LG Reviews

Name: LG
Rating: 1.13

1.1 Rating 725 Reviews

2 %

of reviewers recommend LG

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1.1

Based on 725 reviews

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry, this is long winder but wanted to give the details: We purchased an LG American style fridge freezer for £1600 just over 3 years ago which has since stopped cooling/freezing. Called LG and paid the £165 to get it repaired (an all-in price). The first engineer turned up about a week later and said it was the PCI board without doing anything to test it. This was fitted about a week later, signed off as being complete and it stopped working again the day after. Calls to LG again and had to wait about another week before the engineer came out and this time tested and opened the fridge/freezer, it turned out to be the compressor and door switches which he ordered. Next visit was cancelled by the engineer as they still did not have the parts and another date planned. This date turned up and no engineer? Called the engineer who said we wasn’t on his list, called 0800Repair who transferred me back to LG who had cancelled everything as they (LG) could not get the parts. They then offered me the £165 back which was the first insult as the compressor has a 10-year warranty, they said they was waiting for the engineers report before contacting me again to resolve the issue. I tried to complain, but there is no where to do this apart from their message service. Another four days later and it turns out they can get a compressor but not the door switches, again offer me the £165 refund then change their mind as I had the PCI board replaced which was not needed. LG were happy to offer us a £165 refund which would leave me with a broken fridge freezer that cost £1600 over three years ago, that they cannot fully repair as they cannot get the door switches, and no one else can repair it as all these parts only come from LG. Just spoke to someone in LG complains who gave me the option of take the £165 or have just the compressor fixed. Even though there is a 10-year warranty on the compressor, I cannot have my £165 back as the first engineer incorrectly replaced the PCI board. Be warned everyone, I would not recommend, or buy anything from LG ever again.”

Helpful Report

Posted 3 years ago

“Going on two months with a bad washing machine. Two technicians came out and the last one said parts were no longer available on this LG washing machine. Referred to warranty department and the worst customer service comes alive. If you are lucky to get somebody on the phone they assure you someone will contact you on resolution. Guess what, still waiting, spent near $500 for this useless warranty. Would not rate them even a one at this point.”

Helpful Report

Posted 3 years ago

“If you are thinking of buying an LG TV......dont, the customer service itself is,for lack of a legally said description, BAD. The build quality,good. Picture quality fair. Price range N/A as does not do what it is supposed to do. Example you sit, press tv guide and wait, and wait some more..... ah there it is... scroll down.. oh wait nothing there, wait up to 5mins .You get the picture, or rather you dont!? Many months down the line,promised calls not happening, useless tv..apart from first page. And still waiting. Online search of problem shows exact same modus operandi, with many many people having a dismissive LG response. Even Which magazine comments have been seen to acknowledge this common problem YET still Which seems to show itself up not reviewing a tv properly that you cant watch,just its build quality. Its not inspiring confidence in people Which! This ones blatantly obvious! So to Google people not Which read, the complaints not the eh hem favourable comments,after all its when I goes wrong is what you SHOULD be reading.”

Helpful Report

Posted 4 years ago

“I have an LG Inverter Direct Drive 8kg washing machine it's about 4 years old and decided it wouldn't turn on anymore. Tried over riding it, no luck. Found out it is the PCB board. So looked on 4lg and many other websites for a new one. But no site recognised the part number - which we got of the original PCB. Tried 4lg on line chat, they couldn't find it nor would they tell me why they couldn't. Phoned their helpline, same story. Emailed their technical service dept. Was told to look on 4lg even after I explained all that we had done in my email to them. They could send out an engineer for £100+ and he could get the part for me. Asked where he would get the part from, they didn't know!!!! It's like it's all a big secret. The latest email said that they don't want customers repairing their own machines that's why they don't sell spares - so what is 4lg all about, endless spares on there. So with this absolutely diabolical customer LACK of service from LG I would not recommend them at all and if their washing machines only work for 4 years (and their not cheap), don't buy one.”

