Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.26

4.3 Rating 4,943 Reviews

84 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 4,943 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Lexham Insurance 5 star review on 9th May 2025

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Anonymous

Anonymous // 01/01/2019

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“Great service easy cominication staff explain nicely”

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Posted 2 years ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 2 years ago

“Thanks lexham great customer service”

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Posted 2 years ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 2 years ago

“I don't know yet, I'm having experience with it.”

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Posted 2 years ago

Thanks for leaving us a review!

Posted 2 years ago

“Nao gostei atendimento ruim”

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Posted 2 years ago

Hi, thanks for your review and sorry you feel you’ve had a negative experience. In order for us to look into this further can you please email enquiries@lexhaminsurance.co.uk with details of the problem you have encountered along with your full name, date of birth and vehicle registration number. Kind regards, Lexham Insurance

Posted 2 years ago

“Charlene was brilliant very helpfull and pleasant to speak to made me feel at ease and got me a great deal witch have passed on”

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Posted 2 years ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience so far!

Posted 2 years ago

“Not happy with the service. My insurance got cancelled for no reason and to renew it I had to pay double price.”

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Posted 2 years ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 2 years ago

“Thank you very much”

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Posted 2 years ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 2 years ago

“Great experience, had a query got through to very helpful girl who answered my question. Highly recommend”

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Posted 2 years ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience so far!

Posted 2 years ago

“Lexham very good customer service very polite and helpful customer service people will stay with Lexham I am very happy with there service thank you lexham”

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Posted 2 years ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience.

Posted 2 years ago

“Cheapest insurance ended up costing me a fortune. Cancelled my insurance after only two months and had to pay 50% of the total policy. That’s almost £600 a month. I am now forced to pay off my cancelled policy over another 7 months via a payment plan! Sharks did me like a kipper! Avoid at all costs.”

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Posted 2 years ago

Hi, Sorry to see that you feel the experience you have received hasn’t been up to the high standards we’d expect, our apologies for any issues you have encountered. We would like to know further details concerning this so a member of the team can investigate into this for you. If you can send an email to enquiries@lexhaminsurance.co.uk with details of the issues you’ve experienced along with your full name, date of birth, and vehicle registration number, this would help us look into this further. Kind regards, Lexham Insurance

Posted 2 years ago

“Took out a policy today with Kelly over the phone. She was extremely patient friends and kindly answered all my questions. If I ever have any issues in future it’s reassuring the company has someone like that to help me.”

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Posted 2 years ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience!

Posted 2 years ago

“Ferrugem@1908”

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Posted 2 years ago

Thanks for taking the time to leave us a review, we really appreciate it!

Posted 2 years ago

“Thanks for the attention”

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Posted 2 years ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience!

Posted 2 years ago

“Still waiting on the documents”

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Posted 2 years ago

Thanks for leaving us a review!

Posted 2 years ago

“I was speaking to Ruth about a quote. she was friendly and absolutely brilliant, the kind of service you love to see. she helped answer any question i had and did so professionally and efficiantly. Amazing job”

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Posted 2 years ago

We are glad you’ve had a great customer service experience, thank you so much for the review!

Posted 2 years ago

“All is fine so far. Got the best quote by far from Lexham for my campervan. Rung them afterwards to see if I could have my documents in paper form which was no problem and they were with me next day. Exellant service.”

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Posted 2 years ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience!

Posted 2 years ago

“Very good”

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Posted 2 years ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience!

Posted 2 years ago

“so far my experience is good”

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Posted 2 years ago

Thanks for leaving us a 5-star review, we are glad to see you’ve had a great experience!

Posted 2 years ago

“Going from a compare the market site to purchasing the insurance on line, I was disappointed that the attachments sent after paying the fee in full revealed that the 9 year's no claims bonus could not be applied to the policy I bought. This was only revealed in a letter. I believe this should have been revealed in the terms and conditions when I ticked the box to confirm my understanding...the issue of the no-claims bonus was not mentioned in the T&Cs. I could have canceled but would no doubt have been charged a cancellation fee...instead, I chose to pay the additional fees of £109 as learned no claims bonus set against one vehicle could not be applied to a second vehicle....this should have been noted in your T&Cs...I understand it is on your web site but I was never directed to your web site”

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Posted 2 years ago

“I NEEDDED The help of my friend tô Talk on The Phone becsuse U don't speak english and The Services Was very bad They didn't let my friend speak With my permission”

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Posted 2 years ago

Thanks for your review and feedback, and sorry to see you felt you have encountered issues. We strive to offer great levels of customer service and would like to look into this further. If you are able to email us at enquiries@lexhaminsurance.co.uk with details including your full name, date of birth, and vehicle registration one of our insurance specialists will be able to look into this experience for you. Kind regards, Lexham Insurance

Posted 2 years ago

Lexham Insurance is rated 4.3 based on 4,943 reviews