LG Reviews

Name: LG
Rating: 1.13

1.1 Rating 767 Reviews

2 %

of reviewers recommend LG

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1.1

Based on 767 reviews

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Communication Channels	Telephone, Email

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0844 847 5454

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info@lg.com

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"LG products DO NOT BUY\r\nPLEASE READ BEFORE BUYING LG\r\n\r\nIf I could give negative stars, I would!\r\n\r\nDISHWASHER:\r\nMoved into our new home in the middle of June. (Roughly 2 months). We had an LG dishwasher and within two weeks the dishwasher racks were COMPLETELY FRIED through. Like rotted to the bone! ALL 3 racks. I called LG customer service, hoping for help. Was on hold and passed around for over an hour. Not only were most of the people I talked to extremely unpleasant and blamed everything on the user. They said nothing was covered under warranty and if it was within warranty all of the racks were cosmetic and would NEVER have been under warranty. The very top rack, the smallest rack for purchase was over $300 (with their discount). LG said what I was doing wrong was I DID NOT turn on the sink for hot water for 5 minutes every time before starting a load of wash. THEN I was filling it too full (but I can assure you I didn\u2019t). NEXT I was using too much dishwasher soap solution, BUT I use the dishwash pods for the dishwasher from Sam\u2019s Club and set it on the \u201csensing\u201d setting to make sure it was cleaned properly. LASTLY the dishwasher needed to be cleaned every month and I didn\u2019t know if it had been (we moved in 2 weeks before the problem). Because of these things within one wash, all three racks were completely burned through!!! And according to everyone at LG customer service this was all my fault as the user. \r\n\r\nCLOTHS DRYER:\r\nWhen we purchased this house, we also went to Home Depot and purchased an LG washer and dryer top-of-the-line. Two months later, my dryer smells like a fireplace and the back wire is completely burnt! Again, I had to call LG because it\u2019s under a two year manufacturer warranty. I am greeted with me being the user doing EVERYTHING WRONG! He said I was not properly loading the dryer that it was too full or that it was installed improperly. He proceeded to say that the problem was cosmetic and was not covered under warranty. I have done the same loads of wash that I have always done with every past dryer. So because my dryer smells like a fireplace and I\u2019m pretty sure would catch the clothes and my house on fire. I am more than welcome to buy the replacement cosmetic part!\r\n\r\nWith all my frustration with LG I talked to my parents to see if they\u2019ve ever had this problem, but not to my surprise they have not because they do not have LG products. They also informed me that LG is one of the worst companies to deal with! And after dealing with their customer service, I would agree. NOTHING is covered under warranty, EVERYTHING is cosmetic, they blame everything on the customer, and they are RUDE to talk to on the phone! IF you buy LG you better buy a warranty that is not through them!\r\n\r\nWe have had to deal with Home Depot and they have been extremely helpful! They have said that LG is wrong and they have helped us! Not only does Home Depot have amazing customer service. They actually help solve your problem without blaming everything on the user!"

Fredmercy347 At Gmail.com

Anonymous

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would leave no stars if possible! This company are scammers!! Avoid at all cost!! 😡 I’ve had my washer/dryer less than two years. It came with a five year warranty. I originally had a problem with the drum of the machine, they brought out a engineer to fix it only he didn’t put the screws back, he said to me when he left, he’s now going back with a pocket full of screws!? I thought to myself surely my machine needs those screws, anyway we carried on using the machine thinking the engineer knows best & I need clean clothes however, a few months later surprise, surprise the machine were running extremely loud & got so much worse over this time & also kept overheating to a point where you can no longer touch it when on. It burnt through the door seal & I contacted LG again. They sent out a second engineer who replaced the seal & put back some of the screws as he said they were missing, he asked to use my bathroom before he left & me not realising he had actually cut himself whilst operating on my machine aloud him to & sent him upstairs. After he left I not only realised blood marks all over my machine but there were blood marks all over my bathroom, my white towels & my freshly painted walls!!!! Why he didn’t just ask for a plaster I don’t know but I made a complaint to the company & they apologised!! Then a couple of months later I had to contact them again. The machine had again overheated & burnt through the replacement door seal!! They sent out another engineer to again replace the seal which he did but also left my machine with a leak so not only is it ridiculously loud, unusable & overheating it is now also leaking!!! 😡 I’ve tried to contact LG numerous times regarding this but they have stopped replying, it’s been weeks & I can not wash/dry my clothes as my machine is not fit for purpose! I had my previous washer/dryer over ten years & I never once had a problem with it! If I hadn’t decided to ‘upgrade’ the machine I’d still probably be using that one with no issues what so ever. Please, please, please do not purchase any product from this company! Save yourself the hassle & stress & use any other brand but LG!!!”

