Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.26

4.3 Rating 4,977 Reviews

85 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 4,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

Tell us how Lexham Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lexham Insurance 5 star review on 14th August 2025

Rogerio ALves De Brito

Lexham Insurance 5 star review on 3rd June 2024

Ihad Mounsif Ahmida

Lexham Insurance 5 star review on 7th May 2024

Stephen Brookes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm really happy to do my insurance with you... lovely..you fo great job”

Helpful Report

Posted 3 years ago

“I like it this insurance”

Helpful Report

Posted 3 years ago

“never had to claim which would be the main test...only 3 stars because the renewal process was the most tedious I have ever experienced - spent 45 min on the phone with poor customer rep who had to go through dozen of forms etc... online renewal link was simply not working hence had to do this over phone”

Helpful Report

Posted 3 years ago

“Quick response”

Helpful Report

Posted 3 years ago

“Good people to do business with”

Helpful Report

Posted 3 years ago

“Very good service”

Helpful Report

Posted 3 years ago

“Easy to set up great service 10/10 all rounder”

Helpful Report

Posted 3 years ago

“It is good price and I am very proud of you”

Helpful Report

Posted 3 years ago

“Very good”

Helpful Report

Posted 3 years ago

“Lexham, unlike my previous motorbike insurers, had the courtesy to both email and write a renewal letter to me, giving me plenty of time to assess and renew. I like the fact they have an office in Diss providing local careers for people in the area. Polite and sensible when it comes to insuring a motorbike in central London.”

Helpful Report

Posted 3 years ago

“I have cancelled my insurance two months ago and I’m still been charged, spoke to an agent last month who told me that is because there were 68£ in open, but as i had paid 73£, the amount I overpaid would be given back to my bank account, but nope, didn’t happen...cancelling the insurance was a pain with the agent looking like a bot and making me losing a LOT of time asking me questions rather to go and cancel the agreement, even though I was clear on my willingness to cancel it and yesterday I was charged again, spoke with another agent who told me there are interests to be paid...resuming, worst experience ever”

Helpful Report

Posted 3 years ago

“Easy to arrange online cover and at a fair price.”

Helpful Report

Posted 3 years ago

“Easy to arrange online cover and at a fair price.”

Helpful Report

Posted 3 years ago

“I'M THE FIRST ONE to put in a good review for a good company, do it all the time, but Lexham has let me down big time considering how many times I've recommended them to friends. Bought a quote literally yesterday, circumstances changed and had to cancel it (so less than 24 hours later, well within the 14 day cooling period), Got hit with 70 quid in fees for literally less than a day's cover. On my back they've made a 7000% (LITERALLY 70X) per annum return for zero work other than pushing some keyboard keys and assuming less than a day's worth of risk. What the hell does cooling off period mean if you still get charged through the nose ???? HOW IS THIS POSSIBLY LEGAL ? If this is how they deal with an innocent less than 24h cancellation, GOD HELP YOU IF YOU NEED THEM FOR A CLAIM. You've been warned.”

Helpful Report

Posted 3 years ago

Hi, Sorry to see you've not had a good experience, we would like to look into this but require more information first, can you please email over details to enquiries@lexhaminsurance.co.uk and a member of the team will look into this for you.

Posted 3 years ago

“Best insurance”

Helpful Report

Posted 3 years ago

“Excellent. Great people to deal with, nothing is too much trouble or effort. Very swift service & always courteous. Good prices too.”

Helpful Report

Posted 3 years ago

“Good insurance and cheap rates”

Helpful Report

Posted 3 years ago

“Good service and easy to insure”

Helpful Report

Posted 3 years ago

“Good service customer”

Helpful Report

Posted 3 years ago

“Not hapy no like”

Helpful Report

Posted 4 years ago

Hi sorry to see this can you please email us at enquiries@lexhaminsurance.co.uk with details so a member of the team can look into this for you.

Posted 4 years ago

Lexham Insurance is rated 4.3 based on 4,977 reviews