Helpful Report

Posted 4 years ago

“We purchased Model LFXS30726S in late 2015. About a month ago we came home to find water all over the floor and the fridge had stopped being cold. I called LG the following day as it appeared that we had a compressor stop working and cooling the fridge. The compressor has a 10 Year Warranty on it, and LG has had known issues with this particular compressor that they used then because there is a class action lawsuit about it. Anyways, I call LG the next day and they tell me that it will be 15 days...YES over 2 weeks before someone can come even look at the fridge!! Not repair it, just look at it and order parts. Parts were going to be an additional 3-4 days I was told. I said that was unacceptable to go without our fridge with a family of 5 living here. At this point she offered no more options that were suitable to our needs so I moved on and made a few phone calls myself. I fortunately spoke to a great repair company in Denver that said they repair 3-4 compressors on LG fridges a day and that they have the parts needed to complete the job and could be here in 2 days to fix it. So I have the refrigerator repaired and it works fantastically, I call LG to file a warranty claim to at least recover the cost of the parts, and maybe a little labor if possible. LG tells me "There's nothing they can do!". Since they didn't order the work through their network of repair companies, then they won't pay for anything. Seriously!?!? You have to be kidding me?? I was going to have to wait almost 3 weeks to get my fridge repaired through LG, which is completely unacceptable, or else they won't buck up $1000 for the repairs. They have basically told me to go pound sand every time I've spoken to them. MY ADVISE NOW - DO NOT BUY ANYTHING LG...EVER!!! There are plenty of competitors with as good, if not better products in the market who will make things right. LG is not concerned about doing the right thing as a company. LG is only concerned that their big corporation gets to keep a $1000 instead of making a customer whole by doing the right thing.”

Helpful Report

Posted 4 years ago

“£1500 TV has developped issue after a couple of years.”

Helpful Report

Posted 4 years ago

“The freezer section is not working properly since more than 3 weeks now. Really bad service is being experienced with mixed messages or even false messages - 1. When I reported this to LG, as this is still under original warranty, the rep suggested to turn the appliance off and leave it off for 24 hours, with doors open. While it's very inconvenient, we did as told, but that did not help. 2. I called them again and the attendant this time informed that she did not have required setup to run the test remotely and placed a call for the repair with 0800Repairs. 3. The engineer arrived the next working day and simply replaced the pcb at the top without checking anything, and went off. 4. It possibly started cooling but the problem resurfaced just after few hours. I waited for 24 hours as advised by the engineer and then called LG again. They reopened the call. 5. I waited for 2-3 days but did not receive any update from anyone. Calling 0800Repairs is just waste of time as you either get a message that their advisors are busy and they cut you off or just keep you waiting indefinitely!! 6. I again called LG and this encountered someone who I am not sure knew what she was referring to. She informed me that 0800Repairs were waiting for some component to arrive. I challenged as how did they know which component to replace when they did not do any investigation - the engineer simply replaced the pcb WITHOUT testing anything! She insisted that they were doing the right thing. My request to send someone at least to do initial investigation was rejected ... ! 7. Finally after a wait of another week, an engineer visited today WITH NO NEW COMPONENT as LG had informed me WRONGLY. He did lot of investigation to conclude that he could not figure out what was wrong and he will now inform LG. So finally after a wait of more than 3 weeks, after wasting lot of time on chase, with hassle of not having a working freezer, and finally ending up spending lot of money on a new freezer (you need a freezer these days, don't you?), we still do not have our LG freezer in working condition and do not know when or whether that will be fixed. If anyone from LG is reading this, I want to inform them that I am raising a formal complaint as well. Really will not recommend LG to anyone now ...!!”

Helpful Report

Posted 4 years ago

“My 23month old 49inch LG tv’s screen developed a blue tinge( common inherent fault with LG tv’s) image was also very dark and blurry. After fault finding, resetting, disconnecting equipment as advised by LG and eventually sending a photo of the screen requested by LG who now knew the tv, model number, age and the actual fault. They described the fault themselves in their email and said they could repair the fault on the tv For £70.I agreed and arranged for pick up. Two weeks later they emailed saying the part required for the repair on my less than two year old tv had been discontinued.! They offered a refund of the repair cost (£70) but nothing else was said about returning my tv. It’s now 3 months on and we are still trying hard on our part to resolve the issue. LG’s customer service is terrible, unhelpful, arrogant, and have no real concept of “ Customer Service” companies like this should not be encouraged. Please, please, do not buy any LG products, they don’t deserve your hard earned cash. Tell everyone you know to avoid them too, look at other review sites and you’ll see how bad they actually are. Oh and by the way they think they can keep the £70 repair fee because they may make offer an alternative solution which, they suggested. Thankful they only quoted £70 for the “non repair” hate to think how bad I’d feel if I’d paid £200 for a repair. Avoid, avoid, avoid”

Helpful Report

Posted 4 years ago

“washing machine - warranty beware purchased a washing machine with 5 year warranty. registered the warranty on the day by ringing a number on the LG card - register now for free guarantee and received unique guarantee code. very surprised after 2 years when domestic and general write to me and state warranty is up! it turns out LG refuse to honour any extended warranty, I was supposed to go online and register not use the LG register now for your free guarantee. this is merely a call to domestic and general to sell you an insurance policy after the 2 years are up. LG you have acted gisgracefully.”

