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Lexham Insurance Reviews

4.3 Rating 4,982 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,982 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 87%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Anonymous
Unverified Reviewer
“Paid for my insurance today. They took £295.60 out of my bank account but gave me no email, call or text to confirm this aswell as no evidence that I am actually insured. Terrible, that customer service isn’t even open on sundays.”
Helpful Report
Posted 7 years ago
Carlos Jesus
Verified Buyer
“Verynice perfect”
Helpful Report
Posted 7 years ago
S. Jacobs
Verified Reviewer
“Stay well away from this company. I have just changed addresses mid policy and they charged me £41 for the pleasure. I moved to a house three roads away and my new place has off street lockable parking as opposed to street parking. No discount on the policy was reflected and they refused to wave the “change of address” fee. Read the small print. They know they have you in between a rock and a hard place and frankly will not budge, saying “sorry it’s our policy” When I renew my policy in October it won’t be with this company.”
Helpful Report
Posted 7 years ago
Cameron Wyn Jones
Verified Reviewer
“I spoke to Zack at Lexham insurance today and he gave me some brilliant advice and empathised with my situation regarding my bike being wrongfully impounded! Excellent customer service, thank you Zack you’re a credit to Lexham Insurance”
Helpful Report
Posted 7 years ago
Jack Walton
Verified Buyer
“Cheap and cheerfully”
Helpful Report
Posted 7 years ago
Ben Baker
Verified Buyer
“They are reasonable to contact, however I would like the service to be better due to direct debits. The direct debit has to come out on the 21st of July well I won't have any funds till the 24th of July so if I do not have the funds I will not be paying on the 21st and pay on the 24th when I receive my wages I think this date can be changed but people are choosing not to. I do think customers are always right and I should get something in return for the inconvenience caused by Lexham Insurance”
Helpful Report
Posted 7 years ago
Qassim Ali
Unverified Reviewer
“Cancelled my cover whilst I was away on holiday for no valid reason. Then charged £100 for one month of insurance for my bike which should have cost no more than £50. Stay clear of this company!”
Helpful Report
Posted 7 years ago
Konstantin Grachev
Verified Buyer
“Not good enough. Sending threatening letters, demanding that I provide proof of no claims. The letter states that they have asked me to send it to them but this is an absolute lie as they never have. I feel that this kind of communication sets a bad tone with a new customer and I would need more convincing if I am to remain one for much longer.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“What’s the point in paying insurance on your bike if when it gets stolen you refuse to pay out. Feel completely let down and robbed for the second time!!!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“By having an online quoting/purchasing system and an up to date list of vehicles including my electric bike model that no other online quoting service had.”
Helpful Report
Posted 7 years ago
George O
Verified Buyer
“Excellent customer service - very knowledgeable young man.”
Helpful Report
Posted 7 years ago
Giovanni Marchi
Verified Buyer
“Easy process to purchase the insurance. Options to buy very clear. they have a chat service I use to contact them about the NCD proof.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“The best insurance I ever had”
Helpful Report
Posted 7 years ago
Joaquim Cornelio
Verified Buyer
“the best company and good price”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“good product at the right price”
Helpful Report
Posted 7 years ago
Joseph Spence
Verified Buyer
“I was happy with the price for the year u gave me so i wanted to carry on with using you for my insurance and would like to thank you guys for help u gave me.”
Helpful Report
Posted 7 years ago
David Macey
Verified Buyer
“Helpful agent on phone had information at fingertips”
Helpful Report
Posted 7 years ago
KELLY NORRINGTON
Verified Buyer
“Customer service personnel have always been very informative and friendly. I've never had to claim so I'm not sure how Lexham would fare under that situation - hopefully will never have to find out. The only reason I didn't give 5 stars is because when it came to renewal, it was over a £100 more expensive than going in as a new customer! But I did renew with them again as they are the best:-)”
Helpful Report
Posted 7 years ago
Joseph Bolton
Verified Buyer
“The lady I spoke to on the phone was very helpful and explained everything very clearly. She answered all my queries and was very professional.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Affordable insurance for new riders. Actually this was the best price that I have found for the similar conditions between 14 insurance company. I have taken the insurance online and it took me about 10 minutes. Overall very positive experience so far. Thanks.”
Helpful Report
Posted 7 years ago
Lexham Insurance is rated 4.3 based on 4,982 reviews
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