LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“Well. What can I say. Every order that I have made, I have been satisfied. If my order was boots I have been happy in the colour and the quality of the boots. With every order I have been delighted. Thank you very much.”

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Posted 4 years ago

“I am so happy with everything I have bought, I have sent nothing back, value for money, quality goods, just as advertised, from towels to bath mats,shower curtains, elephant hooks and some lovely silly things, thank you will shop again.”

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Posted 4 years ago

“Excellant thanknyou xc”

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Posted 4 years ago

“Received some of my orders and happy with them fit's great, ordered more items can't wait for them to arrive.”

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Posted 4 years ago

“Good Thanks”

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Posted 4 years ago

“I got a top from light in the box and it was excatly like on the model. ive now ordered 4 new tops and so looking forward to receiving them”

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Posted 4 years ago

“Excellent product thanks very much I would like to do business with your company again in the future”

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Posted 4 years ago

“Disreputable company, registered in New York but by and large, sell Chinese junk. No facility to contact and their on-line web site keeps asking for a photo to be uploaded but doesn't accept therefore you cannot complete your communication. My most recent was an item of clothing at least two sizes smaller than stated, no labels on the clothing item and false pockets. Avoid at all costs.”

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Posted 4 years ago

“Love my purchase, good delivery time. Will order again”

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Posted 4 years ago

“Great service and kept me updated with the shipping all tge way”

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Posted 4 years ago

“Very poor customer service tried to return could not get address and was overcharged by £28!!!”

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Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25628979, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“Love shopping with light in the box,great value,good service,99% of items are fine,only have a slight problem with delivery times,wish they could standardize sizes.”

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Posted 4 years ago

“The bag I ordered was the most beautiful bag I've ever seen. I have ordered again and look forward to receiving my next item.”

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Posted 4 years ago

“Love shopping here. Good quality goods, and at very good prices. I love everything that I've purchased.. And, I'd recommend anyone yo buy from here.. No regrets whatsoever. Service is great, too. Amy”

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Posted 4 years ago

“Bought a super hooded cardigan .excellent quality and fits as advertised.”

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Posted 4 years ago

“I wasn’t satisfied with the hair I ordered. The texture is very poor. It’s very difficult to open a straight shade and the hair ends have different length. The hair is different from that on picture. The hair looks like synthetic . I wouldn’t recommend anyone to use this app.”

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Posted 4 years ago

“If I could give 0 stars I would. I purchased a jacket from them 8 weeks ago paid more for postage then the actual jacket, was provided with a tracking number the same day as purchase however 8 weeks later no tracking history and no item. When contacted customer service get a generic apology ask to wait and provided again with the same tracking number. No item and they have my money too. Avoid at all cost unless you want to throw your money away and never receive your item.”

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Posted 4 years ago

“Terrible customer service!! Purchased a dress for my wife , awful quality. When tried to return it told I had to send it to China at my expense £7.45!! I did this last September 2021 asking for refund. Dress came back to me today (April 2022) Having been sent back by China!!!! What a joke con this all is. If it looks to good to be true it normally is!!!”

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Posted 4 years ago

“I make a mistake buying products from this company, tracking services doesn't do any good at all. What ever you purchase from their app it takes for ever, and at the end they ended up losing your packages. I feel like I lost $70.00 with these people. I Should stocked to AMAZON. DONT WASTE YOUR MONEY ON THIS APP.”

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Posted 4 years ago

“Do not buy from this company . The sizing fits do not match the specification. Despite describing themselves as UK they expect returns to be sent back to China at your cost in breach of UK trading standards. Just a means of discouraging returns.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews