Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.28

“These people are impossible to get in touch with - I have been on hold foe more than an hour 2 days running and they havent answered yet. Trying to amend policy - it sabsolutely impossible to talk to anyone.”

Helpful Report

Posted 3 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 3 months ago

“Increasing the price for no reason whatsoever, disgusting.”

Helpful Report

Posted 3 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 3 months ago

“I think the amount it cost is very unfair I believe if you hold a clean year you should receive benefits from that not double in price I believe your not out here to help people I believe your just here to help yourself I believe even if I had an accident you still wouldn’t be here to help me it’s would be all about yourself I feel like you just wrong for the prices you charge.. but as far as I type is as far as this review will go you probably won’t even read or reply”

Helpful Report

Posted 4 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 3 months ago

“Every insurance canceled every not good”

Helpful Report

Posted 4 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 4 months ago

“Muito q bom”

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Posted 4 months ago

“I can’t get through to update something about my policy. I’ve been trying for days and just on hold.”

Helpful Report

Posted 5 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 4 months ago

“Insurance was cancelled after 2 weeks claiming premium was not paid even though I pay monthly and already paid deposit”

Helpful Report

Posted 5 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 5 months ago

“Don't do this insurance. I cancel my policy today. But they said i need to pay rest amount of money. And I didn't get any refund. Then i said i will continue my policy they said no they can't do like that. Then what's the point to cancel the policy I can't digest this d”

Helpful Report

Posted 5 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 5 months ago

“Asked to cancel 3 days after I took the policy out they emailed a week later say they have cancel my policy but still owe 177 pound so what about my cooling of period”

Helpful Report

Posted 5 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 5 months ago

“Avoid this company at all cost.we have twice had to report them For giving insurance to someone using our address to gain motorcycle Insurance. Their response to us useless,saying in July our address would be flagged and monitored for 6 months to stop it happening again, low and behold we have just received another policy taken out By the same person again using our address… Have now reported this to home office as we feel illegal working is at the bottom of this. This company does not carry out due diligence, do not ask for documents ie household bill etc to prove your name against address, this would and should be a basic requirement.”

Helpful Report

Posted 5 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 5 months ago

“Tried ringing yesterday. It was ringing for over 40 minutes and still didn't get an answer. So I hung up”

Helpful Report

Posted 6 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 5 months ago

“avoid this company at all cost, a bunch of crooks. The fees are insane and customer service is awful Was on hold for 40 mins to speak to an advisor. a policy which cost £950 for the year after only 29 days i got a refund of £560. absolute jokers. honestly pay a bit extra and be happy. Will never use this company ever again.”

Helpful Report

Posted 6 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 5 months ago

“Cancelling policy after two weeks. Have spent two days on phone waiting for answer with no response. No reply to emails.”

Helpful Report

Posted 6 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 6 months ago

“The phone line takes forever to be answered every time i called i was on hold a minimum 45minutes, very quick though to refund my money when i cancelled my policy”

Helpful Report

Posted 6 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number and vehicle registration number. Kind regards, Lexham Insurance

Posted 6 months ago

“Hi, I am very disappointed by my renewal this year. My insurance skyrocketed in price, I have a small electric moped and I paid £400 this year for a basic coverage. I have no words, no alternative and zero effort to propose a decent price was done. How could you be proud of that kind of service, I don’t know. From £136 to £440 in one year. My husband has a 600cc petrol motorbike and paid half what I paid for his insurance. My electric bike is worth 10 time less than his bike. I don’t understand. Laurence Ruidant”

Helpful Report

Posted 6 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards, Lexham Insurance

Posted 6 months ago

“I have change my address on policy then the charge me extra £430 I’m student.”

Helpful Report

Posted 6 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards, Lexham Insurance

Posted 6 months ago

“You're all a bunch of sharks, I'm only with Lexham because of lack of options”

Helpful Report

Posted 6 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 6 months ago

“Do not use this company to insurer your motor-vehicle there scum left me bike less and haven’t offered a pay out lost £3000 SCUM”

Helpful Report

Posted 7 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 6 months ago

“They will not take your call I have been waiting 1h still nothing and cancel your policy in your first month for no reason and now won’t take your call”

Helpful Report

Posted 7 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 6 months ago

“Brought through go compare on which I selected payment date of 31st of the month,then once I joined they set my first payment date to half way through the month, so I ended paying 200 pounds off in the first month then have 9 payments remaining over 12 months, not ideal then was told this was all in the small print in t&c, not ideal when I have just purchased a new bike, would have gone with other insurance if this was made clear on go compare”

Helpful Report

Posted 7 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 6 months ago


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Lexham Insurance Reviews