Life Extension Europe Reviews

Name: Life Extension Europe
Address: Sundkrogsgade 19, 2. sal, Copenhagen, Capital Region of Denmark
Rating: 4.55

4.6 Rating 17,879 Reviews

91 %

of reviewers recommend Life Extension Europe

About Life Extension Europe:

At Life Extension Europe, we believe our customers can make a difference in their health and habits. We act every day with this in mind, wishing to empower as many people as possible in Europe to make choices for a healthier life. We offer more than 500 supplements & vitamins and cover 24 health categories that suit even the most specific health goal or challenge.

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Life Extension Europe 5 star review on 24th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“I think £15 postage is very expensive, I am in the UK and you are posting from the UK. I normally use another company who don't charge postage but I wanted this specific product.”

Helpful Report

Posted 10 months ago

Hi Thank you for your review. Our warehouse is based in The Netherlands and unfortunately that is the only delivery option we offer to Northern Ireland. Should you have any further questions, comments and/or feedback please don’t hesitate to reach out to us via the following link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 10 months ago

“Delivery service was terrible - i had to wait 7 days for the delivery, on top of that - the magnesium that is chulabule was smelted... Who can imagine sending something across Europe for 7 days during a heatwave would melt the incredients ?! Othewise - its a quality brand, and i am relativly happy with the otherwise expensive staff.”

Helpful Report

Posted 10 months ago

Hi Thank you for your review. I am sorry that you waited longer then expected to receive your order. However two of these days had been the weekend. Deliver time is always counted in working days as stated on our website. If there is a problem with a received product you are welcome to contact our customer care team. Should you have any further questions, comments and/or feedback please don’t hesitate to reach out to us via the following link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 10 months ago

“POOR!”

Helpful Report

Posted 10 months ago

Hi Thank you for your review. We always try to offer the best service possible and you are welcome to contact our customer service team if needed. Should you have any further questions, comments and/or feedback please don’t hesitate to reach out to us via the following link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 10 months ago

“Hallo, ich möchte Folgendes ergänzen - daher nun zwei Sterne - die Produkte sind hervorragend. Allerdings sind die Umverpackungen unverhältnismäßig groß - teilweise ist nur ein Drittel gefüllt. Warum? Hier sollte von Seiten des Management die Verpackungsgröße überdacht werden - den Umwelt Ansprüchen Genüge getan werden - es ist einfach unnützer Plastik Müll - die eingesparten Material Kosten könnten den Preis positiv beeinflussen. Vielen Dank, Ines Dettke”

Helpful Report

Posted 10 months ago

Hallo Vielen Dank für Ihre Bewertung. Wir können verstehen, warum man annehmen könnte, dass die Menge der Pillen in der Flasche die Größe des Produktbehälters bestimmt; das ist jedoch ein Irrtum. Tatsächlich wird die Größe der Flasche in erster Linie von der Größe des Etiketts bestimmt, nicht von der Größe der Kapseln oder der Anzahl der Kapseln. Aufgrund spezifischer Bundesvorschriften ist neben den Anforderungen an die Informationsetiketten, wie z. B. Angaben zu Nahrungsergänzungsmitteln, Vorsichtshinweisen, Warnungen, Anweisungen usw., eine bestimmte Schriftgröße auf den Produktetiketten erforderlich. Da wir die Etikettenschrift nicht weiter verkleinern können, bestimmt die Etikettengröße die Flaschengröße. Obwohl dies dazu führen kann, dass Flaschen größer als nötig erscheinen, ist es erforderlich, um den aktuellen CFR (Code of Federal Regulations) einzuhalten. Wir müssen im Rahmen der Bundesetikettenvorschriften arbeiten. Dennoch ist unser Produktentwicklungsteam bestrebt, nach dem Verpacken unserer Produkte so wenig Platz wie möglich übrig zu lassen, da dies wirtschaftlicher ist, weniger Schäden am Produkt verursacht und auch umweltfreundlicher ist. Und schließlich könnte es Sie interessieren, dass die Flaschen unserer Produkte recycelt werden können. Wenn Sie auf den Boden des Behälters schauen, sehen Sie das Recyclingsymbol und die Nummer, die für die Sortierung von Wertstoffen verwendet wird. Unsere Flaschen bestehen aus recycelbarem Material, das sicher und umweltfreundlich ist. Mit vielen Grüßen Life Extension Europe Hi Thank you for your review. We can understand why one would think that the amount of pills in the bottle drives the size of the product container; however, it is a misconception. In actuality, the bottle's size is primarily driven by the label size, not capsule size, or the number of capsules. Due to specific federal regulations, in addition to informational label requirements, such as supplement facts, cautions, warnings, directions, etc., a particular font size is required on product labels. Since we cannot decrease the label font any further, the label size determines the bottle size. Although this can result in bottles that appear bigger than necessary, it is required to comply with the current CFR (Code of Federal Regulations). We must work within the federal label requirements. Nevertheless, our product development team aims to have as little space left over as possible after packaging our products because it is more economical, causes less damage to the product, and is also more environmentally responsible. Lastly, you may be interested to know that the bottles of our products can be recycled. If you look at the bottom of the container, you will see the recycling symbol and the number used for sorting recyclables. Our bottles are made of recyclable material that is safe and environmentally friendly. Kind regards Life Extension Europe

