LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,292 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,292 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased a powder blue delicately decorative shift dress and sheer chiffon long jacket, to wear to my sons forthcoming wedding. It was absolutely beautiful ! Using the measurements on their Size Guide, l didn’t quite match up to their sizes, so l gingerly opted for the next size up. (Eg lm a busty UK 18-20, but their size 20-22 fitted me fine, as their 16-18 would have been overall too small) It fits wonderfully! The green summer dress, l purchased for my friend, has yet to be given as a gift. The shipping took a little while and did arrive quite creased as no tissue paper in-between the folds. Being so delicate, l had to cautiously use a very luke warm iron- on an initial less noticeable area of both dress and jacket. Jacket is slightly a different colour than dress but still matches. Probably could do with maybe a discrete popper stud, to keep fronts together neatly - as they tend to float and fall open a tad too much whilst walking. Other than that a glowing 19 out of 20 given 👍🏻”

LightInTheBox 5 star review on 7th April 2022

Helpful Report

Posted 4 years ago

“This has been the worst experience my mom has had with this company. She purchased a dress that was little over 300 dollars and the dress came in defective. The website and app do not let you return anything until they process the request for return first. You only have 7 days. We are going into 6 days now begging for address to return the defective expensive dress for refund and nobody is helping us out. They give you 3 options to pick from and every time you say you want to return it gets ignored. Even after filing the complaint the customer service supervisor gives you option of keeping the dress or returning, she said as soon as you choose they will process your request and when we choose the option to return she never responded back. It has been 4 days now since we last heard from anyone. We have never ever had so many problems trying to get the money back for something they sent us defective. I suggest stay far away from this company. It has been a nightmare and worst experience in the world and the worst thing is they take advantage of people and they ignore you. They drag your request on until you no longer are left with any days to return. What company only gives you 7 days and they never respond to you. It is sad that they treat their customers like that.”

Helpful Report

Posted 4 years ago

“I bought 3 pairs of waffle leggings. Very warm and comfy and arrived really quickly too!”

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Posted 4 years ago

“I have never been so disappointed with an online order as I am with the three dresses I received from you. Lesson learned.”

Helpful Report

Posted 4 years ago

“Great service. Like my items. However if you are tall, be mindful, in buying trousers.”

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Posted 4 years ago

“Excellent quality and value, would definitely recommend to friends”

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Posted 4 years ago

“All I can say is thank you for the this app.”

Helpful Report

Posted 4 years ago

“Poorly fitting. Return policy a fix , you will always be out of pocket. Never buy from them again. Don’t touch this site.”

Helpful Report

Posted 4 years ago

“Product sizing way off what it should be and was then told I had to pay the cost to return the shirt to China from England. Shirt ordered was Large but in reality it was more like Extra small!!”

Helpful Report

Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25573206, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“So ordered 2 items, one satisfactory the other one wasn't. Returns policy is like nothing I've experienced before. Ive lost £15, as I can't return it and get a straightforward credit back to the card I used to pay with. I wont be using you again.”

Helpful Report

Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25573214, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“I have been trying to get an item from my order returned, but despite my best efforts to sort it out I seem to be taken on a run around. Links that take me to more shopping and downloads that won’t open! I have given up as emails that I have sent just don’t get delivered.”

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Posted 4 years ago

“I have ordered and recived 5 items from light in box, I am very happy with all the items and will not be returning any of them. Will buy again,”

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Posted 4 years ago

“Love the products from LITB. Delivered within specified delivery times and at a cost that is good for me”

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Posted 4 years ago

“Lovely blouse. Good fit. Pretty pattern and striking colours”

Helpful Report

Posted 4 years ago

“Estimated delivery for orders was 7-10 days. It took a whole week to simply process my order, and I am now three weeks out from the date that I have ordered and my product is still on the other side of the world. Customer service is horrific, avoid ordering with this company.”

Helpful Report

Posted 4 years ago

“I am trying to get my money back from you on a order i placed and you said you never received my order but you took my money out of my account so how did yhat happen if there was no order placed and i hsve send you various e -mails. I yhink you are a scam”

Helpful Report

Posted 4 years ago

“I've ordered a wedding hat, paid and all, it's a few days ago now. I haven't received any confirmation of the order or the status of my order, but my money has been deducted. I wonder if this is a scam.”

Helpful Report

Posted 4 years ago

“Never try this website,they are scammers and smart how to make you lose money.you will die and you never recieve your order ,I don't advice any one to buy from it”

Helpful Report

Posted 4 years ago

“i received two tops in XL that were small enough to fit my 5 year old daughter. I am thin.. but even I couldn't fit in the tops. not to mention that they are VERY VERY cheaply made. so much that the seams are pulling apart before even trying it on. HORRIBLE HORRIBLE PLACE TO ORDER ANYTHING FROM .”

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Posted 4 years ago

“wanted to return an item very complicated wont be ordering from you again the item will be donated to charity shop”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,292 reviews