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Lexham Insurance Reviews

4.3 Rating 4,920 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,920 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

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Agostinho Da Co Castro
Verified Buyer
“I love lexham insurance because cheapest insurance”
Helpful Report
Posted 5 months ago
That's great to hear, thanks for the review!
Posted 4 months ago
Salil Joshi
Verified Buyer
“Insurance product ok but telephone contact very difficult and app limited. First person I spoke to had phone issue their end so after the usual 10 min chat on 'terms and conditions' we got cut off with no call back. Next day rang back better person amswered”
Helpful Report
Posted 5 months ago
Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service, and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards Lexham Insurance
Posted 4 months ago
Mr Jayeshkumar Vaghela
Verified Buyer
“Good it's really nice and great full for all of”
Helpful Report
Posted 5 months ago
That's great to hear, thanks for the review!
Posted 4 months ago
Stephen Greenough
Verified Buyer
“Got the quote on go compare , accepted great quote far cheaper than any other. Not a massive fan of the portal & uploading things but this is due to me not being very good at doing things like that , us oldies are out of our comfort zone, all in all very good”
Helpful Report
Posted 5 months ago
Thanks for taking the time to leave us a review, we really appreciate it!
Posted 4 months ago
Belkacem Chennoufi
Verified Buyer
“No response at all, No helpful take ages to speak to someone on the phone wasting time just taken money from you that’s all”
Helpful Report
Posted 5 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 5 months ago
Lloyd Glitherow
Verified Buyer
“Used Lexham a few times before, ok to deal with and staff friendly, as normal in this world now customers are pushed to use an online format, which is fine, but when you need to be able to speak to staff it always takes ages and not easy.”
Helpful Report
Posted 5 months ago
Hi there! Thanks for the review and the important feedback.
Posted 5 months ago
Donald Sinclair
Verified Buyer
“Fantastic service”
Helpful Report
Posted 5 months ago
Thank you so much for the review!
Posted 5 months ago
Mohammed Faiz Uddin
Verified Buyer
“Good insurance services thanks”
Helpful Report
Posted 5 months ago
Thank you so much for the review!
Posted 5 months ago
Jordan Davies
Verified Buyer
“Tried to charge me over £1100 for something that cost £490 ended up paying somewhere between £600-£700 but they are cheap so I'll give them that”
Helpful Report
Posted 5 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 5 months ago
Kaiam Notie
Verified Buyer
“Thank you very much lexham”
Helpful Report
Posted 5 months ago
Thank you so much for the review!
Posted 5 months ago
Dean Magee-Tingle
Verified Buyer
“Cheapest I could find, but nearly choked on my tea when i saw the breakdown of costs and lexham charged over £100 for admin!”
Helpful Report
Posted 5 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 5 months ago
AAkash Chavda
Verified Buyer
“Good service”
Helpful Report
Posted 5 months ago
Thank you so much for the review!
Posted 5 months ago
Nikhil
Verified Reviewer
“It's very hard to contact customer service and I didn't got any help from team till date .”
Helpful Report
Posted 5 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards, Lexham Insurance
Posted 5 months ago
Joao Francisco Da Silva Junior
Verified Buyer
“Muito boa”
Helpful Report
Posted 5 months ago
Thank you so much for the review!
Posted 5 months ago
Hamza Laiche
Verified Buyer
“I had a lovely experience although I had a crash with a bus and they didn’t even want to come out to see if I was alright they just wanted to Continue riding their bus”
Helpful Report
Posted 5 months ago
Hi, thanks for your feedback, and sorry to see you feel you’ve had a negative experience. We’d like to take a look into this for you. Can you please email enquiries@lexhaminsurance.co.uk with details of the issue, along your full name, DOB and vehicle registration, and a member of the team will be able to assist you with this. Apologies again for any issues you’ve encountered, and we hope to hear from you soon. Kind regards Lexham Insurance
Posted 5 months ago
Pierre
Unverified Reviewer
“I hate renewing insurance and doing paperwork stuff but April was really good at making what would have been a dull interaction pleasant. Thank you April :-)”
Helpful Report
Posted 5 months ago
We are glad you’ve had a great customer service experience, thanks for the review!
Posted 5 months ago
Anonymous
Verified Buyer
“Poor... they do not reply to emails, took over 3 months to assess my bike after I was reversed into by a van, then wrote it off, could have all been completed within days rather than months.”
Helpful Report
Posted 5 months ago
Hi, thanks for your review, and sorry you feel you’ve had a negative experience. Our apologies for any delay/s you’ve encountered, we appreciate this isn’t ideal and we are actively working on improving this. We thank you for your patience during this time. If there is anything else we can help you with please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth, contact telephone number, and vehicle registration number. Kind regards, Lexham Insurance
Posted 5 months ago
Anonymous
Unverified Reviewer
“I am beyond frustrated with Lexham Insurance. This has been without a doubt the worst customer service experience I've ever had. I’ve been trying for over a week to cancel my policy and get in touch with someone from the cancellation team, but each time I’ve called, I’ve been put on hold for hours—literally hours! I even took the entire day off work today, January 31st, just to resolve this issue, but still no luck. To make matters worse, I’ve had a stolen bike on a full comprehensive policy, and not only did I never receive compensation, but the excess fee wasn’t clearly communicated to me. I was also never offered an interim bike while mine was stolen, which just adds to the disappointment. On top of all that, I’m now being charged daily storage fees for a bike that was found and is sitting in the pound. This feels like a complete scam. I’ve already filed a complaint, but it’s like no one cares. I’ve provided a police report, yet they still won’t cancel my policy from the date of the theft. Instead, I’m being dragged through this nightmare with no resolution in sight. If you’re considering Lexham Insurance, do yourself a favor and look elsewhere. I cannot stress enough how terrible this experience has been. Worst decision I’ve ever made. Save yourself the hassle and choose a company that actually cares about its customers. Would give zero stars if I could.”
Helpful Report
Posted 5 months ago
Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards Lexham Insurance
Posted 5 months ago
Sham Sharma
Verified Buyer
“Good very good”
Helpful Report
Posted 5 months ago
Thanks for taking the time to leave us a review, we really appreciate it!
Posted 5 months ago
Anonymous
Unverified Reviewer
“An easy process to get a motorbike quote a reasonable price compared to others”
Helpful Report
Posted 5 months ago
That's great to hear, thanks for the review!
Posted 5 months ago
Lexham Insurance is rated 4.3 based on 4,920 reviews
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