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Posted 2 years ago

“Our 9 month old LG microwave quit working. Called LG for warranty repair. It was registered when we purchased our home. They sold it direct to the builder but couldn't find the records by the SN. When they finally found it, they had us living in AL with a Chicago exchange phone number. We're in NC. Told us they couldn't get in touch with repair so they'd give us 3 contacts to call ourselves. One was 7 hours away, one 3 and the local one wouldn't work on an over the stove microwave. Then found out LG had NOT instigated a warranty repair, just a case number. They wouldn't do warranty without a copy of the invoice THEY sent to our builder. Finally got warranty number and A&E repair came out. Looked at it and ordered 3 parts and said they'd be back day after parts arrived. That was 2 weeks ago. You can't call or email A&E. LG couldn't get through to get us an appointment. We got escalated to the LG president liason. Took over a week for them to get thru. Repairman shows up with no helper to unmount and remount the microwave. Now I understand why LG and A&E both only have 1 star ratings.”

Helpful Report

Posted 2 years ago

“Horrible service!!!! My 2 month old refrigerator totally stopped working a week ago and I can’t even get an appt set after 3 calls to repair!!! So Lowes will sell you the appliance but after that forget it!!!!! Plus they lie to you about turn around times to even get any help!!! Never again. I’ve had no refrigerator for a week now and they don’t expect anyone to call me to even set up an appt until next week!! $2500 gone at this point. Crooks!!!”

Helpful Report

Posted 2 years ago

“Do not buy LG appliances. They breakdown and customer service is horrible. Especially Refrigerators.”

Helpful Report

Posted 2 years ago

“LG refrigerator ( French door with ice system) model is just a junk!!! I purchased 2019 brand new and it’s an expensive, initial two years was great and after then cooler was not working good.. few days beck completely stoped ( it’s only 3.5 years old) contacted LG they said compressor has 10 year’s warranty, however you need to pay flat rate ( cost 403) to fix the issue and that cost will cover another 90 days!!! I will never recommend anyone to purchase LG refrigerator. And same thing with my LG 65 NenoCell TV I purchased three years beck!! It just now working recently. Wow!!! What a junk product by LG ….”

Helpful Report

Posted 2 years ago

“My washer has rust on each hinge and around the soap input area and I ask why so faulty and weak? Stainless steel would solve this problem I believe!!! Sincerely Disappointed customer”

Helpful Report

Posted 2 years ago

“Ordered a washer. When it was delivered, they told me it was not possible to get my dryer out of my laundry room in order to put the new washer in. As though my house had been built around the dryer and it had never come in or out of that doorway. The delivery men were rude, the woman who called me to tell me that my dryer would not come out was rude. Especially when I pointed out that this made no logical sense since it had gone in in the first place. They then asked if I wanted them to leave the washer in the middle of my kitchen. I said no, I'll just order from Best Buy as they had successfully installed both a washer and a dryer over the past several years despite the "fact" that the dryer was supposedly permanently stuck in the laundry room as I apparently bought it from IKEA and assembled it inside the laundry room myself. The next day I got an email confirming the successful delivery of my washer. I spent 45 minutes on the phone with them explaining repeatedly that I was not in possession of any new washer. Three weeks later I still did not have my refund. I had called multiple times at this point- each person told me there was no documentation of previous phone calls. About a week after that, my refund was issued but they charged me a $55 restocking fee for returning the washer. So let me get this straight. Your delivery people were rude and also unable to take correct measurements. You told me you could not install the washer because removing my dryer was an impossibility. So I had no choice but to return the washer. And now you're charging me for it? I'm honestly astounded at the horrible customer service through this entire experience. I am frustrated and if I can prevent anyone from going through LG, I will do my best. Best Buy delivered my new washer/dryer set today. They had no difficulty removing my dryer and were in and out of my house in less than 45 minutes. Paying them a little more was absolutely worth it and I will never deal with LG again.”

