LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,285 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“this company is one of the best companies I have ever found. Their customer service is next level good, very fast delivery speed. recommended to all others.”

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Posted 4 years ago

“i have a good shopping experience of this company. They delivered the item very fast. its quality is very god at reasonable price.”

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Posted 4 years ago

“The best website ever, fast delivery and excellent service, dealing with customers is very good, Highly Recommended, I am grateful to these people for this wonderful experience, continue the great effort.”

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Posted 4 years ago

“This is of great importance there working system and there support that give areal and reliable answer and there working smothly sonhave agood with light in the box”

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Posted 4 years ago

“It's a good online shopping with fast delivery, great customer service and pocket friendly prices”

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Posted 4 years ago

“I love then,their support us attentious,the price,and timing are great, the quality too”

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Posted 4 years ago

“this site is legendry site i used many time and i really enjoyed i reccomended for all peaple”

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Posted 4 years ago

“Great Service this company .The product quality is also good and the delivery time is fast. I will continue to purchase from them. Thanks”

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Posted 4 years ago

“Great cheap and easy working too,their service is on time and satisfactory,thanks for your help.”

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Posted 4 years ago

“This is very best online shopping site there delivery time is so quick its very good and awesome site recommended to all of you”

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Posted 4 years ago

“My shopping experience with Light in The Box was absolutely pleasing. No delays, best products as shown, and reliable support system.”

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Posted 4 years ago

“This is very important and amazing things because this hopefully and sccfully ovn work”

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Posted 4 years ago

“Light in The Box has helped me to get the goods that I want! Really nice customer service!”

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Posted 4 years ago

“Light in The Box has helped me to get the goods that I want! Really nice customer service!”

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Posted 4 years ago

“Light in The Box has helped me to get the goods that I want! Really nice customer service!Thanks”

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Posted 4 years ago

“My order has now been on the way for two months and I have nothing heard from light in a box though i have tried to contact them.. So I would definately not reccommend anyone to buy from them..”

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Posted 4 years ago

“Don’t use this company night mare arrived damaged was all most impossible to return the item when the item was finally returned they don’t want to give me a refund and for me off with some sort of credit note avoid avoid avoid avoid avoid”

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Posted 4 years ago

“PLEASE PLEASE do not use this Company!!!! It is impossible to return items. I have now been trying for 3 weeks to return my items, with no success. The communication from the company is ridiculous. You are asked to return items to China and therefore are offered a maximum of 20 per cent refund. Please save your money and shop elsewhere.!!!!!!!!!”

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Posted 4 years ago

“The slowest delivery ever in the world 🌎. 2 weeks. never again.”

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Posted 4 years ago

“I feel the same way as all the other customers who gave this company 1 star. If I could give it none, it would be a deserving rating. No Customer Service : There is no real customer service. They have no email contact address. The resolve & close ticket issues without explanation. (Hence why I labeled that they get back to me in under an hour. Not because they have a great customer service team, but that they just close it to avoid dealing with it, I guess. After one email, their supervisor Selena just ignored my tickets. They are dishonest: They cheat customs!! I'd upload a picture but my personal details are on the shipping label. Let's just say that they don't list all the items which a clear violation of any custom laws. So not only do they sell lies, cheap & poorly made products & overprice the items, but they also weasel their way around the truth maybe so they can save some money. Quality of products is so poor: There products are cheaply made knock offs of the images they use on their site to advertise. I've attached a few photos of how see through the clothes are. And the fabric is trash!!!! Their Courier Vnlin: If I had enough time, I can go on & on about the courier, Vnlin who they use for international shipping, who are just as incompetent, if not more, as Lightinthebox. Summary: I am strongly warning everyone to stay away from shopping with this website and please please please spread the word to everyone you know. I am bracing myself now because I have items I am returning.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,285 reviews