Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.26

4.3 Rating 5,066 Reviews

85 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 5,066 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Lexham Insurance 5 star review on 19th January 2026

Rogerio ALves De Brito

Lexham Insurance 5 star review on 3rd June 2024

Ihad Mounsif Ahmida

Lexham Insurance 5 star review on 7th May 2024

Stephen Brookes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service. The paperwork you sent me (“statement of fact”) asked if I had a medical condition that required the DVLA to restrict my licence. I don’t have one and therefore was not required to provide any other details of my medical conditions. Your payment team however refused to complete my renewal without me disclosing my private medical condition which the DVLA are aware of but it does not restrict my licence. I refused at first to share this medical information with your team because the “statement of fact” form (prepared by Lexham) didn’t require me to and I do not wish to share this information with any Tom, dick or harry. When I questioned their correctness they got extremely arsey with me on the phone and dug their heels in. After 35 minutes, the lady taking the payment accepted that the form was wrong. I then got an arsey phone call 20 mins later from her manager who did not apologise and would not accept that Lexham had made an error. Instead she tried to push all the blame on to me for not knowing that I have to disclose this information just because the DVLA are aware (which I still am dubious about). I think it’s a disgrace that the insurance companies charge what they do and get away with offering the service they offer. If Lexham Insurance was to remove the reliance on people completely and cut down the admin, it would make the experience bearable rather than me wanting to kill myself after wasting 1.5hrs on the phone to the insurance company each year!!! I would rather pay for 3 years Insurance and if my Bike were sold / stolen, then reclaim a rebate for the remaining duration.”

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Posted 7 years ago

“It is very good to be with the insurer lexham great professionals”

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Posted 7 years ago

“don't send mi my ensurace”

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Posted 7 years ago

“Tanks for everything guys! You're awesome!”

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Posted 7 years ago

“Paid for my insurance today. They took £295.60 out of my bank account but gave me no email, call or text to confirm this aswell as no evidence that I am actually insured. Terrible, that customer service isn’t even open on sundays.”

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Posted 7 years ago

“Verynice perfect”

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Posted 7 years ago

“Stay well away from this company. I have just changed addresses mid policy and they charged me £41 for the pleasure. I moved to a house three roads away and my new place has off street lockable parking as opposed to street parking. No discount on the policy was reflected and they refused to wave the “change of address” fee. Read the small print. They know they have you in between a rock and a hard place and frankly will not budge, saying “sorry it’s our policy” When I renew my policy in October it won’t be with this company.”

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Posted 7 years ago

“I spoke to Zack at Lexham insurance today and he gave me some brilliant advice and empathised with my situation regarding my bike being wrongfully impounded! Excellent customer service, thank you Zack you’re a credit to Lexham Insurance”

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Posted 7 years ago

“Cheap and cheerfully”

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Posted 7 years ago

“They are reasonable to contact, however I would like the service to be better due to direct debits. The direct debit has to come out on the 21st of July well I won't have any funds till the 24th of July so if I do not have the funds I will not be paying on the 21st and pay on the 24th when I receive my wages I think this date can be changed but people are choosing not to. I do think customers are always right and I should get something in return for the inconvenience caused by Lexham Insurance”

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Posted 7 years ago

“Cancelled my cover whilst I was away on holiday for no valid reason. Then charged £100 for one month of insurance for my bike which should have cost no more than £50. Stay clear of this company!”

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Posted 7 years ago

“Not good enough. Sending threatening letters, demanding that I provide proof of no claims. The letter states that they have asked me to send it to them but this is an absolute lie as they never have. I feel that this kind of communication sets a bad tone with a new customer and I would need more convincing if I am to remain one for much longer.”

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Posted 7 years ago

“What’s the point in paying insurance on your bike if when it gets stolen you refuse to pay out. Feel completely let down and robbed for the second time!!!”

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Posted 7 years ago

“By having an online quoting/purchasing system and an up to date list of vehicles including my electric bike model that no other online quoting service had.”

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Posted 7 years ago

“Excellent customer service - very knowledgeable young man.”

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Posted 7 years ago

“Easy process to purchase the insurance. Options to buy very clear. they have a chat service I use to contact them about the NCD proof.”

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Posted 7 years ago

“The best insurance I ever had”

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Posted 7 years ago

“the best company and good price”

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Posted 7 years ago

“good product at the right price”

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Posted 7 years ago

“I was happy with the price for the year u gave me so i wanted to carry on with using you for my insurance and would like to thank you guys for help u gave me.”

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Posted 7 years ago

Lexham Insurance is rated 4.3 based on 5,066 reviews