Life Extension Europe Reviews

Name: Life Extension Europe
Rating: 4.55

4.6 Rating 10,811 Reviews

91 %

of reviewers recommend Life Extension Europe

About Life Extension Europe:

At Life Extension Europe, we believe our customers can make a difference in their health and habits. We act every day with this in mind, wishing to empower as many people as possible in Europe to make choices for a healthier life. We offer more than 500 supplements & vitamins and cover 24 health categories that suit even the most specific health goal or challenge.

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Life Extension Europe 5 star review on 16th May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I didn't receive the promised Welcome offer code when I confirmed my email address”

Helpful Report

Posted 8 months ago

Hi, Thank you for your review. I'm sorry that you didn't receive the code. Our Customer Care team will be in touch regarding this as soon as possible. Kind regards, Life Extension Europe Team

Posted 8 months ago

“Prices have increased too much and then many products are no longer available. For example, why can't I buy Ultra Prostate Formula anymore that worked so well for my prostate?”

Helpful Report

Posted 8 months ago

Hi Thank you for your review. We always try to offer the highest quality products at competitive prices, but it is not always possible for us to control or influence the prices of the raw materials that are being used. Regarding the Ultra Prostate Formula, we are unfortunately unable to import this from the USA at the moment and do not have an estimated date of when it will be available again. In the meantime though, you are welcome to contact our Customer Care team for information on alternative products: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 8 months ago

“Several products not available.”

Helpful Report

Posted 8 months ago

Hi, Thank you for your review. I'm sorry that you were unable to buy all of the products you wanted. We receive regular deliveries, so please feel free to enter your email address on the product page of the item you are missing, to be notified when it comes back on stock. If you should have any further questions, please don't hesitate to contact our Customer Care team via this link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 8 months ago

“You tricked me into subscribing something.”

Helpful Report

Posted 8 months ago

Hi, Thank you for your review. We definitely don't want to trick you. You had the option to subscribe to our newsletter to get a discount for 20% and free shipping for your first order. You can unsubscribe at any time. You can do this in "Your Profile" when you are logged in to your account or you can click the unsubscribe line in any newsletter. If you should have any further questions, please feel free to contact our Customer Care team via this link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 8 months ago

“The order process for B2B is the most inefficient of all 6 distributors we have. Most have now through API solution”

Helpful Report

Posted 8 months ago

Hi, Thank you for your review. We are always trying to improve the customer experience. Feel free to contact us with examples of what could be improved upon. Also know, that you can always reach out to our Customer Care team who will happily place the order for you. If you should have any further questions, please feel free to contact our Customer Care team via this link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 8 months ago

“Erstbestellung - Versand gratis jedoch die versprochenen 20% Rabatt auf Erstbestellung wurden nicht berücksichtigt.”

Helpful Report

Posted 8 months ago

Hi, Thank you for your review. The discount was added to your order. If you should have any further questions, please feel free to contact our Customer Care team via this link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 8 months ago

“All the products became too expensive in last year... :/”

Helpful Report

Posted 8 months ago

Hi, Thank you for your review. We are sorry we had to adjust the prices to the current market. If you should have any further questions, please feel free to contact our Customer Care team via this link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 8 months ago

“Ich konnte nicht 20% die rabbat von erste mahl benutzen”

Helpful Report

Posted 8 months ago

Hi, Thank you for your review. The discount was only for your first order. Since you already placed an order in March, the discount code could not be used. If you should have any further questions, please feel free to contact our Customer Care team via this link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 8 months ago

“I was offered a 20% discount for signing up to a news letter, but nothing was applied.”

Helpful Report

Posted 8 months ago

Hi, Thank you for your review. To apply the discount you need to put in the discount code which you received after confirming your subscription for the newsletter. The reason you might not have received the code is the fact that you placed an order in 2021. If you should have any further questions, please feel free to contact our Customer Care team via this link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 8 months ago

“The offer said free postage and I have been charged postage!!”

