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Lexham Insurance Reviews

4.3 Rating 4,982 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,982 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 87%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Tomasz Jagiela
Verified Buyer
“So far so good. Thank You”
Helpful Report
Posted 7 years ago
Scott Bain
Verified Buyer
“Easy and straight forward process and good customer service from call centre.”
Helpful Report
Posted 7 years ago
Kenneth Wilson
Verified Buyer
“Very good and friendly service . Operator was very helpful and also explained everything fully”
Helpful Report
Posted 7 years ago
John Williams
Verified Buyer
“Courteous and professional service which quickly brought results. Thank you.”
Helpful Report
Posted 7 years ago
Callum Willoghby
Verified Buyer
“I rang today at 12:07 to speak to someone regarding my renewal quote ref no 428025ZJEE. I wanted to call to Lexham to query the quote price and change some details. I spoke to a gentleman, I can’t remeber his name, he confirmed my renewal quote but seemed reluctant to look at any of my information for me. Some of the info was incorrect on my documentation and I also wanted to see if the price would be reduced if I added some other information. He said that my price wouldn’t change if I changed any of the details on my policy and that the details that were incorrect wouldn’t void my insurance if I had a claim so there was no point in changing them. I didn’t want to argue or question this as I’m not clued up on what can effect insurance premiums/claims so trusted the gentleman and just finished he call. I only renewed my quote because Lexham was still the cheapest, if it wasn’t the cheapest provider I would have gone elsewhere based on the service I received today. Thanks, Callum.”
Helpful Report
Posted 7 years ago
Dogukan Ilmisen
Verified Buyer
“Thanks for the quick help”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Easy to use”
Helpful Report
Posted 7 years ago
Ethan Stamp
Verified Buyer
“Been with Lexham for a bit over a year now. Never had any problems! Also great staff 10/10. Thanks, Ethan :)”
Helpful Report
Posted 7 years ago
Malgorzata Murakowska
Verified Buyer
“Sadly my experience with the sale of Lexham Insurance was not pleasant. The sales person I was dealing with while purchasing my insurance made me feel awful - he almost forced me to add on a personal injury insurance which I eventually refused as the increase of the fee from last year was significant. My policy for Vespa 125 CC has gone up for the same vehicle with no claims for Third Party, Fire And Theft from £394.27 in 2017 to £505 in 2018. The deal that was offered to me on renewal of my policy was £498 which I missed as I was abroad and didn't have a chance to call them - still the increase in a policy was HUGE. Unfortunately entire insurance industry increased their premium fees and there is nothing that we can do - I could just downgrade to Third Party and take the risk but I would rather not worry about a theft of my scooter. Anyway, the whole telephone experience was really poor and I wish I have sorted everything online.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Very good thanks.”
Helpful Report
Posted 7 years ago
Graham Norris
Verified Buyer
“As Lexham are one of a handful of insures that cover my bike, they use this an excuse to increase your excess, reduce the value of your bike and increase your premium.”
Helpful Report
Posted 7 years ago
Emile Oddos
Verified Buyer
“I need my documents,i want see my contact with lexham thank you.”
Helpful Report
Posted 7 years ago
Rhys
Verified Reviewer
“Been with a around 10 diffent insurers in my biking career I can say with out a doub lexham is the best thus far 9/10 staff on customer support are very nice and can even have a joke around, goes a long way being friendly. Have had a few staff just being serious and doing bare minimum but that a minority. All in all great insurer here’s to another year with you guys!”
Helpful Report
Posted 7 years ago
Jose Antonio De Oliveira Junior
Verified Buyer
“very nice company . i happy”
Helpful Report
Posted 7 years ago
Archie
Unverified Reviewer
“Great service , although never received documentation of my insurance, so you have no prof of who your with.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I received a phone call with my renewal quote a couple of weeks before the renewal deadline. I was happy with the quote and decided to go ahead. Was told the card on file would be used to take payment. I explained the card had been updated and I was concerned payment would not go through without updating the card details. I was assured that if such a thing occurred they would make sure I was contacted straight away and it would be sorted out. Of course the payment wasn’t taken and although a phone message was left I wasn’t spoken to. A week later I noticed payment had not been taken so I called Lexham. I was told I would have to be requoted as my cover had lapsed. The new quote was £100 more and the excess nearly double. Not my idea of great customer service.”
Helpful Report
Posted 7 years ago
Jack Seymour
Verified Buyer
“Very helpful advisor”
Helpful Report
Posted 7 years ago
Nicholas Moodey
Verified Buyer
“Not impressed with the call charges for your 0845 6035310 number when we bought 2 months cover. Call charges were £11.23 plus VAT. Absolute disgrace, especially as there was no mention of the high costs. I hope that this can be refunded. Shocking. I’ve found the OfCom statement on calls to NTS numbers(like your 0845 one) follow the link here: you are breaking the guidelines but not declaring that this is an expensive number to call:https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2015/call-charges-clearer-from-wednesday”
Helpful Report
Posted 7 years ago
Kai
Unverified Reviewer
“Scammers. Bike has been stolen and yet I have to continue to pay another £700 although I am covered for fire and theft. Don't bother with them.”
Helpful Report
Posted 7 years ago
Rhys Conner
Verified Buyer
“was advised to take fire and theft as bike s worth is 750 and excess would have been 600 so was pleased”
Helpful Report
Posted 7 years ago
Lexham Insurance is rated 4.3 based on 4,982 reviews
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