LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,206 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,206 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Highly recommend and easy to put up my sons love them”

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Posted 4 years ago

“First time to use LightInTheBox. Good service and all delivered as expected. They also don’t send you lots and lots of emails which is good.”

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Posted 4 years ago

“Excellent service 1st class. Quality is very good. Will shop again.”

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Posted 4 years ago

“You were absolutely brilliant, thank you very much. Items were what I expected them to be.”

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Posted 4 years ago

“Perfect item Loved it”

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Posted 4 years ago

“Loved the wall tapestry , good quality and looks great in my grandchild’s room. Arrived in time. I would definitely recommend LightinTheBox.”

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Posted 4 years ago

“All of my purchases to date have been good quality, well priced and delivered in good time.I will definitely be buying from LightInTheBox in the future.”

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Posted 4 years ago

“Three weeks ago I ordered two pairs of ballroom shoes I’m surprised how quickly they arrived today.I am very delighted both shoes are nice and very comfortable.”

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Posted 4 years ago

“Tracking says there still waiting for sender to send!! theiving *******s nice of them to email me and say if I change my 1 star review I will get a refund wont refund my money due to no items but all of a sudden will If I tell lies for them and change my 1 star to a 5 other "solutions" offered were a voucher which i must exceed the value of a whole 10 pounds!! I spent over 40 .....didnt get my item so wont get the refund keep the money because if I can stop just one person being robbed and scammed by you its worth it.Ive plastered my social media with your emails poor excuses and bribery although you call this solutions joke.If youve got money to throw away and give to criminals shop away people if like me your hardworking and dont want to see your kids heartbroken go shop at a reputable site.Its a disgrace that they get away with this. P.s Light in the box ive posted my 5 star review...so ill have that refund!! Ill keep everyone up to date when I receive it!!! All those other 5 star reviews get your refund did you shame on you for buying into that!!!!!!! Pah”

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Posted 4 years ago

“It's fantastic. Now a days every product is on your finger tips And you can buy any brand in very good price compare to local store”

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Posted 4 years ago

“It’s just great!!! Trusted and great service for customers. I love this!!”

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Posted 4 years ago

“This good company. I ordered some medicine for my grandma just few days ago. I recive the delivery very quickly and less price. Please use this”

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Posted 4 years ago

“It's fantastic. Now a days every product is on your finger tips And you can buy any brand in very good price compare to local store”

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Posted 4 years ago

“unfortunately the shipping sucks. I placed an order in Tue last week of November and on the 6th of December I finally got a tracking number that is completely useless. All it says is a shipping label was created in New York when I track it . It is now the 20 th of December and it still says the same thing no change after 2 full weeks of the label being created. It says on the app all packages will be shipped 5 to 7 days it does not say that it is going to take 3+ weeks to receive them”

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Posted 4 years ago

“Light inthe box is the best among all online shopping, it's products are good and prices are affordable for people like me . And the most important factor I like about this shopping website is their delivery process is way to fast and legit .guys I recommend to check this shopping website and I guaranteeyou that you guys will be fully satisfied with their products and services...during this pandemic situation everyone looks for online shopping service, so check this service and stay safe..”

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Posted 4 years ago

“Hello thank you Great experience we had on Christmas Very happy with product and service great customer support Great packing and delivery support is good and friendly willing to buy again. wish to buy something future All are feel free to buy from this site. Delivery time is ok. Lets meet agin thanks again for great product and service”

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Posted 4 years ago

“Wow it’s great!!! Great service. It’s prove me that It's trusted. It’s awesome and great. I love this!!!”

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Posted 4 years ago

“It is really a great product. This is what I paid for. The delivery services are also good as take came before my expectation. I would surely suggest this to my friends as well.”

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Posted 4 years ago

“Vjhhjdjeidjdbeh”

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Posted 4 years ago

“Great Work Highly recommended store with a fast and excellent service. I purchased an article and when I had a problem with local customs, LightInTheBox promptly solved my problem without hesitation. I can only recommend this store to all my friends.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,206 reviews