Helpful Report

Posted 2 years ago

“Really really really poor business. Wish we hadn't have bought our fridge freezer from them. Customer services string you along as their backend process is a MESS. Stuck with £100's of food and freezer produce down the drain, stuck without a working fridge freezer, out of pocket £200 for a part that has broken within their 10 year warranty, and stuck with no answers about said part being out of stock. DO NOT BUY FROM LG.”

Helpful Report

Posted 2 years ago

“Upon the first use, our brand new, professionally installed LG dishwasher gave the dishes- particularly glassware- a strong smell similar to a riverbank with submerged, slimy roots and vegetation. At the beginning, the smell would sometimes not occur until about 20 minutes after the cycle ended, but it would last indefinitely on dishes put into the cupboard. The dishes would hold this odor, even when completely dry, unless we rinsed and dried all the dishes by hand or set them all out on the counter for 3 days to air out. On my first 2 warranty service calls to LG, 5-12-21 and 6-7-21, the technicians recognized an odor but could find no mechanical issues with the machine. The 3rd time I called, on 6-7-2021, LG refused to send someone to my house, saying that they would not send someone for the same issue since they found nothing at the last service call. (Incidentally, a technician told me that if LG has to send someone 3 times for the same issue, the policy is to replace the machine.) For the next 2 years, despite efforts to clean and drain the machine, try different cycles, and various dish washing products, the smell continued to get worse and worse. Eventually, when we opened the dishwasher after any cleaning cycle, our entire downstairs would reek like a riverbank. The only thing that helped somewhat was running a cycle with the dishwasher empty and some Clorox bleach in the bottom. That was only effective for one load following the bleach load. We have lived in our home for over 30 years and had two previous dishwashers with no problems. The only time I have ever smelled this swamp odor in my home was several years ago when I left a pitcher of water undisturbed and unrefrigerated for about a month. It produced a thin slimy film and that very characteristic submerged-vegetation-in-a-swamp odor. On 6-23-2023, I tried again to get some satisfaction from LG. After several calls, hours on the phone and weeks of waiting, my case was escalated to the Presidential Liaison. I was told that the best they could do was give me a courtesy check for $100 for my troubles, and a rebate for 20% of the machine cost. I expected $100 plus $206. I did receive the $100 check, and then I received a coupon off the price of my next LG appliance purchase for $58 with a notice that the case was closed. After 2½ years of dealing with stench, we replaced the LG dishwasher with a Bosch model a couple weeks ago – NO MORE SMELL. I have read reviews on LG and found that this issue is not unique to our machine. I believe I know what is causing the problem, which comes from the factory. Dishwashers are tested at the factory to be sure they function correctly. A portion of that water remains in the machine until it is installed and used by a customer. I believe that impure water was introduced into my washing machine and bacteria multiplied inside it, to the point where it cannot be rinsed or washed away without taking the machine apart.”

Helpful Report

Posted 2 years ago

“We bought a home theater sound round system for 300 and something dollars and everything‘s been fine for about a year and now the sound goes from normal to almost a whisper no matter how high you turn it up and I tried to explain that and the customer service LG person Kept saying it wasn’t close enough to the TV and I tried to tell him it’s been in the same place for over a year and it’s worked just fine that there’s a malfunction in your equipment and it has a two year manufacture warranty on it and they will not send me a new speaker it has been the worst experience with the customer service reps that I have ever had … a guy named Jay which I doubt it is his real name put me on hold for three hours because he didn’t want me to leave a review about him …”

Helpful Report

Posted 2 years ago

“I purchased a faulty microwave and knew immediately it was faulty. Had to jump through various hoops but eventually did get a return authorization and was told I would be refunded IN FULL. Their idea of IN FULL is what they sold it to the vendor for. Not sure why the vendor who sold their faulty product in good faith and then had to box it up and return it was expected to refund their portion. All in all, I would never buy LG again or recommend them to others.”

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Posted 2 years ago

“Pathetic service , will never buy this brand”

Helpful Report

Posted 2 years ago

“Washer has not worked since delivery. Called customer service and was told they would not send out service. Ask for a supervisor, after arguing with him for over 30 minutes told me someone will call me within 2 business days to schedule service. Gave me a claim number. No one ever called, called customer service back and was told no service was ever scheculed,I was lied to. After 3 more customer service people, over 3 hours of my time still no one will schedule a service call. Never buy LG.”

