LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Happy with items which arrived with a discount voucher for next purchase. The voucher didn’t work. Contacted them - no reply!”

Helpful Report

Posted 4 years ago

“Excellent service. Every teeshirt I bought are perfect and the fitting is good”

Helpful Report

Posted 4 years ago

“SHORT REVIEW! FOUND WHAT I WANTED ON LINE, ORDERED IT, DELIVERY ON TIME, EXACTLY WHAT I WANTED. SATISIFIED CUSTOMER..”

Helpful Report

Posted 4 years ago

“Very good purchasing.Items are perfect as shown in the picture.Nice quality.Highly recommend.”

Helpful Report

Posted 4 years ago

“I am a new customer and came across LightInTheBox while looking for plus size clothing with a difference. My 1st choice, the brightly printed dress has gone down a storm. The fit is perfect, 5xl (22) not too loose or too tight, people were getting their cameras out and compliments from my children!! I paid for 4to6 days delivery which came in on time”

Helpful Report

Posted 4 years ago

“Delighted with my top, thank you. Estelle”

Helpful Report

Posted 4 years ago

“I was very impressed with the service and how quick I received my items. However one of the tops I ordered was of very poor quality but your customer service team was quick to reply and act . I got 40% of the product value back which I find is not enough with the quality of the top. But overall happy enough with lightin the box”

Helpful Report

Posted 4 years ago

“Shocking. No standards. Terrible product and response to request return couldn’t be any more third works, and fact from the real world. Do not us. Just don’t. Take your money, provide shocking products from China and do not offer refunds. Never, ever again. Stick with British.”

Helpful Report

Posted 4 years ago

“Costs more to return goods and don’t like giving refunds”

Helpful Report

Posted 4 years ago

“Best experience shoping.Love the company.”

Helpful Report

Posted 4 years ago