Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

“Great little jacket for my daughter's wedding. Exact colour I needed to match my bag and hat. I couldn't find anything in the UK that was the right colour. May have to narrow the sleeves and move the popper but very pleased.”

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Posted 4 years ago

“I ordered these fabulously vibrant t shirts for my grandchildren. The designs are fascinating, the colours are amazing and the fabric has a lovely feel, nice against young skin. Will probably order more designs at another time. Have not given to the recipients yet as they are going in their Christmas stockings.”

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Posted 4 years ago

“cycle trousers I purchased are lovely really warm and toasty really good quality”

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Posted 4 years ago

“Excellent after sale service”

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Posted 4 years ago

“I have ordered many items recently and everything is very well made and arrives in good condition. The website is easy to use and there is a great range of products available.”

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Posted 4 years ago

“On the 21st of November I placed an order for some Christmas lights processing time was 3-5 days and also delivery was 4-7 days this makes it up to 12 working days it’s now the 7th of December and still no sign. I emailed customer service saying that my items were dispatched on the 2nd of December and my tracking number was not working. I honestly don’t know if these items will Actually arrive before this Christmas not happy at all. Don’t know when they will Arrive in the U.K. or anything. This is my tracking number GV571319065GB”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I will follow up your case. First of all, we would like to apologize that your order was slightly delayed before shipment, due to the unexpected high demand of the products. Your package is currently on the way to UK. The promised shipping time is 4-7 business days, which is equals to 6-10 calendar days. So normally you shall receive the package by 2020-12-12, which is 10th days of shipping. To reduce your concern, I had conducted new Ticket ID =22131047 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“I was concerned as my tracking number was not recognised and I couldn’t trace the items purchased. I emailed the customer service team who went out of their way to trace my goods. Although the items took a little longer then expected the customer service team were polite and thorough and traced the parcel. I purchased 5 children’s t-shirts / sweatshirts and I am very happy with every one. Good quality and unique design. I will definitely buy from this company again. Thank you”

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Posted 4 years ago

“I am a person who does a lot of online shopping these days and My package arrived right on time,this is my first time ordering from your site and was worried about not getting my orders on time because of covid pandemic,this time it didnt happen thanks to lightinthebox,please keep up the good service and i will be able to do business with you in the future as well,cheers!!”

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Posted 4 years ago

“Great site for shopping. It is a very nice and secure site for online shopping. I have ordered many items from this site. It's providing a good service. Today I ordered a mini bag from this site.”

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Posted 4 years ago

“Really it's Excellent service. Quick service. great prices. I have purchased a few items from LightInTheBox and once they arrived the quality of them was fantastic. Everyone must come to see this site and check it.”

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Posted 4 years ago

“Good experience with lightinthebox.com this is a good shopping website I bought some t shirt from this website quality is good clothes quality is very good I will visit this website next time again”

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Posted 4 years ago

“Absolutely fantastic company to deal with, I made an error on my order and they couldn't do enough to help me resolve the issue and because they have such a good customer service level they even contributed to the cost of me replacing the items I had ordered incorrectly because I was rushing when I ordered them, I would have no hesitation whatsoever in recommending them and will definitely be dealing with them more often, I used their online messaging service and got good and honest advice and answers,”

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Posted 4 years ago

“Thanks for your shopping”

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Posted 4 years ago

“first im very thanksful for lightinthebox .i recieved my item before i expected days.delivered me very quaickly.and my item packed safely.im very happe about my order.i will order again.im highly satisfied with this service.i recommend this for others.”

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Posted 4 years ago

“Good quality product, really easy to order.delivery updates on timely.i would definitely recommend friends and order again...”

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Posted 4 years ago

“Really it's a very nice company. Its terms and condition are so friendly. Everyone can join this site and get your best experience with shopping and work. Thanks, everyone just This site is very trustable.”

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Posted 4 years ago

“Thanks for your shopping... I feel very easy to shop in this... LightlnTheBox is very helpful and great to buy product... So don't miss it guys...”

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Posted 4 years ago

“Wow, such a wonderful website with wonderful constumer support. Provides quality products and price are too excellent. The shipping was done too quick and communicating with the staff was good. Provides full costumer support. I wish i had found this website before. I recommend you to get product from this website and become regular costumer. I had pretty good experiences and i am totally satisfied by their products and services.”

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Posted 4 years ago

“Absolutely fantastic company to deal with, I made an error on my order and they couldn't do enough to help me resolve the issue and because they have such a good customer service level they even contributed to the cost of me replacing the items I had ordered incorrectly because I was rushing when I ordered them, I would have no hesitation whatsoever in recommending them and will definitely be dealing with them more often, I used their online messaging service and got good and honest advice and answers,”

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Posted 4 years ago

“Very Trusted site . Good experience . So many products for buying. Most important thik they give us real products not fake products. I used this site more than 7 time and I love this site . New user don't worry about anything you order you products . This is a trusted site 👍”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox Reviews