Life Extension Europe Reviews

Name: Life Extension Europe
Address: Sundkrogsgade 19, 2. sal, Copenhagen, Capital Region of Denmark
Rating: 4.54

4.5 Rating 20,808 Reviews

90 %

of reviewers recommend Life Extension Europe

About Life Extension Europe:

At Life Extension Europe, we believe our customers can make a difference in their health and habits. We act every day with this in mind, wishing to empower as many people as possible in Europe to make choices for a healthier life. We offer more than 500 supplements & vitamins and cover 24 health categories that suit even the most specific health goal or challenge.

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Life Extension Europe 5 star review on 24th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“your products are more expensive here then on other website. the only reason i ordered here is because i could not add more to my basket on the other website.”

Helpful Report

Posted 1 day ago

Dear Jiri, Thank you for your feedback regarding our pricing. We understand that finding the best deals is important, and we're sorry to hear that you've found our prices higher than those on other websites. Your comments are important to us, and we will take them into consideration as we continue to evaluate our pricing strategy. We appreciate your business and hope to serve you again in the future. Herzliche Grüße, Team Life Extension Europe

Posted 1 day ago

“War bis jetzt immer zufrieden und beziehe schon lange eure Produkte. Wenn man allerdings weniger geschickt bekommt als man bestellt hat, und als Rückschreiben geschrieben bekommt, dass das Produkt falsch ausgezeichnet wurde und das das geändert wird, finde ich das nicht gerecht , hätte mir einen Gutschein gewünscht.”

Helpful Report

Posted 2 days ago

Lieber Klaus, Vielen Dank für Ihr Feedback und dafür, dass Sie schon lange unsere Produkte beziehen. Es tut uns leid, dass es zu Verwirrungen mit Ihrer Bestellung gekommen ist. Wir streben stets danach, unseren Kunden die bestmögliche Erfahrung zu bieten, und Ihre Anmerkungen sind uns dabei sehr wichtig. Wir nehmen Ihr Anliegen bezüglich fairer Entschädigung ernst und werden es intern besprechen, um weiterhin besser werden zu können. Unser Kundenservice-Team wird sich in Kürze mit Ihnen in Verbindung setzen, um die Angelegenheit weiter zu besprechen Herzliche Grüße, Team Life Extension Europe

Posted 1 day ago

“Difficulties to pay through phone, Only Paypal works.”

Helpful Report

Posted 2 days ago

Dear Agnieszka, Thank you for your feedback about the payment options available on our platform. We understand that having multiple payment methods is crucial for a smooth shopping experience, and we appreciate you letting us know about your concerns regarding the phone payment process. Your input is invaluable as we work to enhance our services. Warm regards, Team Life Extension Europe

Posted 2 days ago

“Não consegui entrar por meu cadastro no site. Consta erro ao colocar a senha.”

Helpful Report

Posted 3 days ago

Cara Julia, Agradecemos por compartilhar sua experiência. Pedimos desculpas pela dificuldade que você encontrou ao tentar acessar sua conta no site. Isso pode ser muito frustrante e valorizamos seu feedback. Estamos aqui para ajudar, e nossa equipe estará disponível para orientá-la com o problema de login. Atenciosamente, Team Life Extension Europe

Posted 2 days ago

“The website seems to think that Ireland is in the UK and continuously prompted me to switch to the UK web site. It insisted on putting 44 (UK) in as my mobile phone prefix even though I selected Ireland several times which is 353”

Helpful Report

Posted 4 days ago

Dear John, Thank you for bringing this issue to our attention. We apologize for the inconvenience you've experienced regarding the incorrect location prompts and mobile phone prefix. Your feedback is invaluable, and we will certainly work on improving the website experience for our users in Ireland. If there's anything further we can assist you with, please don't hesitate to reach out. Warm regards, Team Life Extension Europe

Posted 2 days ago

“When trying to update the shipping address, it kept updating the Billing Address which was very frustrating, this needs fixing!”

