LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“Very Good Service,good selection and delivered on time.Thank You”

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Posted 5 years ago

“Waited over time for product. Failed delivery as the royal mail say it has a wrong address, which Doesn’t correspond to the one I gave lightinthebox. The return address the Royal Mail has given me is return to sender is an unknown address in London. I worked 4 hours to pay for my product and I know it won’t be refunded. I can only put down to experience. My parents did warn me the layout of the site denotes another rip off Chinese website. Avoid…,Avoid. Nothing in this world is cheap. I will only Buy from UK going forward.”

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Posted 5 years ago

“Having only worn the item once, it has already started to come apart in the vital area of the padded seat. I have had a prompt response from Lightinthebox who are dealing with my item.”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I know it might be not easy for you to return the order. But I do really want to help you. So I had conducted new Ticket ID =24159674 in our ticket center and provide new solutions for your consideration. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know if you would like to take one of the solutions. Thank you for your cooperation.

Posted 5 years ago

“Very Happy with items which arrived with a discount voucher for next purchase. The voucher didn’t work. Contacted them - no reply!”

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Posted 5 years ago

“Excellent service. Every teeshirt I bought are perfect and the fitting is good”

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Posted 5 years ago

“SHORT REVIEW! FOUND WHAT I WANTED ON LINE, ORDERED IT, DELIVERY ON TIME, EXACTLY WHAT I WANTED. SATISIFIED CUSTOMER..”

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Posted 5 years ago

“Very good purchasing.Items are perfect as shown in the picture.Nice quality.Highly recommend.”

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Posted 5 years ago

“I am a new customer and came across LightInTheBox while looking for plus size clothing with a difference. My 1st choice, the brightly printed dress has gone down a storm. The fit is perfect, 5xl (22) not too loose or too tight, people were getting their cameras out and compliments from my children!! I paid for 4to6 days delivery which came in on time”

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Posted 5 years ago

“Delighted with my top, thank you. Estelle”

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Posted 5 years ago

“I was very impressed with the service and how quick I received my items. However one of the tops I ordered was of very poor quality but your customer service team was quick to reply and act . I got 40% of the product value back which I find is not enough with the quality of the top. But overall happy enough with lightin the box”

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Posted 5 years ago

“Shocking. No standards. Terrible product and response to request return couldn’t be any more third works, and fact from the real world. Do not us. Just don’t. Take your money, provide shocking products from China and do not offer refunds. Never, ever again. Stick with British.”

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Posted 5 years ago

“Costs more to return goods and don’t like giving refunds”

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Posted 5 years ago

“Best experience shoping.Love the company.”

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Posted 5 years ago