Helpful Report

Posted 4 years ago

“Sent a 55 inch TV for repair which cost £519 and this needed a new screen. Picked up by courier and brought back only to be worse than when it went in the first place. At least I could watch the TV before this went for repair, it is now a black screen with sound only. Customer services and LG resolution team manager have been appalling and offered me £20 having been without a TV for almost 2 weeks and it now needs to go back for a repair that I have to arrange again. No compassion from the sarcastic unbothered manager who doesn’t care about their customers. Avoid LG altogether and the repair service is beyond belief.”

Helpful Report

Posted 5 years ago

“I bought an lg tv from currys at first i was happy with the product, then the remote started playing up i called lg customer service who told me i need to send it in for testing, so i would be without a remote for my new tv for a week. I then called currys who agreed to send me a new remote so we could test if it was at fault or the tv itself”

Helpful Report

Posted 5 years ago

“Bought a new OLED TV from Currys 15 months ago. Model OLED65B7V at a cost of over £2000. I now have 2 wide green lines across the bottom of the screen known as burn in. It appears this is from watching the news channels that have breaking news banners. Using "You Tube" to display a red background I can see the logo BREAKING NEWS on the bottom left corner of the screen. The guarantee does not cover burn in and any attempt to remove the burn in has failed using the TV pixel refresh options. What a waste of money. Will have to bear with it until I can afford a good Samsung QLED TV.”

Helpful Report

Posted 5 years ago

“LG PRODUCTS GO ON FIRE IN YOUR HOME - BE WARNED THEY THEN WASH THEIR HANDS OF YOU”

Helpful Report

Posted 5 years ago

“I have nothing but bad things to say about LG! I have this washer it’s extremely noisy on spin. Had 2 engineers out but still not fixed. LG is not registered with the appliance ombudsman. Customer service is shocking there customer service style is scripted. My supplier wants the uplift number but LG are refusing they want to repair but 2 engineers have previously been and not fixed they have said it ain’t sounding ok. LG don’t put its customers first!”

Helpful Report

Posted 6 years ago

“We had a new kitchen fitted early November. The £1600 LG American fridge had a dent in the door. To cut a LONG story short we had eight replacement doors over the past 2 months, all with dents and/or scratches. We decided enough was enough and asked for a new fridge. It arrived today. Guess what, it had a dent in the door. I have a kitchen full of food that should be refrigerated, apparently they are bringing a replacement this evening. If I wasn't so angry I would say it's laughable. We have returned from 8 years in Texas and never experienced such diabolical service there. DONT TOUCH LG WITH A BARGEPOLE!”

Helpful Report

Posted 6 years ago

“Omg I had the same thing it was delivered damaged they bent over backwards to help a new door came ...the box was badly damaged so I left it for there man to look at . ... wrong door ? So why did they ask for pictures god knows and the man who came to fix it well .... bless....”

Helpful Report

Posted 7 years ago

“Received damaged american fridge freezer, initial customer service was good, but it then started to fall apart. incomplete replacement door sent out when I asked for a total exchange after waiting over a month!, 2nd replacement door finally received, got that fitted then cooling fan broke down, this product cost approx. £1000 and only had it a few months. Management never call back when they promise and compensation offered was £20 ! LG have a good reputation but their customer service sucks. Exchanged for Samsung”

Helpful Report

Posted 7 years ago

“Call support not available on 23/02/2018 at 1735 (supposely available 0900-1800) Can't reply to Customer Satisfaction Email!! Can't easily reply! Don't know if my reply has been successfully sent (no confirmation email)! Chat service not available, even during hours of operation (0900-1700 Mon-Fri)! Website very difficult to use on a mobile! Should have asked me for all the required information in the original contact form! Very slow to response! My issue is a know LG hardware problem - it feels like LG is dragging out the process for a repair/replacement!”

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Posted 7 years ago

“terrible customer service”

Helpful Report

Posted 7 years ago

“Simply the worst company I have ever dealt with,”

Helpful Report

Posted 9 years ago

LG is rated 1.1 based on 725 reviews