Helpful Report

Posted 8 months ago

Hi, Thank you for your review. The free delivery is only for standard delivery, not including delivery to islands. A resolution has been agreed upon via email. If you should have any further questions, please feel free to contact our Customer Care team via this link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 8 months ago

“Repeated occurence ! Product "Astaxanthin" is not available. Only notice to be reminded or placement on notepad is possible. Why isn't it possible to order it and get it shipped separately after product availibility ? Ordering product in 2 weeks is extra effort and has no customer nor Supplier benefit. Please advise”

Helpful Report

Posted 8 months ago

“I used my 24 bonus points but the order was declined y credit card in the first attempt. When I tried again, my points disappeared and I lost them. Very poor service”

Helpful Report

Posted 8 months ago

Hi, Thank you for your review. When proceeding to payment our system sees this as an order. After some time our system will get the message that payment wasn't completed and the order is then cancelled and the bonus points transferred back into your account. If you should have any further questions, please feel free to contact our Customer Care team via this link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 8 months ago

“I do not understand, that Life Extension Mix and Cognitex Elite are out of stock, where on a not-NL site are available.”

Helpful Report

Posted 8 months ago

Hi, Thank you for your review. Please note that we are unable to ship Life Extension Mix to the Netherlands due to regulatory restrictions. This is why it may show on other of our sites but not the NL site. Regarding Cognitex Elite, this is indeed currently out of stock and at the moment we do not know when it will return. If you should have any further questions, please feel free to contact our Customer Care team via this link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 8 months ago

“I want to use only one website and not always forced redirected from life extension europe . Com to life extension europe .nl”

Helpful Report

Posted 9 months ago

Hi, Thank you for your review. Due to regulatory restrictions, some products which are available on the .com site can unfortunately not be sold in the Netherlands, which is why you will be redirected to the .nl site. We are sorry for the inconvenience. Kind regards, Life Extension Europe team

Posted 8 months ago

“Horario de 9H a 14H de lunes a viernes. gracias.”

Helpful Report

Posted 9 months ago

Buenos días, Gracias por su revisión. Nuestras líneas telefónicas están abiertas en días laborables, de lunes a viernes, de 9 a 17 horas, hora central europea. Atentamente, Life Extension Europe team

Posted 9 months ago

“Good products, but a stunning history of price increases. Several products increased >30% in 3 years. Moreover, I hate it how data protection is dealed with. You order and get a newsletter which you don't want. Then, you have to invest time to get rid of it. Each order that process again.”

Helpful Report

Posted 9 months ago

Hi Thank you for your review. We always try to offer the highest quality products at competitive prices, but it is not always possible for us to control or influence the prices of the raw materials that are being used. With regards to the newsletters, if you would like to stop receiving them, please contact our Customer Care team who will be able to take care of this for you. Kind regards, Life Extension Europe team

Posted 9 months ago

“The products I usually buy are not always available.”

Helpful Report

Posted 9 months ago

Hi, Thank you for your review. I'm sorry that you are not always able to find the products you need. We receive regular deliveries, so please feel free to enter your email address on the product page to be notified when it is back in stock. If you should have any further questions, please feel free to contact our Customer Care team via this link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 9 months ago

“Trop de problemes de stock. On est oblige de recourir a d’autres fornisseurs. Exemple BIOVANCIA SANTE. DOMMAGE!!!!”

Helpful Report

Posted 9 months ago

Bonjour, Merci pour vos commentaires. Je suis désolé que vous n'ayez pas trouvé certains produits. Nous recevons des livraisons régulières, alors n'hésitez pas à entrer votre adresse e-mail sur la page du produit pour être averti lorsque le produit sera de nouveau en stock. Bien cordialement, Life Extension Europe Team

Posted 9 months ago

“had to place the items twice into the basket, it kept losing the items and resetting the basket to zero product, - in the process of this I have lost access to my previous points and could not redeem 5 points that the system thought I redeemed already. By the way, this is not the first time this has happened ... fix the bugs please”

Helpful Report

Posted 9 months ago

Hi, Thank you for your review. I'm sorry for the problems you have experienced with this order. I see that your bonus points have been updated so they will all be available to use against your next order. If you should have any further questions, please feel free to contact our Customer Care team via this link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 9 months ago

“It seems that LEF has ended the possibility of delivery at a pickup point. That would end a longstanding relationship....”

Helpful Report

Posted 9 months ago

Hi, Thank you for your review. Unfortunately we have been unable to offer delivery at a pickup point for some time, but for deliveries to the Netherlands you can choose between DHL and UPS. If you should have any further questions, please feel free to contact our Customer Care team via this link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 9 months ago

Life Extension Europe is rated 4.6 based on 10,811 reviews