LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,291 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,291 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every think worked well, the case fit perfect.”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I regret to hear that you placed duplicated orders. Firstly, we regret to tell you that you tried to contact us via incorrect way. Our customers can contact our customer service department for help via a "TICKET". However, we did not receive any ticket from you. So we even did not know that you had a problem with your orders. Next time, please submit a Ticket to contact us if you have any question about the order. Please refer to the following link to see how to contact Customer Service via submitting Ticket: http://litb.cc/l/wNoS Furthermore, please be noted once an order was created, an order confirmation letter would be sent to you at "stevedonwalker@gmail.com". You should receive two confirmation emails on Nov 3rd and Nov 4th. But they might go to the spam email folder. We are sorry that you did not notice them. But we do really want to help you resolve this problem. I had conducted new Ticket ID =22305844 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“Excellent service. Super, unique products.”

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Posted 5 years ago

“The manager Rebecca from “Light in the box” was very very superb in the handling of my problems and understanding my situation. She also resolved my issues within 24 hours of contacting her, highly recommend “Light in the box” for all your shopping needs. Derek Egan from Ireland Review number:10553052”

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Posted 5 years ago

“I was impressed with the ease of ordering my good. I was thankful that I could order through my google account which saved time setting up new account. The update concerning my good was timely and the estimated time given was good. Overall I am pleased with my experience. Definitely will recommend and also use again..”

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Posted 5 years ago

“Great selection of products”

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Posted 5 years ago

“Fab dress, received lots of compliments.”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I am sorry to that you were unsatisfied with the order you received. But I am afraid that you misunderstood us. Actually we had offered you new solutions via Ticket on Nov. 30th. However, we did not receive your reply until now. The ticket was closed by our system since we did not resolve your reply within 10 days. We thought you still wanted to proceed with the first "return for full refund" solution. I had conducted new Ticket ID =22265550 re-follow up your case and provide NEW solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know which solution you prefer to take. Thank you for your cooperation.

Posted 5 years ago

“Was happily surprised with my purchases. I had quick delivery and really good customer service”

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Posted 5 years ago

“Very happy with the two hoodie sweatshirts purchased from LightInTheBox. They arrived in around three weeks as expected, and were of good quality and value.”

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Posted 5 years ago

“Loved the lights and they look lovely in my home and brighten up an otherwise dark corner. Good service and communication and very happy with the price and choice of lights.”

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Posted 5 years ago

“good company, great choice of clothing. Good prices too.”

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Posted 5 years ago

“Both tops look great not sure about material both are gifts so not sure what they will look like.”

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Posted 5 years ago

“I have ordered T shirts in the summer and hoody and I'm delighted with them, I have since ordered 2 more hoody”

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Posted 5 years ago

“In the beginning , I was skeptical about ordering from this website because of the reviews I saw but I bought twice from the website and I got what I wanted. The customer service was also good and the prices of items are affordable”

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Posted 5 years ago

“A fantastic range to choose fron and the quality of the items when received was superb.”

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Posted 5 years ago

“These are great, ideal for my son. Will be buying more to add on.”

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Posted 5 years ago

“Hello, I was unsatisfied at first with buying 3 curtains which costs 2700 SEK, but customer service could resolve my problem very quickly. I recommend them to every one. they pay attention to each customer. Customer's satisfaction is central for them.”

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Posted 5 years ago

“This is to say I used them to buy 2 phone covers and they were excellent and good quality both of them. I just tried to order another and complicated getting in. I am old and not savvy. I do not remember my password. While ordering I saw to touch PayPal and it all fell into place immediately and my order went through. However when I got the confirmation email it said S10. I want S8 cover. Try as I might and it was only an hour ago I cannot get through to them to alter it before it is sent out. So HELP. Order number 31869960 please contact me or send the cover I need. Hope someone NOT robotic picks this up and deals with it. Thank you.”

Helpful Report

Posted 5 years ago

“I bought 3 curtains from Lightinthebox and after receiving them saw that they are not as expected. I contacted the customerservice and they helped me with fixing the issue. I recommend lightinthebox to other customers.”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I will follow up your case. We've checked and regret to find that you returned the package without our customer service's approval. Based on our policy, if you want to return an order, you need to get the approval and the "Return Instructions" from our customer service firstly. It is because we will clearly tell how to return the order in our "Return Instructions". In our return instructions, we will clearly tell our customers to use the "cheapest tracking service of the POST OFFICE" to return to China, otherwise, the package will get stuck in Custom Office and we couldn't be responsible for it. We'll also NOT accept packages from express like DHL, FedEx, etc. Sorry that you returned the order without following up our return instructions. We were unable to accepted your package returned via DHL since DHL charged us more than 2 times of the order price tax fee. We are afraid that your package will be finally abandoned by the customs. So usually we could not process any refund for you. However, I found you were a new customer to us and might not familiar with our policies. As I truly value you as our customer, I would like to seek a better solution for you. I had conducted new Ticket ID =22208955 in our ticket center and provide Special solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“Good value for money great quality and not to long a wait for delivery,”

LightInTheBox 5 star review on 9th December 2020

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Posted 5 years ago

“I was pleased with the quality of the jacket that I received Also there was a good styling ethos First time I heard of this company There are certainly a number of products that interest me at a very good price”

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Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,291 reviews