LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I bought 3 pairs of waffle leggings. Very warm and comfy and arrived really quickly too!”

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Posted 3 years ago

“I have never been so disappointed with an online order as I am with the three dresses I received from you. Lesson learned.”

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Posted 3 years ago

“Great service. Like my items. However if you are tall, be mindful, in buying trousers.”

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Posted 3 years ago

“Excellent quality and value, would definitely recommend to friends”

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Posted 3 years ago

“All I can say is thank you for the this app.”

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Posted 3 years ago

“Poorly fitting. Return policy a fix , you will always be out of pocket. Never buy from them again. Don’t touch this site.”

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Posted 3 years ago

“Product sizing way off what it should be and was then told I had to pay the cost to return the shirt to China from England. Shirt ordered was Large but in reality it was more like Extra small!!”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25573206, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“So ordered 2 items, one satisfactory the other one wasn't. Returns policy is like nothing I've experienced before. Ive lost £15, as I can't return it and get a straightforward credit back to the card I used to pay with. I wont be using you again.”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25573214, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“I have been trying to get an item from my order returned, but despite my best efforts to sort it out I seem to be taken on a run around. Links that take me to more shopping and downloads that won’t open! I have given up as emails that I have sent just don’t get delivered.”

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Posted 3 years ago

“I have ordered and recived 5 items from light in box, I am very happy with all the items and will not be returning any of them. Will buy again,”

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Posted 3 years ago

“Love the products from LITB. Delivered within specified delivery times and at a cost that is good for me”

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Posted 3 years ago

“Lovely blouse. Good fit. Pretty pattern and striking colours”

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Posted 3 years ago

“Estimated delivery for orders was 7-10 days. It took a whole week to simply process my order, and I am now three weeks out from the date that I have ordered and my product is still on the other side of the world. Customer service is horrific, avoid ordering with this company.”

Helpful Report

Posted 3 years ago

“I am trying to get my money back from you on a order i placed and you said you never received my order but you took my money out of my account so how did yhat happen if there was no order placed and i hsve send you various e -mails. I yhink you are a scam”

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Posted 3 years ago

“I've ordered a wedding hat, paid and all, it's a few days ago now. I haven't received any confirmation of the order or the status of my order, but my money has been deducted. I wonder if this is a scam.”

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Posted 3 years ago

“Never try this website,they are scammers and smart how to make you lose money.you will die and you never recieve your order ,I don't advice any one to buy from it”

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Posted 3 years ago

“i received two tops in XL that were small enough to fit my 5 year old daughter. I am thin.. but even I couldn't fit in the tops. not to mention that they are VERY VERY cheaply made. so much that the seams are pulling apart before even trying it on. HORRIBLE HORRIBLE PLACE TO ORDER ANYTHING FROM .”

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Posted 3 years ago

“wanted to return an item very complicated wont be ordering from you again the item will be donated to charity shop”

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Posted 3 years ago

“The size was not even close to accurate. The quality of the fabric and dye was terrible. Shipping costs are so high. I threw the skirt away and counted this purchase as a lesson learned.”

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Posted 3 years ago

“The T-shirt’s I ordered were most certainly not the shirts on your website. The T-shirt’s I received had sleeves that were do disproportionate that I need to wear a shirt under this shirt, otherwise my entire bra/“side breast” is completely exposed. These shirts are not wearable and will be taken to Goodwill. This website is a bait and switch website. The clothing you think you’re getting is absolutely not the merchandise you receive! The original order does not mention its coming from China. Buyer beware!!! I’m out $100. Lesson learned. STAY FAR AWAY FROM ORDERING FROM THIS COMPANY!!!”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews