LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,285 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“If I could leave no stars I would! Do not order from this company! It’s a big Scam! The material is cheap, dimensions and sizes are off and they refuse to give you a full refund! They only offer you a 30% refund and you pay for the shipping back to China when they sent the wrong item! They send me a bogus return label and tell you it would cost you more to ship the item yourself! Even when it’s the wrong merchandise, they will not send you a return label or give you a refund!”

LightInTheBox 1 star review on 6th August 2021

Helpful Report

Posted 4 years ago

“Complete rubbish. Delivery many days beyond the specified working days. No confirmation of delivery timings. Wrong item, a cheaper version that was not shown on the website, was delivered but original charge made to my credit card. No response to customer review of the order made in my account on the website and the up-loaded photo of the incorrect item that was delivered. Will never use again.”

Helpful Report

Posted 4 years ago

“DO NOT BUY ANYTHING FROM THE COMPANY. Absolutely horrible business practices. The dress I received is garbage. Trying to return it is a nightmare. I ordered a size 6, plain and simple. They said it was a custom order and won’t take it back. I never sent my measurements. They lure you in with an easy return policy, then will not allow you to return it. The dress itself is horribly made and looks nothing like the photo.”

Helpful Report

Posted 4 years ago

“They won’t reply to me so I can return a bad quality dress!”

Helpful Report

Posted 4 years ago

“If you where thinking of buying from this company think again, they are an absolute disgrace, selling products that are not fit for purpose. There is virtually no chance of being reimbursed. One star is one to many.”

Helpful Report

Posted 4 years ago

“If you want to return anything just know this is what you have to look forward to... "Thanks for shopping with us. We are so sorry to hear that the items you received do not fit. In this case we will need some photos for our supplier to further the investigation. For all the products you would like to return, kindly provide us with the below 4 kinds of photos to look into this matter and we will provide a solution for you accordingly. a) An overall photo of the items you received; b) A photo of the size labels/size tags on the items; c) A photo of the barcodes on the packages; d) Photo of the measurements (Bust, Clothing length); For d), please provide us with measurements and a picture using a tape measure to confirm bust and clothing length measurements for the received products. Please ensure the tape measurement is readable so we can confirm details. Really? I have never been asked to do something like this just to return an item. Everything I received didn't fit in some part of the garment. Arm holes were gigantic but the sleeve was too tight. Fabric was heavy, didn't breath well or was extremely flimsy. I purchased 6 tops and 1 dress, spent $167 and can't wear a single garment.”

Helpful Report

Posted 4 years ago

“Sizes are small by European standards you are not warned when ordering. returns to China for cycling shirts are monstrously expensive Light in Box suggest you give the gear away if it doesn’t fit!! Beware!!”

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Posted 4 years ago

“Excellent items,great quality and pricing.”

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Posted 4 years ago

“The item I received developed a problem on the seat pad but after contacting Lightinthebox they have promptly and satisfactory dealt with the issue.”

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Posted 4 years ago

“They will not let me return shoes that do not fit, they suggest I give them to a friend !!! Totally unworn & in packaging. Impossible to get a reply to e mails, impossible to contact customer service…. Scammers Im afraid…”

Helpful Report

Posted 4 years ago

“Always fast delivery. I like this website/app. My kids love clothes from it. Nothing to complain about. Always 100% professional people.”

Helpful Report

Posted 4 years ago

“I bought 2 wall murals ( very apprehensive!) very easy to paste as long as you follow instructions. I am honestly over the moon, so’s the wife!! Quite unique!”

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Posted 4 years ago

“Very Good Service,good selection and delivered on time.Thank You”

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Posted 4 years ago

“Waited over time for product. Failed delivery as the royal mail say it has a wrong address, which Doesn’t correspond to the one I gave lightinthebox. The return address the Royal Mail has given me is return to sender is an unknown address in London. I worked 4 hours to pay for my product and I know it won’t be refunded. I can only put down to experience. My parents did warn me the layout of the site denotes another rip off Chinese website. Avoid…,Avoid. Nothing in this world is cheap. I will only Buy from UK going forward.”

Helpful Report

Posted 4 years ago

“Having only worn the item once, it has already started to come apart in the vital area of the padded seat. I have had a prompt response from Lightinthebox who are dealing with my item.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I know it might be not easy for you to return the order. But I do really want to help you. So I had conducted new Ticket ID =24159674 in our ticket center and provide new solutions for your consideration. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know if you would like to take one of the solutions. Thank you for your cooperation.

Posted 4 years ago

“Very Happy with items which arrived with a discount voucher for next purchase. The voucher didn’t work. Contacted them - no reply!”

Helpful Report

Posted 4 years ago

“Excellent service. Every teeshirt I bought are perfect and the fitting is good”

Helpful Report

Posted 4 years ago

“SHORT REVIEW! FOUND WHAT I WANTED ON LINE, ORDERED IT, DELIVERY ON TIME, EXACTLY WHAT I WANTED. SATISIFIED CUSTOMER..”

Helpful Report

Posted 4 years ago

“Very good purchasing.Items are perfect as shown in the picture.Nice quality.Highly recommend.”

Helpful Report

Posted 4 years ago

“I am a new customer and came across LightInTheBox while looking for plus size clothing with a difference. My 1st choice, the brightly printed dress has gone down a storm. The fit is perfect, 5xl (22) not too loose or too tight, people were getting their cameras out and compliments from my children!! I paid for 4to6 days delivery which came in on time”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,285 reviews