LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“Very happy with the service, app is very good and easy to use. Delivery was super fast which was surprising. Great communication too, always let you know what is happening with order.”

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Posted 4 years ago

“It is a great site with great value clothes, I couldn't recommend anymore, just check sizing and be prepared for a slightly longer delivery time but the clothes are absolutely beautiful and I have bought loads myself for myself and for my family, I love it, absolutely love there clothes and jewellery etc, you are missing something not having a look on this site!!”

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Posted 4 years ago

“Great servis great prices”

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Posted 4 years ago

“Amazing prompt delivery, the quality I received was more than I expected. Would recommend”

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Posted 4 years ago

“I ordered these 2 dresses for my upcoming holiday I ordered them in a small size,as guided by the size chart,fitted true to size,These dresses come in a light material,ideal for the hot weather,well pleased with these dresses and good value for money too”

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Posted 4 years ago

“Chair covers are great, fitted well and were a stretchy cotton material. Took a little long coming in the post but that was ok”

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Posted 4 years ago

“I was very pleased with my product material beautiful in dress and size good took a long time to come so order in plenty of time for whatever event your buying for happy when my parcel arrived very pleased quality excellent”

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Posted 4 years ago

“Brilliant”

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Posted 4 years ago

“Love everything I've had, a great site, superb clothes and highly recommended”

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Posted 4 years ago

“I’m very glad of the service I’ve experienced from lightinthebox I’m over the moon with all my purchases I’ve had from you and i will keep on shopping with you thank you lightinthebox kind regards yours Roseanna”

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Posted 4 years ago

“Perfect and very good value for money.”

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Posted 4 years ago

“Really happy with the recent purchases.”

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Posted 4 years ago

“The quality is terrible. To return any items you must send them back to CHINA which costs a fortune. Very deceiving … no mention of the involved return policy. Pictures are beautiful and reviews good… nothing like the real items. I can’t believe reviews on site are legitimate.”

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Posted 4 years ago

“Product not acceptable. Material see through. Told to keep products as too expensive to return and I could have a 35% of total paid (£12.33) refund as compensation. Now I’ve been instructed this amount is to be used against future purchases which I will never use. 😡”

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Posted 4 years ago

“If I could do no stars I would. Placed order on March 22nd to be delivered between April 4th and 7th; April 8th nothing!! I contacted them only for them to say due to Covid my order will be delayed by a further week. It is now April 18th and NOTHING!! I am so upset and disappointed I hate the thought that I ordered from thid company. The only thing stopping me from cancelling are the reviews talking about the nitemare in trying to get money back. Cant wait for my nitemare to go away!”

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Posted 4 years ago

“I am staggered at the astonishingly low quality of what I bought. Colours and style bore a minimum resemblance to what i thought I was buying. Do not be fooled!”

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Posted 4 years ago

“Dress wrong size I see they haven’t replied to any of the reviews it’s obvious they make it very hard to return any goods this company needs looking into they are ripping people off do not use no phone number no address if you’re items don’t fit or you don’t like them you will be robbed 100%”

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Posted 4 years ago

“Ordered 2 t-shirts that were delivered with 3x size necks & x-small bodies. Neck trim was stiff as cardboard. Returned product and they offered to refund less then purchase price. Hard card company put sale into dispute status.”

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Posted 4 years ago

“I ordered a couple of jogging bottoms for my husband in size 3XL as he is 6’2” with a 36” waist and both pairs were a completely different size and were no where near the sizes quoted on their guide. I am 5’2” and size 10/12 and they fitted me that’s how far out in the sizing they are. One pair fitted me perfectly in length and the other was more the length it should be.”

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Posted 4 years ago

“Extremely disappointed with my two orders. The sizes are not what they say, the material was awful. Look so lovely in photo, would not use this site again, or recommend, in fact I would advise against anyone using it. Trying to return is a joke. Charity shop will get them.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews