LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,283 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I ordered in Jan and was supposed to receive my order in February. Only to find out that my order was lost. Nobody contacted me I had to do a follow up. Till today I'm still the one taking the initiative to find out if I will be refunded or not. Pathetic service!!!”

Helpful Report

Posted 4 years ago

“2-days for a response from "Customer Service" each time even though I responded immediately they contacted me which was always in minutes after I got their email) I followed their return/plolicy instructions they gave to me, which was for a refund, I was willing to pay for shipping in order to re-purchase my correct size, they tried to talk me into getting a reward, or a percentage of my purchase. They ended up after several days coming back to tell me it was a misunderstanding and I they will not issue a refund. FIRST AND LAST TIME PURCHASING FROM THIS UN-INTEGRAL LOT.”

Helpful Report

Posted 4 years ago

“After 4 months I have not received my goods - and they will not give me my money back. An experience many others in this thread have had. Lightinthebox are stunningly indifferent no matter how much you turn to their customer service (By the way, count on one (!!) answer every 24 hours - they love to exhaust you). They will not refund my money as they claim they have not received the package returned, which they have never sent. It's pure peasantry. Stay away! There are so many good companies that are better and cheaper, that you can trust Ligthinthebox is NOT one of them.”

Helpful Report

Posted 4 years ago

“Dreadful experience, they claim they delivered my package, spent quite a lot of money. Now cannot get hold of them. I will write this off But don't want anybody else to go through the frustration and tears. They owe me quite a lot if money. Furious.”

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Posted 4 years ago

“I love the dress I purchased. Delivery took awhile but worth the wait !”

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Posted 4 years ago

“Their sizes are very unrealistic. This is the second time this has happened! DO NOT ORDER FROM THIS WEBSITE!!!!”

Helpful Report

Posted 4 years ago

“The tops that arrived are nothing like the pictures on the website. Horribly cheap polyester type cloth, not cotton, badly put together to form a weird shape. They must know they're ripping people off, hence why the returns policy is like trying to apply for a job with the Secret Service. I also see that there are several firms putting up exactly the same adverts and products (from memory, one is called Cotosen), so it looks like one company is trading under several different names, so that when customers get wise to one, and the orders start to dry up, they just put out more online ads using a different company name. AVOID AT ALL COSTS!! Not just Light In The Box, (or 'Sh*te In The Post', as they should be called), but also Cotosen, and any other company with the same ad, because they're the same people.”

Helpful Report

Posted 4 years ago

“Waited quite a while for the order but was pleased with the dresses when they arrived a large was a perfect 14 in the dresses I ordered. Material perfect for holiday or beach.”

Helpful Report

Posted 4 years ago

“Can't even get my head round 'returns Items shown on my orders are NOT MINE!! Item sent is made of awful fabric and is nothing like photo on website. How is this company allowed to go on trading- they need to take a look at Amazon's business ethics!!”

Helpful Report

Posted 4 years ago

“Great Site And Very happy with the product”

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Posted 4 years ago

“The dress I received from your company was a utter disgrace and nothing like the picture on the Internet we waited such a long time and when it arrived I was shocked a complete disappointment, would never recommend your company, the charity shop can have it, just a load of cheap looking trash. 👇👇🇬🇧my husband ordered this for me on his high pad, Mr j Jenkins.”

Helpful Report

Posted 4 years ago

“I ordered a dress in mid February. It never arrived - now the end of March. They said my order was shipped but you can't even track your order. Not only that - you can't complain or contact customer services. Shockingly bad. Don't buy from them!”

Helpful Report

Posted 4 years ago

“Dress poor quality and shabby made for the money Customer service poor, trying to get refund is impossible!”

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Posted 4 years ago

“Never received purchase after weeks, total rip off”

Helpful Report

Posted 4 years ago

“I WOULDN'T EVEN GIVE THEM ONE STAR. PLACED ORDER FOR £79. Didn't like any of it to did the request for refund straight away. Did not hear anything so chased again. Eventually messaged a supervisor who offered £27. What absolute joke. WARNING DO NOT ORDER FROM THIS DIABOLICAL COMPANY. CLOTHES POOR QUALITY DONT LOOK NOTHING LIKE ON THE MODELS.”

Helpful Report

Posted 4 years ago

“Ordered a wig and paid on 5th March Needed for a dress up party The site said 4 to 6 days delivery 19 days later the wig turned up and was nothing like the picture advertised......”

Helpful Report

Posted 4 years ago

“Refund process a nightmare. Items were oversized in spite of my efforts to get the right size during purchase process. Getting a refund was a full time job for over a week, never got refunded, I'm out $116 and left with super big clothing!”

LightInTheBox 1 star review on 27th March 2022

Helpful Report

Posted 4 years ago

“Took ages fir delivery Very poor quality Nothing like picture in advert”

Helpful Report

Posted 4 years ago

“PLEASE DO NOT WASTE YOUR MONEY - This company is a total rip off merchant. A lot of their clothing is non-refundable - but you won't know this until you try to send something back. I spent £220 on 3 items in the wedding guest category. Online they looked beautiful and good quality. But in reality they are all ill fitting, shocking quality, cheap material, badly made with unfinished seams. All too cheap and embarrassing to wear out. After requesting a refund I was told that they are in a non-refundable category (??!!) despite still having their tags on and full packaging. No refunds as it is "my personal opinion". The best I was offered after to and fro emails was a discount off a future order. I don't think so...........”

Helpful Report

Posted 4 years ago

“They sent me the wrong item. I took a picture and emailed it to them, they acknowledged it was wrong and wanted to take a picture of the UPC code on the bag it came in. Well- I threw the bag away, so after waiting a ridiculous amount of time to get the wrong item, now I’m stuck with it. I wish I would’ve listened to the insane amount of reviews from people saying it’s a waste of money. It wasn’t even that cheap. Live and learn.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,283 reviews