LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,288 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,288 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant thank you”

Helpful Report

Posted 5 years ago

“Using them for most of the past few months. So far they have not let me down. They can take a while to be delivered so do order well in advance if you need something by a deadline date. Prices are always very cheap and quality of products excellent. Any queries or delays promptly responded to.”

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Posted 5 years ago

“Very good quality of products.”

LightInTheBox 5 star review on 8th December 2020

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Posted 5 years ago

“I have written a review for Boys T shirts received, still waiting for Adult T shirts to arrive. they were ordered a week before the package received. If there as good as Boys T Shirts, should be worth waiting for. I know they have set off, just waiting 8 days after being shipped off.”

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Posted 5 years ago

“I received all that I ordered, and now await to see how the Christmas gifts perform. I did get emails to say goods had been dispatched so that is good. Tracking was not as successful. Amazing that it came all the way from China.”

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Posted 5 years ago

“Am really pleased with my order well made and reach my expectations. Thank you”

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Posted 5 years ago

“Very pleased with purchases.”

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Posted 5 years ago

“Ordered some icicle lights and few other bits for Christmas they have been slightly delayed but I have been in constant contact with lightinthebox the customer service is really helpful and I’m looking forward to buying again in the future.”

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Posted 5 years ago

“My items are perfect condition material is quality and it fits perfectly it took two weeks came when was meant to .A happy customer 😃”

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Posted 5 years ago

“The items I received have all been great quality and sizing and fit have been perfect”

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Posted 5 years ago

“Great little jacket for my daughter's wedding. Exact colour I needed to match my bag and hat. I couldn't find anything in the UK that was the right colour. May have to narrow the sleeves and move the popper but very pleased.”

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Posted 5 years ago

“I ordered these fabulously vibrant t shirts for my grandchildren. The designs are fascinating, the colours are amazing and the fabric has a lovely feel, nice against young skin. Will probably order more designs at another time. Have not given to the recipients yet as they are going in their Christmas stockings.”

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Posted 5 years ago

“cycle trousers I purchased are lovely really warm and toasty really good quality”

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Posted 5 years ago

“Excellent after sale service”

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Posted 5 years ago

“I have ordered many items recently and everything is very well made and arrives in good condition. The website is easy to use and there is a great range of products available.”

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Posted 5 years ago

“On the 21st of November I placed an order for some Christmas lights processing time was 3-5 days and also delivery was 4-7 days this makes it up to 12 working days it’s now the 7th of December and still no sign. I emailed customer service saying that my items were dispatched on the 2nd of December and my tracking number was not working. I honestly don’t know if these items will Actually arrive before this Christmas not happy at all. Don’t know when they will Arrive in the U.K. or anything. This is my tracking number GV571319065GB”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I will follow up your case. First of all, we would like to apologize that your order was slightly delayed before shipment, due to the unexpected high demand of the products. Your package is currently on the way to UK. The promised shipping time is 4-7 business days, which is equals to 6-10 calendar days. So normally you shall receive the package by 2020-12-12, which is 10th days of shipping. To reduce your concern, I had conducted new Ticket ID =22131047 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 5 years ago

“I was concerned as my tracking number was not recognised and I couldn’t trace the items purchased. I emailed the customer service team who went out of their way to trace my goods. Although the items took a little longer then expected the customer service team were polite and thorough and traced the parcel. I purchased 5 children’s t-shirts / sweatshirts and I am very happy with every one. Good quality and unique design. I will definitely buy from this company again. Thank you”

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Posted 5 years ago

“I am a person who does a lot of online shopping these days and My package arrived right on time,this is my first time ordering from your site and was worried about not getting my orders on time because of covid pandemic,this time it didnt happen thanks to lightinthebox,please keep up the good service and i will be able to do business with you in the future as well,cheers!!”

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Posted 5 years ago

“Great site for shopping. It is a very nice and secure site for online shopping. I have ordered many items from this site. It's providing a good service. Today I ordered a mini bag from this site.”

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Posted 5 years ago

“Really it's Excellent service. Quick service. great prices. I have purchased a few items from LightInTheBox and once they arrived the quality of them was fantastic. Everyone must come to see this site and check it.”

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Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,288 reviews