Helpful Report

Posted 2 years ago

“I am a frequent buyer of LG appliances for having faith in the quality. However I would like to share a bitter experience in one of my recent purchase. I had bought a LG refrigerator Model GL-T432APZY OF 44002/- ON 29-3-2023. In last month while cleaning the compartment glass in running tap water, I was shocked to see the glass shelf breaking into fine particles which got scattered all over the place which appeared truly dangerous. I tried calling LG customer service to replace the compartment glass. But I was told that it cannot be replaced from their end. I have been maintaining refrigerator for many years and the present incident was a bitter one. I never hit the piece on any surface not did carelessly handle it but on mere washing the incident happened and there was no fault at my end. No instructions were provided on cleaning or about the material of the glass shelves by the dealer. I presume the quality of the tempered glass is extremely poor and hence requested to replace. Customers like me trust LG brands that provide warranty but it is surprised that LG is not providing any warranty on such delicate parts. My repeated requests and request to MD LG are being turned down which made me write this note . Extremely sorry to say that I have lost trust in your product foreseeing the danger in handling the delicate parts that cause injury. As a reputed dealer safety of customers using your product is company's responsibility. I will certainly be weighing this experience in future while purchasing any LG appliance and is extremely disheartened”

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Posted 2 years ago

“LG customer service is a joke. I spent hours trying to access my account to register a recently purchased microwave. The LG website kept sending me to my husband's account. I spent hours talking with reps (probably in Bangalore or Costa Rica) who kept sending me to other departments, then back again, and no one could help me get my account fixed. At one point my case was "escalated" for a senior manager to solve. I asked them to call me so we could get the problem sorted. Instead, this "senior" person sent me a text (over Memorial Day) saying the problem was fixed and if I had any more issues go to a link, which I did, and there was no help on that page, either. Complete stupidity and the webpage doesn't even work! I would give LG no stars if possible. I would expect a whole lot more from LG but obviously they don't care about their customer post-purchase. Very frustrating and since I have purchased several LG products-- I won't be doing it in future. LISTEN, LG, to your customers!”

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Posted 2 years ago

“Bad customer service‼️‼️‼️ I have had a very bad experience here. I have been following this shop for my AC service for last three months .They treat customers like a slave 🛑plz don't buy any product from vadakara (kerala,calicut )lg appasons branch if you don't hear my voice my situation will happen to you pls take note”

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Posted 2 years ago

“I will never buy another LG product. I have been lied to by multiple customer service personnel. I was told several different things… I have had no refrigerator for a month Compressor is under warranty but I can’t get anyone to fix/replace it. I have reported this company to BBB”

Helpful Report

Posted 2 years ago

“Worse costumer service, bought a brand new fridge, has broke down 3 ti.es in one year!”

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Posted 2 years ago

“Refrigerator bought in Feb 2023 has stopped cooling within 3 months. Have been chasing them for a technician visit since a week now and no one has turned up. RNP230518055951”

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Posted 2 years ago

“I am writing this review to express my utmost disappointment with LG's customer service and the handling of my monitor repair. After sending my monitor in for repair, LG managed to lose it, leaving me without a monitor for an extended period of time. Despite my consistent efforts in chasing their customer service team for a resolution, I have been met with nothing but frustration and empty promises. It is truly disheartening that a reputable company like LG can mishandle a customer's product and then take no responsibility for their actions. I have wasted four weeks of my valuable time trying to resolve this issue, only to find myself still without a monitor or a suitable replacement. As a result of this unacceptable experience, I have decided that I will no longer be purchasing any LG products. The lack of accountability and disregard for customer satisfaction demonstrated by LG is simply unacceptable. I believe it is necessary to share my experience with others to caution them about the potential frustrations and disappointments they may face when dealing with LG. Furthermore, due to the negligence displayed by LG, I have now taken legal action to reclaim the cost of a replacement monitor. It is unfortunate that I had to resort to such measures, but I firmly believe that LG should be held accountable for their actions. In conclusion, my encounter with LG's customer service has been an utter disappointment. I strongly advise potential customers to reconsider purchasing LG products due to their poor customer service, lack of responsibility, and disregard for the importance of consumer satisfaction.”

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Posted 2 years ago

LG is rated 1.1 based on 767 reviews