Lexham Insurance Reviews

Name: Lexham Insurance
Address: Unit 21, Hopper Way, Diss, Norfolk
Rating: 4.26

4.3 Rating 5,066 Reviews

85 %

of reviewers recommend Lexham Insurance

Company Reviews

Metrics

Info

4.3

Based on 5,066 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

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Lexham Insurance 5 star review on 19th January 2026

Rogerio ALves De Brito

Lexham Insurance 5 star review on 3rd June 2024

Ihad Mounsif Ahmida

Lexham Insurance 5 star review on 7th May 2024

Stephen Brookes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I see most of the reviews concern closing the insurance contract, rather than filing a claim. In my opinion, the way an insurer handles a claim should be at the heart of how you evaluate their service. In the case of Lexham insurance I have to say my claim was dragged for weeks for no apparent reason. The day my scooter was stolen they called me to raise my insurance fee and ask for more money if I wanted my claim to be validated, as I had failed to declare the additional driver on the insurance had his motorbike stolen a few months before. Genuine mistake on my side, as I would have never expected to have to do that. They said a manager would call me to explain what was going on but nobody called. It took them two weeks to check an estimate already made by a garage and my scooter was stolen the day before I had my first MOT booked. The day before. According to the rule I had another three weeks to circulate with my scooter but the moment I had to renew my road tax I would have had to have an MOT done. It was all scheduled and the scooter was stolen. Lexham Insurance decided to knock off £50 from my reimbursement because of that. When I agreed to the estimate they made for the reimbursement (despite all of the above) they asked for my keys and my bank account which I provided immediately. Another 10 days went by without hearing from them. I called them and asked what was going on, an employee realised everything was okay and set the payment process in motion, which she said will take another 4 working days. In my estimate, they deliberately delayed the process by 3 weeks. And I am not happy with the quote they made or the money they will refund. So keep that in mind next time you review this company, as really it doesn't take a great insurance company to offer you a deal to cover your scooter or renew your contract. Just pray you will never have to file a claim.”

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Posted 7 years ago

“Excellent customer service with no hassle, also provides great advice for new riders like myself. Quote was also very competitive.”

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Posted 7 years ago

“Helpful and friendly staff, explained everything i asked and generally found them easy to deal with.”

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Posted 7 years ago

“Ease of renewal, excellent friendly service”

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Posted 7 years ago

“Really Good Customer service. And was cheap as well”

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Posted 7 years ago

“You took payment from my account and I didn’t renew insurance”

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Posted 7 years ago

“They made renewing my moped insurance easy”

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Posted 7 years ago

“The quote we were given was the best by a mile. The service recieved was both quick & efficient. The whole process was simple & straightforward.”

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Posted 7 years ago

“Lexham gave me a decent price which i was happy with, No hassle no fuss”

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Posted 7 years ago

“Very easy to get my imported Lambretta insured, even though the registration number didn't appear on the insurance database, would recommend Lexham...”

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Posted 7 years ago

“very easy to setup a quote”

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Posted 7 years ago

“very good”

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Posted 7 years ago

“cheap and amazing staff”

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Posted 7 years ago

“Explained details of the policy cover and the queries I raised to my satisfaction.”

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Posted 7 years ago

“very helpful when moving my insurance over from my moped to a larger motorbike”

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Posted 7 years ago

“Wrong information from different operators !”

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Posted 7 years ago

“Thank you very much for insurance Lexham”

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Posted 7 years ago

“My bike was brand new. I had it for 3 months. It was trashed by a stupid van driver. I had paid for comprehensive Insurance. I was told my bike was written off. I was offered half the cost. What sort of Insurance is that? How can I not get a new bike? Where is my own bike? Where has the money gone that I have paid? Not to me.”

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Posted 7 years ago

“Quick and easy good price as well 2nd year insurance”

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Posted 7 years ago

“Haven't been able to access all documents yet.”

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Posted 7 years ago

Lexham Insurance is rated 4.3 based on 5,066 reviews