Posted 10 months ago

“ik was de ganse dag thuis en niemand gezien dus geen pakje,wel een mail die mijh verplichte om 10 km te rijden om mijn pakje in mijn bezit te krijgen dit is geen eenmalige feit,dit kan dus niet de bedoeling zijn .gino roose”

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Posted 11 months ago

Hoi Bedankt voor uw beoordeling. Het spijt ons van uw ervaring met Ups. Helaas kiezen ze er soms voor om rechtstreeks op afhaallocaties te leveren. Als u ons klantenserviceteam hiervan op de hoogte stelt, kunnen zij vragen om het pakket op te halen en op uw adres af te leveren en een klacht naar de vervoerder sturen. Mocht u nog vragen, opmerkingen en/of feedback hebben, aarzel dan niet om contact met ons op te nemen via de volgende link: https://www.lifeextensioneurope.com/contact Met vriendelijke groet, Life Extension Europe-team Hi Thank you for your review. We are sorry about your experience with Ups. Unfortunately they do at times chose to deliver directly to pick-up locations. However, if you let our customer Care team know, they can ask for the parcel to be picked up and delivered to your address as well as send a complaint to the carrier. Should you have any further questions, comments and/or feedback please don’t hesitate to reach out to us via the following link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 10 months ago

“the boxes are 90% empty”

Helpful Report

Posted 11 months ago

Hi Thank you for your review. Since we sell various items and amounts it is difficult to have boxes fitting every order. However, we do aim to pack every order, so it has the best chance of arriving in one piece. Should you have any further questions, comments and/or feedback please don’t hesitate to reach out to us via the following link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 10 months ago

“WHEN IT TIED TO FIN THE SPACE TO PUT MY 10% CODE IN, THE CONTENTS IN MY SHOPPING CART DISAPPEARED, AND SO I HAD IT ALL OVER AGAIN! SO I GAVE THE PROCESS 2 STARS, WHEREAS I USUALLY GIVE IT A TEN”

Helpful Report

Posted 11 months ago

Hi, Thank you for your honest review. Hopefully this was just a one- time glitch. If you should have any further comments or questions, please feel free to contact our Customer Care team via this link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 11 months ago

“I was forced into PayPal and hve the feeling that it made me pay double.....”

Helpful Report

Posted 11 months ago

Hi, Thank you for your review. You should be able to choose your preferred payment before you submit your order. If you then get in to Paypal and wanted to pay in another way, you can click "Cancel and return to Life Extension Europe B.V." and then click "Pay with a different payment method". I double checked you payment and saw that 1 payment was completed. If you should have any further comments or questions, please feel free to contact our Customer Care team via this link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 11 months ago

“Prices are much too high”

Helpful Report

Posted 11 months ago

Hi Thank you for your review. We always try to offer the highest quality products at competitive prices, but it is not always possible for us to control or influence the prices of the raw materials that are being used. Should you have any further questions, comments and/or feedback please don’t hesitate to reach out to us via the following link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 11 months ago

“As a member not a lot of promotions as before,.... Sorry”

Helpful Report

Posted 11 months ago

Hi Thank you for your review. We are hoping to introduce a new loyalty program in the future to ensure loyal customers benefits. Unfortunately we don't have launch date yet. Should you have any further questions, comments and/or feedback please don’t hesitate to reach out to us via the following link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 11 months ago

