LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,288 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,288 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and easy to use”

Helpful Report

Posted 5 years ago

“Very good service”

Helpful Report

Posted 5 years ago

“Very nice fit. Smart leisure wear.”

Helpful Report

Posted 5 years ago

“Very impressed with the 2 pairs of shoes.It fits well and very comfortable.”

Helpful Report

Posted 5 years ago

“Good quality, better than expected, answers emails promptly”

Helpful Report

Posted 5 years ago

“A really quick turn-around from placing order to delivery.”

Helpful Report

Posted 5 years ago

“Product was excellent and delivered more quickly than expected. Tracking was useful and easy to use. App works just as expected.”

LightInTheBox 5 star review on 29th December 2020

Helpful Report

Posted 5 years ago

“Everything I have bought from lightin the box has been brilliant and came earlier than I had expected”

Helpful Report

Posted 5 years ago

“The product was really great. The dog carrier was well made and comfortable for both of us. I was concerned that being sourced outside the UK would cause problems, but the website charged me in GBP and the goods were tracked until they arrived in the country and were then received a few days later. Better than I had expected.”

Helpful Report

Posted 5 years ago

“Fantastic value for such high quality cycling equipment Faster than expected deliver including tracking assistance 👍”

Helpful Report

Posted 5 years ago

“Purchase for festive purposes ticked all the boxes, and at a very competitive price. Good communications throughout dispatch to delivery process.”

Helpful Report

Posted 5 years ago

“Good website.. communication good and helpful. App is a bit glitchy but would use this site again”

Helpful Report

Posted 5 years ago

“Up to now my experience with LightinTheBox has been very good. Order processing was simple. After sales contact was very good and delivery of ordered goods was fast secure and without problems.”

Helpful Report

Posted 5 years ago

“I am very dissatisfied. I never received my order. Money was taken from my account on 3rd, it is now the 28th. They offered shipping refund for a $70.00 order. 1st and last order”

Helpful Report

Posted 5 years ago

“Thank you to the customer service department. For your quick response”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. We promise to take full responsibility of this problem. I will follow up this case and resolve the problem, in order to meet your satisfaction. Please don't be worried. I had conducted new Ticket ID =22454843 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 5 years ago

“Ordered a few tops. The quality is good . Good designs thanks”

Helpful Report

Posted 5 years ago

“Goods are taking a little longer to be delivered but that’s only due to the Covid, I have never had a problem with anything I have bought here and the quality is very good thanking LightInTheBox”

Helpful Report

Posted 5 years ago

“Thanks for your items which I have received vthey are good at cleaning the keyboard thanks for your help have a happy Christmas and a prosperous new year”

Helpful Report

Posted 5 years ago

“Ihopeyouallhaveanicechristmasfromdesmondjordan”

Helpful Report

Posted 5 years ago

“I got two huddies for my grandchildren they are lovely they arrived on time good company to buy from”

Helpful Report

Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,288 reviews