Helpful Report

Posted 4 days ago

Dear Patricia, Thank you for your comment. We're sorry you had trouble updating your shipping address; we understand how frustrating it can be. We've taken your feedback into account and will work to improve the functionality. If you need additional help, please don't hesitate to contact us. We're here to assist you. Best regards, Team Life Extension Europe

Posted 2 days ago

“I have to fill the baseket three time due to an error in your system, this meant spendung a lot of time, This is not how it should work”

Helpful Report

Posted 1 week ago

Dear Jutta, We sincerely apologize for the inconvenience caused by the system error that required you to fill your basket multiple times. We understand how much time this must have taken and appreciate your feedback. Please know that we are continually working to improve our systems to ensure a smoother experience for our customers. If you need any assistance, don't hesitate to reach out to our customer service team. Warm regards, Team Life Extension Europe

Posted 1 week ago

“terugdraaien van betaling van credit card naar ideal werkt niet en daarmee ook de bonuspoints kan ik nu niet meer inzetten”

Helpful Report

Posted 1 week ago

Beste Alexander, Het spijt ons te horen dat het retourneren van betalingen van creditcard naar iDEAL niet soepel is verlopen en dat je daardoor je bonuspunten niet kunt inwisselen. We begrijpen hoe frustrerend dit kan zijn. Je opmerkingen zijn belangrijk voor ons, en we zullen deze situatie onderzoeken om het proces te verbeteren. Voor verdere hulp kun je contact opnemen met onze klantenservice, die je graag verder assisteert. Vriendelijke groeten, Team Life Extension Europe

Posted 1 week ago

“Sto aspettando il prodotto”

Helpful Report

Posted 1 week ago

Caro Dema, Grazie per aver condiviso la tua esperienza con noi. Ci dispiace che stai ancora aspettando il prodotto e comprendiamo quanto possa essere frustrante. La tua soddisfazione è importante per noi e ci assicureremo di esaminare la tua situazione al più presto. Il nostro servizio clienti la contatterà per ulteriore assistenza. Cordiali saluti, Team Life Extension Europe

Posted 1 week ago

“I went through the process of placing my order using the 15WELCOME discount I was promised as a first-time purchaser of your products through your European website. I had to stop the order and redo it because I wasn't sure I was purchasing the correct items. When I went in again, the system would not let me enter the discount code which could have been as much as $25. Your products are very expensive and I usually try to find alternatives. But believing I would save some money, I decided to go ahead and order some products. I am very unhappy that I was not allowed to use my discount.”

Helpful Report

Posted 1 week ago

Dear Lori, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced while trying to use your first-time purchase discount. We understand how disappointing it can be when technical issues arise, especially when you're eager to make a purchase. Your feedback is crucial, and we will certainly look into this matter to improve our system for future customers. Our customer care team will contact you shortly to discuss the matter further Warm regards, Team Life Extension Europe

Posted 1 week ago

“When searching for products, it is difficult to distinguish one product from another because the mg is not specified.”

Helpful Report

Posted 1 week ago

Dear Giedrius, Thank you for bringing this to our attention. We understand how crucial it is to have clear information about our products, and we apologize for any confusion caused by the lack of specified mg. Your feedback is invaluable, and we will ensure it is considered as we work to improve product clarity. We appreciate your understanding and hope to serve you better in the future. Warm wishes, Team Life Extension Europe

Posted 1 week ago

“durante 3 dias la pagina daba error cuando se finalizaba el pedido”

Helpful Report

Posted 1 week ago

Querida Montse, Gracias por hacernos saber sobre el error en nuestra página. Lamentamos los inconvenientes que esto ha causado al finalizar tu pedido. Nos tomamos muy en serio la experiencia de nuestros clientes y tu comentario nos ayudará a mejorar nuestro servicio. Nuestro equipo de atención al cliente se pondrá en contacto contigo para abordar esta situación. Un cordial saludo, Team Life Extension Europe

Posted 1 week ago

“Site is too slow. Will let you know more after I have tried the product”

Helpful Report

Posted 2 weeks ago

Hi Dora, Thanks for your feedback! We apologize for the slow website and are committed to improving our users' experience. We'd love to hear what you think of the product once you've tried it. If you need assistance, please don't hesitate to contact us. Best regards, Team Life Extension Europe

Posted 1 week ago

“Impossible de choisir le transporteur et le point relais. J'espère que la commande arrivera chez moi.”

Helpful Report

Posted 2 weeks ago

Cher Cédric, Merci d'avoir partagé votre expérience avec nous. Nous sommes désolés d'apprendre que vous avez rencontré des difficultés concernant le choix du transporteur et du point relais. Votre confort est important pour nous, et nous travaillons continuellement à améliorer notre service de livraison. N'hésitez pas à nous contacter si vous avez des questions ou des préoccupations supplémentaires. Cordialement, Team Life Extension Europe

Posted 2 weeks ago

“I placed my order on September 23rd and have not received any feedback on its progression since then. I contacted the customer service and they replied immediately. Unfortunately there's been an issue which still remains to be resolved.”

