LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,206 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,206 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great and wonderful company. Their products are very good and of good quality. The price is affordable.”

Helpful Report

Posted 5 years ago

“Customer Service really Very nice , Ordered the light up shoes for the kid and the shoes don't even light up. I get that things happen but no one attends to the issue to have it fixed. They will ignore you.”

Helpful Report

Posted 5 years ago

“Great and excellent company. Their price is affordable and the products are of good quality”

Helpful Report

Posted 5 years ago

“really this is the best. The quality it offers in its products is good, however it has presented delays in the delivery of the product with respect to the shipments, so I have certain doubts as to whether they have faster delivery.”

Helpful Report

Posted 5 years ago

“This is very good company.. I like too many companies but it is the best..it helps me so much.. It is very trusted company.everyone can buy anything in this company...so,thanks the company for everything...i love this company”

Helpful Report

Posted 5 years ago

“I like this site.”

Helpful Report

Posted 5 years ago

“Wow. It is so amazing. I am really so surprised. Because they provide me best service. Their products quality are so good. Thank you so much for this service.......”

Helpful Report

Posted 5 years ago

“This is really and amazing its provides the best services”

Helpful Report

Posted 5 years ago

“The LightInTheBox is one of the best shopping site.Their service is too good and treatable.LightInTheBox product collection is good and high quality.Their Trams and conditions is very effective. I'd 100% recommend them to any one doing online shopping, you wont regret it.So Every one Enjoy shopping from LightInTheBox”....Thanks..”

Helpful Report

Posted 5 years ago

“Great CX requires a customer-centric mindset... and a lot of careful work. This guide is your introduction to the basics: why CX is important, how to improve it through customer feedback and surveys, plus tips from 100+ CX experts and a report with plenty of CX trends and stats—so you have everything you need to start delivering an exceptional experience for your customers. Customer experience, also known as CX, is your customers’ holistic perception of their experience with your business or brand. CX is the result of every interaction a customer has with your business, from navigating the website to talking to customer service and receiving the product/service they bought from you. Everything you do impacts your customers’ perception and their decision to keep coming back or not—so a great customer experience is your key to success.”

Helpful Report

Posted 5 years ago

“Whoa, what a great and wonderful company. A with affordable price with good quality. Their customer are very listening and treat you with respect.”

Helpful Report

Posted 5 years ago

“Wow! Its very nice. This is one of those companies we all laugh about. You order what seems to be exactly what you're looking for, only to receive something that has no resemblance to the item you ordered.”

Helpful Report

Posted 5 years ago

“Really this is the best”

Helpful Report

Posted 5 years ago

“After looking for so long someone recommended me to this site and it has been amazing. Shopping online is now very easy and fast. The customer service is great , deliveries are done at affordable rates. i really like this site”

Helpful Report

Posted 5 years ago

“I am so happy using this site,it has made life really easy for me. The most exciting part is that they respond fast and their services will satisfy you. I really appreciate the way they treat and respond to Thier coustomers, their prices are very affordable. Try them today.”

Helpful Report

Posted 5 years ago

“I have been very happy shopping online with this company for sometime now. They have good customer relationship online and their delivery system is also very superb. this is the only company you will always deal with without any hindrances because you are safe. I definitely recommend this wonderful company to everyone.”

Helpful Report

Posted 5 years ago

“So recently a friend of mine introduced me in Lightin The box and l can't get enough of products . Your electronics were superb which l have to my mother-in -law and she loved it .5stars from me for making my relationship with my in-law working.🤩🤩”

Helpful Report

Posted 5 years ago

“It was really fun shopping with lightinthebox. I happened to purchase an electronic back then about 2months ago which was delivered to me at the appropriate time, I also purchased 2days ago and the same thing happened So I would highly recommend this to anyone to enjoy a very light shopping as the name implies.”

Helpful Report

Posted 5 years ago

“this is the only online platform in which I rely on buying clothes..its effective it takes order and delivers on time with the same quality you just saw while ordering unlike other online platform I truly love it..”

Helpful Report

Posted 5 years ago

“An amazing service offer by LightInTheBox. I give a 5 star rating basically because of there delivery system which was awesome, well on time and i didn't have to go through any trouble!!! I will recommend LightInTheBox to anyone who takes delivery of product a top requirement to buy product. LightInTheBox deserves a 5 star rating!!!”

Helpful Report

Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,206 reviews