LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,206 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,206 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“LightInTheBox was the best online shop i made first time in my life, first i just gamble to interested on it nd i found it legit and fast delivery thank you so much, really appreciated your services”

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Posted 4 years ago

“really great service and excellent quality i adive any one to buy from them”

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Posted 4 years ago

“this site is very good and i can recommend this site because these products and service very well.Also these prices are very satisfy to us”

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Posted 4 years ago

“Whoa what a great and wonderful company, it has the best product with good quality and affordable price”

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Posted 4 years ago

“It was great shopping experience to this. I am happy to shop this site. User friendly and also very good product collection. Its very helpful to shop my choices.”

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Posted 4 years ago

“LightInTheBox is an online shopping site . Providing better service they are delivering quality products and keep time efficiency”

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Posted 4 years ago

“Great items for sale and great prices. Bought 3 hoodies so far. Happy with every purchase. Likely to buy a lot more.”

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Posted 4 years ago

“Easy to navigate, use website and order goods. Clothing arrived on time. Good products and excellent graphic printing. Product was a great fit. Would use Lightinthebox again.”

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Posted 4 years ago

“Every think worked well, the case fit perfect.”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I regret to hear that you placed duplicated orders. Firstly, we regret to tell you that you tried to contact us via incorrect way. Our customers can contact our customer service department for help via a "TICKET". However, we did not receive any ticket from you. So we even did not know that you had a problem with your orders. Next time, please submit a Ticket to contact us if you have any question about the order. Please refer to the following link to see how to contact Customer Service via submitting Ticket: http://litb.cc/l/wNoS Furthermore, please be noted once an order was created, an order confirmation letter would be sent to you at "stevedonwalker@gmail.com". You should receive two confirmation emails on Nov 3rd and Nov 4th. But they might go to the spam email folder. We are sorry that you did not notice them. But we do really want to help you resolve this problem. I had conducted new Ticket ID =22305844 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Excellent service. Super, unique products.”

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Posted 4 years ago

“The manager Rebecca from “Light in the box” was very very superb in the handling of my problems and understanding my situation. She also resolved my issues within 24 hours of contacting her, highly recommend “Light in the box” for all your shopping needs. Derek Egan from Ireland Review number:10553052”

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Posted 4 years ago

“I was impressed with the ease of ordering my good. I was thankful that I could order through my google account which saved time setting up new account. The update concerning my good was timely and the estimated time given was good. Overall I am pleased with my experience. Definitely will recommend and also use again..”

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Posted 4 years ago

“Great selection of products”

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Posted 4 years ago

“Fab dress, received lots of compliments.”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am sorry to that you were unsatisfied with the order you received. But I am afraid that you misunderstood us. Actually we had offered you new solutions via Ticket on Nov. 30th. However, we did not receive your reply until now. The ticket was closed by our system since we did not resolve your reply within 10 days. We thought you still wanted to proceed with the first "return for full refund" solution. I had conducted new Ticket ID =22265550 re-follow up your case and provide NEW solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know which solution you prefer to take. Thank you for your cooperation.

Posted 4 years ago

“Was happily surprised with my purchases. I had quick delivery and really good customer service”

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Posted 4 years ago

“Very happy with the two hoodie sweatshirts purchased from LightInTheBox. They arrived in around three weeks as expected, and were of good quality and value.”

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Posted 4 years ago

“Loved the lights and they look lovely in my home and brighten up an otherwise dark corner. Good service and communication and very happy with the price and choice of lights.”

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Posted 4 years ago

“good company, great choice of clothing. Good prices too.”

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Posted 4 years ago

“Both tops look great not sure about material both are gifts so not sure what they will look like.”

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Posted 4 years ago

“I have ordered T shirts in the summer and hoody and I'm delighted with them, I have since ordered 2 more hoody”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,206 reviews