Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.26

4.3 Rating 5,183 Reviews

84 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 5,183 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have only just started with these. Already I am Confused about the contract. Having to pay the full year insurance even if my bike is stolen or sold. I have asked for clarification but no reply. Also no reply on emails I have sent so far.”

Helpful Report

Posted 2 years ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance

Posted 2 years ago

“I am pleased with my experience overall but i think a charge for a change of number plate to a private plate is extortion when other insurance companies allow this free via their app, also the Lexham insurance app is terrible as it constantly crashes or in my case says i have input the wrong password.”

Helpful Report

Posted 2 years ago

Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance

Posted 2 years ago

“While the product is satisfactory, I dread renewal time because the company hassles you relentlessly from 5-6 weeks before the renewal date, by email AND letter AND phone. And if you have the misfortune of speaking to someone, you are forced to go through endless questions even if your details are exactly as on their records and the query is minor. The conditions of insurance are rammed home as if you are stupid. Overall I would rate Lexham as "institutionally aggressive".”

Helpful Report

Posted 2 years ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 2 years ago

“Just finding difficulty paying wats going on..”

Helpful Report

Posted 2 years ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 2 years ago

“Just finding difficulty paying wats going on..”

Helpful Report

Posted 2 years ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 2 years ago

“I have found generally Lexham to be very good apart from when I renewed my policy this year and was charged a considerable amount more to renew because I changed my motorcycle halfway through the previous year. When I questioned why over the telephone I was told it was because I had a different bike. The new Bike that I was insuring was exactly the same model as my previous bike as I returned it to the dealer because it had many problems. It seems to me that insurance companies can charge what they like for no reason and expect loyalty from customers. Rant over. (I know that I won't even get a reply from Lexham about this so I won't hold my breath!)”

Helpful Report

Posted 3 years ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 3 years ago

“When the motorcycle insurance opens, everything is fine after two months exaggerating the increase in insurance because I don't know?”

Helpful Report

Posted 3 years ago

Hi, thanks for your review, and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, and vehicle registration number. Kind regards, Lexham Insurance

Posted 3 years ago

“Please email or post my policy”

Helpful Report

Posted 3 years ago

“Spent 20 mins on two separate occasions trying to renew policy!! Only renewed with yourselves as someone eventually phoned me.”

Helpful Report

Posted 3 years ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth, and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 3 years ago

“Long wait for call to be answered. Bought insurance on line. Payment has been processed but week later not yet had documents promised i.e. insurance certificate etc.”

Helpful Report

Posted 3 years ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 3 years ago

“I had a quite upsetting experience on my last request. I changed my address as I moved house and I was charged £172. This amount is absurd as they said it’s fee for making the change. We pai a good amount of money monthly and now charge for changing the address is frustrating.”

Helpful Report

Posted 3 years ago

“You guys just cancel insurance and dont care about nothing , i call all time but nobody can have a solutions for my problem .”

Helpful Report

Posted 3 years ago

“Getting through to these people to discuss your policy is painful. Best hope you don’t actually need them for anything”

Helpful Report

Posted 3 years ago

“Never answer phone on it over an hour then they hang up. The app I cannot get when I ask for help they say go on app.”

Helpful Report

Posted 3 years ago

“they are asking me for a document that has nothing about insurance as an employment contract.”

Helpful Report

Posted 4 years ago

“Over priced on my motorbike insurance I'm thinking of going else where”

Helpful Report

Posted 4 years ago

“I've used lexham for the last 3 or 4 years for motorbike insurance and they have been great but this year my renewal came through and it was nearly 3 times the price I haven't made any changes or had any claims plus there was quite a wait to speak to an advisor I don't think I would use them again.”

Helpful Report

Posted 4 years ago

“I sat on my MB in the pouring rain in order to update my policy, 70 miles from home, waiting 50 minutes to speak to them over the phone to be told I phoned the wrong person.”

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Posted 4 years ago

“Incredibly long winded and exhausting application.”

Helpful Report

Posted 4 years ago

Our apologies if the process of getting your policy took longer than expected and for any inconveniences this caused. It is important for us to follow procedure to make sure everything is done properly.

Posted 4 years ago

“Generally good service on line, usual mega wait if you have to call and speak to a human. The most annoying thing is not having no claims from a classic policy taken into account thus starting fro zero at great expense. I can prove I haven't had an accident for over 9 years but that doesn't seem to work for a classic bike policy. Unfair and frustrating.”

Helpful Report

Posted 4 years ago

Lexham Insurance is rated 4.3 based on 5,183 reviews