Helpful Report

Posted 2 weeks ago

Dear Veselina, We appreciate you taking the time to share your experience with us. We're sorry there were issues with your order and understand how frustrating it can be to not receive updates. Your satisfaction is our priority, and we're working to resolve this situation as quickly as possible. Our customer care team will contact you again to discuss the matter further. Best regards, Team Life Extension Europe

Posted 2 weeks ago

“The prices are expensive than other places like iherb”

Helpful Report

Posted 2 weeks ago

Dear Jiam, Thank you for your feedback about our pricing. We understand that everyone is looking for the best value, and we appreciate you sharing your thoughts. Our prices reflect the quality and sourcing of our products, but we always strive to offer competitive options. Your input is important to us as we work to improve our services. We hope you'll consider giving us another look in the future! Kind regards, Team Life Extension Europe

Posted 2 weeks ago

“Please do something about your address format. I live in the English countryside, where there are no house numbers but just names of houses. It took me forever to get past you repeatedly asking for a number and I nearly gave up. Indicating that I wanted to pay via PayPal was the only way to proceed with the order. So frustrating! You have wasted far too much of my time! I have ordered fron you before and did not have that problem...so something must have changed. Why?”

Helpful Report

Posted 2 weeks ago

Dear Silke, Thank you for your feedback regarding the address format on our website. We apologize for the inconvenience you experienced while trying to place your order. We understand how frustrating it can be when the system doesn't accommodate unique address formats, especially in rural areas. Your comments are important to us as we strive to enhance the overall user experience. Rest assured, we will review this issue to make necessary updates and improvements. Thank you for your patience, and we hope to serve you better in the future! Warm regards, Team Life Extension Europe

Posted 2 weeks ago

“Very difficult to sign in, as well as to submit order”

Helpful Report

Posted 2 weeks ago

Hello Reijo, Thank you for sharing your experience regarding the sign-in and order submission process. We sincerely apologize for any difficulty you encountered. Your feedback is invaluable to us as we aim to enhance the user experience on our platform. Rest assured, we are continuously working on improving our website usability. We appreciate your patience and hope to serve you better in the future! Warm regards, Team Life Extension Europe

Posted 2 weeks ago

“Hola! Son comentarios sobre el funcionamiento de la página web y la venta. Ayer me registré y quise aprovechar la oferta de bienvenida con la cual hacían un 15% de descuento más gastos de envío gratuitos. Al hacer mi pedido me cargaba gastos de envío. Se quedó el pedido pendiente, sin finalizar, a la espera de respuesta. Escribí a atención al cliente, a un correo de dudas, y hoy me han enviado como hacerlo, el cupón o vale a incluir en el pedido para canjear. Hoy, al ir a entrar a la web, no reconocía mi mail, que registré ayer. Tampoco me dejaba registrarme de nuevo ya que identificaba mi mail como ya registrado. Al final, después de cerrar y abrir la página varias veces, hacer lo que pensaba pudiera funcionar, perder mucho tiempo, y ya no saber qué más hacer he cambiado la contraseña y finalmente he podido entrar y hacer mi pedido. Al hacer la tranferencia he querido poner un mail de la empresa para que les llegara un mail de confirmación de la tranferencia realizada y no sabía donde encontrarlo. He puesto el de información, el mismo al que escribí ayer. Espero sirva mi comentario para mejorar. Todavía no he probado el producto. Me encantó esa parte del pedido donde pone toda la información y se puede copiar rápidamente los datos (aquí es donde eché de menos un mail de la empresa para notificar la transferencia). Muchas gracias.”

Helpful Report

Posted 3 weeks ago

Gracias por su comentario Recuerde que para cualquier duda puede contactar a nuestro dedicado servicio de atención al cliente para cualquier problema desde la realización hasta la recepción del pedido. Incluso puede hacer un pedido por teléfono para no tener que preocuparse de algún problema con la web puntual. Tenga en cuenta que usted envía el pago por transferencia a un sistema de pagos automatizado, por lo que no es necesario enviar copia de la transferencia ni esto acelera ningún proceso, ya que tiene que aceptarlo el sistema de pagos, no nosotros Atención al cliente Life Extension

Posted 2 weeks ago

“O ups nem veio fazer entrega na porta Foi largar a encomenda num depósito e nem SMS nada para aviso de tal eu é que tive de fazer rastreio no site para perceber o porquê de não ser entregue no dia após ter recebido alerta de que o iria receber”

Helpful Report

Posted 3 weeks ago

Life Extension Europe is rated 4.5 based on 20,808 reviews