LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,206 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,206 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchase for festive purposes ticked all the boxes, and at a very competitive price. Good communications throughout dispatch to delivery process.”

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Posted 4 years ago

“Good website.. communication good and helpful. App is a bit glitchy but would use this site again”

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Posted 4 years ago

“Up to now my experience with LightinTheBox has been very good. Order processing was simple. After sales contact was very good and delivery of ordered goods was fast secure and without problems.”

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Posted 4 years ago

“I am very dissatisfied. I never received my order. Money was taken from my account on 3rd, it is now the 28th. They offered shipping refund for a $70.00 order. 1st and last order”

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Posted 4 years ago

“Thank you to the customer service department. For your quick response”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. We promise to take full responsibility of this problem. I will follow up this case and resolve the problem, in order to meet your satisfaction. Please don't be worried. I had conducted new Ticket ID =22454843 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“Ordered a few tops. The quality is good . Good designs thanks”

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Posted 4 years ago

“Goods are taking a little longer to be delivered but that’s only due to the Covid, I have never had a problem with anything I have bought here and the quality is very good thanking LightInTheBox”

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Posted 4 years ago

“Thanks for your items which I have received vthey are good at cleaning the keyboard thanks for your help have a happy Christmas and a prosperous new year”

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Posted 4 years ago

“Ihopeyouallhaveanicechristmasfromdesmondjordan”

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Posted 4 years ago

“I got two huddies for my grandchildren they are lovely they arrived on time good company to buy from”

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Posted 4 years ago

“I am so happy with the gorgeous cushion covers I bought. Light in the box website was easy to follow and the goods arrived quickly and in perfect condition”

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Posted 4 years ago

“The recently received polo shirt (4 in total) were to a high degree of satisfaction - The colours are quite deep and striking and the overall sense of product value was very pleasing. ***** Durable material and very good products.”

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Posted 4 years ago

“Pleased with my purchase. Fast delivery”

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Posted 4 years ago

“Took quite awhile to arrive, but was definitely worth the wait. The product I purchased was brilliant. Will definitely order more from LightinTheBox.”

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Posted 4 years ago

“no hassle and items excellent”

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Posted 4 years ago

“Item was as describe and shipping was quick through royalmail tracking considering it was china to uk and the pandemic it only took 12 days from ordering to my door. Good value for price.”

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Posted 4 years ago

“The products are great. The communication is amazing. There was going to be a delay on one of my orders and I was kept informed by e-mail. so nice to be told whats happening. Great site to order from.”

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Posted 4 years ago

“Great quality product,arrived on time,would definitely order of this ste again very happy.”

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Posted 4 years ago

“Good customer service, packaged arrived on time in good condition”

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Posted 4 years ago

“Beautiful coat, well made and warm. Lovely soft material. Beautifully lined”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,206 reviews