Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.28

“Do not use this company they will not help you with anything king waiting times and then when you cancel charge unrealistic amounts do not use”

Helpful Report

Posted 8 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 8 months ago

“Was a new customer to Lexham. Policy cancelled due to an un-uploaded form. One email to contact me with a 7 day "warning period", I did not see this email so they cancelled my policy without any further contact attempt, when I reached out they refused to reinstate my policy regardless of providing the document or paying a fine. Refunded about 1/3 of the policy cost despite only holding the policy for under two months. Ultimately a company interested in quick money and not supporting or retaining its customers.”

Helpful Report

Posted 9 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 8 months ago

“Absolute robbing bastards don’t use”

Helpful Report

Posted 9 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 9 months ago

“Strapped me with 2 grand of debt in 9 days”

Helpful Report

Posted 9 months ago

Hi, thanks for your review, and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, and vehicle registration number. Kind regards, Lexham Insurance

Posted 9 months ago

“Poor company advertise cancelation terms and conditions online and in documents but don't honor them . Pure rip of merchants would not recommend using them”

Helpful Report

Posted 9 months ago

Hi, thanks for your review, and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, and vehicle registration number. Kind regards, Lexham Insurance

Posted 9 months ago

“a little dissatisfied with the insurance and the second time it will fall and this last one has not been done for two weeks I already received the email saying that it will fall”

Helpful Report

Posted 9 months ago

Hi, thanks for your review, and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, and vehicle registration number. Kind regards, Lexham Insurance

Posted 9 months ago

“Cancelled my insurance for no reason”

Helpful Report

Posted 9 months ago

Hi, thanks for your review, and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, and vehicle registration number. Kind regards, Lexham Insurance

Posted 9 months ago

“Very bed not good service”

Helpful Report

Posted 9 months ago

Hi, thanks for your review, and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, and vehicle registration number. Kind regards, Lexham Insurance

Posted 9 months ago

“Scammers stay aware they won’t help you with anything and expect to wait on call for up to 2-3 hours”

Helpful Report

Posted 9 months ago

Thanks for your review and feedback, and sorry to see you felt you had encountered issues. We strive to offer great levels of customer service and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth, and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 9 months ago

“I had an insurance with Lexham for almost 3 years but on February my motorbike had some serious problems and I just purchased another one and sent an email to them for a transfer. No replies but I thought will be done automatically. Well, it wasn't. In few months I got a letter with a notice that I must ensure my motorcycle or will be seized. So I went to their website and applied for another one and left the old one active. Two weeks later I got an email with cancellation notice "We are authorised by Alwyn Insurance Company Ltd to act as their agents for the purpose of formally cancelling insurance cover". I thought that the previous owner was ensured with Alwyn and sent an email to Lexham telling them that I had insurance only with them and maybe the previous owner did so they can cancel that insurance if is needed. Well, again no reply from them and my insurance was cancelled with just 50% refund. When I called them, the guy said they did call me back but there is no call from them so was just a lie. And when I asked them why did they cancel, he said I didn't send them any proofs of no claim bonuses, which is stupid since they have all the info anyway. Maybe is cheap but I'm sure You can find something better than this company that never replies to Your emails and have no solutions to any issues.”

Helpful Report

Posted 9 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 9 months ago

“if I could give it any lower I would , currently have spent a total of 5 hours on hold to speak to somone to update my policy! absolutely disgusted and will take my money somewhere else”

Helpful Report

Posted 9 months ago

Thanks for your review and feedback, and sorry to see you felt you had encountered issues. We strive to offer great levels of customer service and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth, and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 9 months ago

“Absolutely terrible insurance company, avoid like the plague, you will never get through to talk to anyone, you will be on hold for up to a hour worst insurance experience of my life, and please don’t bother calling Lexham at the weekend if you want to insure a vehicle as you have no chance even if you have a policy with them, you have been warned !!!”

Helpful Report

Posted 9 months ago

Thanks for your review and feedback, and sorry to see you felt you had encountered issues. We strive to offer great levels of customer service and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth, and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 9 months ago

“Lexam is the worst insurance company i had to deal with. No emails send to request needed information,quotes increase twice. When asked to forward original email they state they send, excuses. Customer adviser in cancellation department called Louis if its i spelled it rigt rude and raising his voice on his clients. Worst experience ever. Don't go for this insurance i can just imagine if you would beed to get a claim after accident. Cancellation fee last week was £130 after 3 working days £300. Worst worst worst company.”

Helpful Report

Posted 9 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 9 months ago

“I always have problems with you guys, I'm not happy with your rules”

Helpful Report

Posted 10 months ago

Hi, thanks for your review, and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards, Lexham Insurance

Posted 10 months ago

“had the insurance for 5 months, zero accidents yet when I sold my bike as I want to upgrade to bigger bikes. I had to pay £722 to cancel my insurance. I wouldn't recommend this insurance as it most likely felt like I was scammed.”

Helpful Report

Posted 10 months ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards, Lexham Insurance

Posted 10 months ago

“Increase premium for existing clients every year. Their business is build on principle to rob existing clients because people don’t have time look for new insurance. Shame on you!”

Helpful Report

Posted 10 months ago

Hi, thanks for your review, and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards, Lexham Insurance

Posted 10 months ago

“Be aware you won’t be able to cancel your policy after 14 days. I sold my old bike after calling customer service they told me you have to pay the remaining period even if you don’t have a bike ,i refused to pay the remaining 2 months out of 12 months policy. I tried to insure my new bike with them , now my old 2 months balance is at 1085£. Ridicules”

Helpful Report

Posted 10 months ago

Hi, thanks for your review, and we are sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, and vehicle registration number. Kind regards, Lexham Insurance

Posted 10 months ago

“I haven't had insurance for a month and he said it will be canceled”

Helpful Report

Posted 10 months ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along with your full name, DOB, and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 10 months ago

“I was quoted £600 and a month later the quote had increased to £1000. No explanation was given and I had no choice but to pay. There's no such thing as a caring insurance company!”

Helpful Report

Posted 10 months ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 10 months ago

“I have insurance with them and it is a good price but you try getting hold of anyone, its impossible! Sat on hold for over 30 mins, sent facebook messages, they may get back to you in their own sweet time but don't hold your breath. Apparently they are always 'experiencing high call volume' this would lead me to believe they do not have enough people working for them because surely by now they should have realised how high the volume is! I would rather pay a little bit more and have the ability to actually speak to someone, I will not be renewing my insurance. No doubt lexham will reply to this low review asking me to email them which would actually be the only communication I've had so far with them.”

Helpful Report

Posted 10 months ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 10 months ago


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Lexham Insurance Reviews