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Lexham Insurance Reviews

4.3 Rating 5,191 Reviews
84 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 5,191 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Emile Oddos
Verified Buyer
“I need my documents,i want see my contact with lexham thank you.”
Helpful Report
Posted 8 years ago
Rhys
Verified Reviewer
“Been with a around 10 diffent insurers in my biking career I can say with out a doub lexham is the best thus far 9/10 staff on customer support are very nice and can even have a joke around, goes a long way being friendly. Have had a few staff just being serious and doing bare minimum but that a minority. All in all great insurer here’s to another year with you guys!”
Helpful Report
Posted 8 years ago
Jose Antonio De Oliveira Junior
Verified Buyer
“very nice company . i happy”
Helpful Report
Posted 8 years ago
Archie
Unverified Reviewer
“Great service , although never received documentation of my insurance, so you have no prof of who your with.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“I received a phone call with my renewal quote a couple of weeks before the renewal deadline. I was happy with the quote and decided to go ahead. Was told the card on file would be used to take payment. I explained the card had been updated and I was concerned payment would not go through without updating the card details. I was assured that if such a thing occurred they would make sure I was contacted straight away and it would be sorted out. Of course the payment wasn’t taken and although a phone message was left I wasn’t spoken to. A week later I noticed payment had not been taken so I called Lexham. I was told I would have to be requoted as my cover had lapsed. The new quote was £100 more and the excess nearly double. Not my idea of great customer service.”
Helpful Report
Posted 8 years ago
Jack Seymour
Verified Buyer
“Very helpful advisor”
Helpful Report
Posted 8 years ago
Nicholas Moodey
Verified Buyer
“Not impressed with the call charges for your 0845 6035310 number when we bought 2 months cover. Call charges were £11.23 plus VAT. Absolute disgrace, especially as there was no mention of the high costs. I hope that this can be refunded. Shocking. I’ve found the OfCom statement on calls to NTS numbers(like your 0845 one) follow the link here: you are breaking the guidelines but not declaring that this is an expensive number to call:https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2015/call-charges-clearer-from-wednesday”
Helpful Report
Posted 8 years ago
Kai
Unverified Reviewer
“Scammers. Bike has been stolen and yet I have to continue to pay another £700 although I am covered for fire and theft. Don't bother with them.”
Helpful Report
Posted 8 years ago
Rhys Conner
Verified Buyer
“was advised to take fire and theft as bike s worth is 750 and excess would have been 600 so was pleased”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“easy and straight forward to set up insurance”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“They listened to all my questions, answered them thoroughly leaving me knowing that I had exactly what I wanted and needed.”
Helpful Report
Posted 8 years ago
Dutch Courage Drinks Ltd
Verified Buyer
“Very cheap compared to all other quotes received for the same level of insurance. Excellent communication routes and easy to deal with.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Worked with us to obtain the best price”
Helpful Report
Posted 8 years ago
Thomas Rowland
Verified Buyer
“Good professional service.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Knowledgeable advisers who helped tailor a quote to my needs while also providing the best price.”
Helpful Report
Posted 8 years ago
Wendy Beadle
Verified Buyer
“Very quick and helpful Only broker to actually have the make and model of my bike on line. No annoying call backs simple and straight to the point”
Helpful Report
Posted 8 years ago
Ahmad Abu-Ghaida
Verified Buyer
“Very helpful when requesting the quote for insurance. We set up the quote so that all I needed to do was call and pay for it when I purchased the scooter. We went through all of the questions in the initial quote request. However, when I called to pay, I had to sit through all of the questions again which seemed very unnecessary and very time consuming. Why does the whole process need to be repeated?”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Dear Madam/Sir Please find attached NCB proof - to satisfy your threatening letter - when you didn't ask for it in the first place. However - please give Sam on online chat an award for defending your company through thick and thin - even when you foul up. Her online manner - if it was a 'her'- was not very friendly and as a customer facing contact requires appropriate further training. I have never before dealt with such a brusque company. For the record you have never requested proof - and I am aware that often it's needed - and often not. But Sam says it's in the T&C's well done Sam. I would expect a requesting email - or a process to upload it provided by other insurance companies. For the record (2) - you don't even give an email to give access to the account online - you have to go through the process of 'forgotten password' when it wasn't supplied in the first place. Again Sam defended your defective systems admirably. For the record (3) - I forbid you to renew my insurance via debit card annually. You have not told me that you would - or given me the option - so I DO NOT expect you to keep my Debit Card details - or token - on your system. For the record (4) - I will expect to look elsewhere for my new insurance quote. For the record (5) - I am now off to fill in the feedback request email reflecting my experience - unfortunately I can't think of anything positive to say....... er... I'm thinking...... .....No ...no...Sorry nothing's coming....except maybe the 'blue' colour of your website is nice...... Please don't forget to print off the document. An acknowledgement that all is ok would be 'nice' - but I'm not holding by breath.”
Helpful Report
Posted 8 years ago
Sardo Khan
Verified Buyer
“Hey, can you please change the name from sardo khan To SARDAR KHAN. You have my name printed wrong in your system.”
Helpful Report
Posted 8 years ago
Josh Keywood
Verified Buyer
“When I got through I was waiting to hear I will put you on hold but they never did so that made me happy that I didn’t have to hold and listen to depressing music lol I got a quick response and the lady was very pleasant and new her job it was fast and accurate and she was also polite made a nice change to hear someone happy 😃 really impressed with lexham 👍”
Helpful Report
Posted 8 years ago
Lexham Insurance is rated 4.3 based on 5,191 reviews
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