. When asked to forward original email they state they send, excuses. Customer adviser in cancellation department called Louis if its i spelled it rigt rude and raising his voice on his clients. Worst experience ever. Don't go for this insurance i can just imagine if you would beed to get a claim after accident. Cancellation fee last week was £130 after 3 working days £300. Worst worst worst company.
Helpful Report
Posted 2 years ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance
Posted 2 years ago
I always have problems with you guys, I'm not happy with your rules
Helpful Report
Posted 2 years ago
Hi, thanks for your review, and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards, Lexham Insurance
Posted 2 years ago
Please email or post my policy
Helpful Report
Posted 2 years ago
had the insurance for 5 months, zero accidents yet when I sold my bike as I want to upgrade to bigger bikes. I had to pay £722 to cancel my insurance. I wouldn't recommend this insurance as it most likely felt like I was scammed.
Helpful Report
Posted 2 years ago
Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards, Lexham Insurance
Posted 2 years ago
Lexham Insurance is rated 4.3 based on 4,917 reviews