“Doesnt take code for first order and I cant pay. I have to do it proces 6 time :(”

Helpful Report

Posted 11 months ago

Hi Thank you for your review. We are glad you managed to place an order, Please know that our Customer Care team is always happy to help, should an issue occur. Unfortunately the system isn't able to reactivate a discount code once it's been used, even though the order has been cancelled. We have issued a refund for the missing discount to your account. Should you have any further questions, comments and/or feedback please don’t hesitate to reach out to us via the following link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 11 months ago

“I subscribed to mailing list for 15% discount. The discount code did not come”

Helpful Report

Posted 11 months ago

Hi Thank you for your review. The welcome gift for subscribing to our newsletter is only valid for your first order and I see that you used the discount coed for your first order in March. Therefore the code is not valid for the orders you placed since. Should you have any further questions, comments and/or feedback please don’t hesitate to reach out to us via the following link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 11 months ago

“I tried a way of payment , aber did not succeed. And after that, I couldnt change the payment method. No way out. Only after some hours of waiting, I could order again.”

Helpful Report

Posted 11 months ago

Hi Thank you for your review. We are sorry about your experience with our website. When an order isn't paid, it will automatically be cancelled in the system and you can repeat the order and proceed to the chosen payment method. If you experience any issue, please always reach out to our Customer Care Team during opening hours for immediate assistance. Should you have any further questions, comments and/or feedback please don’t hesitate to reach out to us via the following link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 11 months ago

“The new customer discount was wiped out by delivery charge”

Helpful Report

Posted 11 months ago

Hi Thank you for your review. Please be aware that standard shipping for orders above 69€/£ is free. Should you have any further questions, comments and/or feedback please don’t hesitate to reach out to us via the following link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 11 months ago

“The discount codes never work. Why bother sending them?”

Helpful Report

Posted 1 year ago

Hi Thank you for your review. Please contact us directly if you are having an issue with a discount code so we can offer our immediate assistance. Please let us know the discount code that didn't work and we will investigate. Should you have any further questions, comments and/or feedback please don’t hesitate to reach out to us via the following link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 1 year ago

“I am sorry to see that you do not carry many of the products that i regularly purchase from Life Exrension in the USA.”

Helpful Report

Posted 1 year ago

Hi Thank you for your review. In order for us to adhere to European regulations and restriction a number of items are not available at our site. We are in the process of developing our own brand to fill the gap with items that are in line with the European regulations. Should you have any further questions, comments and/or feedback please don’t hesitate to reach out to us via the following link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 1 year ago

“Why is it not possible to enter one's date of birth by hand? It takes for ever and a day to click on every month!”

Helpful Report

Posted 1 year ago

Hi Thank you for your review. When entering you birthday you can click on the year and enter the year manually. Afterwards you need to click on the arrows to get to the correct month. If you experience any further issues, just let us know, we will gladly enter the correct date to your account. Should you have any further questions, comments and/or feedback please don’t hesitate to reach out to us via the following link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 1 year ago

“Even though I have purchased items from you over a very long period, I have found the process to be most time consuming with this order. My details were required to be inputted repeatedly . The process too 30 minutes. This has never been the case in the past. Kind regards. Lucy Kelly ( Normally you are a five star, but not today )”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review. If you should have any further comments or questions, please feel free to contact our Customer Care team via this link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 1 year ago

“expensive shipping”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review. Please note that standard shipping to the UK is free on orders above 69GBP, or if you are a Premier member, you will benefit from free shipping with no minimum order value. For more information about the Premier subscription, please see here: https://www.lifeextensioneurope.co.uk/premier If you should have any further comments or questions, please feel free to contact our Customer Care team via this link: https://www.lifeextensioneurope.com/contact Kind regards, Life Extension Europe team

Posted 1 year ago

“Bestellung etwas uimständlich > musste 2 x beginnen.”

Helpful Report

Posted 1 year ago

Hallo, Vielen Dank für Ihre Bewertung. Sollten Sie weitere Kommentare oder Fragen haben, wenden Sie sich bitte über diesen Link: https://www.lifeextensioneurope.com/contact Mit freundlichen Grüßen, Life Extension Europe Team

Posted 1 year ago

Life Extension Europe is rated 4.6 based on 17,879 reviews