LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Never received purchase after weeks, total rip off”

Helpful Report

Posted 3 years ago

“I WOULDN'T EVEN GIVE THEM ONE STAR. PLACED ORDER FOR £79. Didn't like any of it to did the request for refund straight away. Did not hear anything so chased again. Eventually messaged a supervisor who offered £27. What absolute joke. WARNING DO NOT ORDER FROM THIS DIABOLICAL COMPANY. CLOTHES POOR QUALITY DONT LOOK NOTHING LIKE ON THE MODELS.”

Helpful Report

Posted 3 years ago

“Ordered a wig and paid on 5th March Needed for a dress up party The site said 4 to 6 days delivery 19 days later the wig turned up and was nothing like the picture advertised......”

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Posted 3 years ago

“Refund process a nightmare. Items were oversized in spite of my efforts to get the right size during purchase process. Getting a refund was a full time job for over a week, never got refunded, I'm out $116 and left with super big clothing!”

LightInTheBox 1 star review on 27th March 2022

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Posted 3 years ago

“Took ages fir delivery Very poor quality Nothing like picture in advert”

Helpful Report

Posted 3 years ago

“PLEASE DO NOT WASTE YOUR MONEY - This company is a total rip off merchant. A lot of their clothing is non-refundable - but you won't know this until you try to send something back. I spent £220 on 3 items in the wedding guest category. Online they looked beautiful and good quality. But in reality they are all ill fitting, shocking quality, cheap material, badly made with unfinished seams. All too cheap and embarrassing to wear out. After requesting a refund I was told that they are in a non-refundable category (??!!) despite still having their tags on and full packaging. No refunds as it is "my personal opinion". The best I was offered after to and fro emails was a discount off a future order. I don't think so...........”

Helpful Report

Posted 3 years ago

“They sent me the wrong item. I took a picture and emailed it to them, they acknowledged it was wrong and wanted to take a picture of the UPC code on the bag it came in. Well- I threw the bag away, so after waiting a ridiculous amount of time to get the wrong item, now I’m stuck with it. I wish I would’ve listened to the insane amount of reviews from people saying it’s a waste of money. It wasn’t even that cheap. Live and learn.”

Helpful Report

Posted 3 years ago

“POOR QUALITY ITEM. POOR CUSTOMER AFTER SALES SERVICE. I purchased a ladies Jacket which arrived looking and feeling more like a cheap tee shirt with a collar! I requested a return and full refund, but was 'eventually' asked to accept the item with a 60% refund, after various lower offers. I finally accepted, as the return postage I would have to pay would out way the price of this useless item. THE REFUND WAS NEVER PAID! I asked on multiple times where it was, and was IGNORED! I have informed LIGHTINTHEBOX that I would be leaving a relevant review, to WARN OTHER customers. BE AWARE people!”

Helpful Report

Posted 3 years ago

“The product I purchased, a men's patterned shirt for my husband, was nothing like the advertisement. The quality of the graphics was extremely poor and blurred. Looked like someone had printed a blurred photo on the fabric. The fabric was a very cheap and nasty unbreathable synthetic. Just horrible! What's more the delivery took several weeks and LightintheBox make it impossible for you to return the product which I thought was a UK address. Turns out it comes from China and they don't pay postage or provide a return address in the package. DON'T WASTE YOUR MONEY!”

Helpful Report

Posted 3 years ago

“My item is non refundable for customer reasons (not as expected). I spend £40 on a jacket as a gift and can't return it. It looked great in the pictures ... I will never buy from you again.”

Helpful Report

Posted 3 years ago

“Ordered a beautifull looking dress and blouse- absolutely stunning! When they arrived the material was a joke - you could shoot peas through them! 😂 when I eventually was able to message them- I was told that it would be better to give them to a friend or try and sell them as it would cost too much to send them back (China) that is!! Don’t be deceived into thinking that what you are looking at is what you get!!”

Helpful Report

Posted 3 years ago

“I paid for a dress a month ago that never arrived. It was for an event this weekend but I will wear an old dress. Just robbery. Please give me my money back at least Order no: 52913354”

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Posted 3 years ago

“I wish you could give less than 1 star The projects were horrible but it got worse The company refused to give me 2 refunds by delaying the returns process, not providing me with key information, making up spurious rules, withholding the returns address. Appalling. They claim all shoes are custom made and can not be returned .. on that basis one could never return anything. Will never do business with them again .”

Helpful Report

Posted 3 years ago

“I suppose you only get what you pay for. I ordered 2dresses which looked really nice, cheap material, badly made and not even a good fit. Neither shape nor style , first and only time I’ve used this site , never again. Wouldn’t recommend to anyone else very very poor”

Helpful Report

Posted 3 years ago

“Besides looking nothing like the garments on the website the material was of very cheap quality, poorly made and far too big. I will never recommend them to anyone. I wish I had checked trust pilot first”

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Posted 3 years ago

“I ordered a golf shirt and it took nearly 3 weeks to receive it but when it arrived I wish they hadn't bothered. Absolute rubbish!! Cheapest materials and very poorly made. The so called returns policy is a joke so I guess I'll put it down to bad experience and make sure I warn friends away from these con artists.”

Helpful Report

Posted 3 years ago

“Less than a “1” if possible. Clothing is made ridiculously small. Instead of medium or large I ordered XL so I had a flowing blouse. I could not even get it over my head. Threw in garbage because you cannot return anything because cost to China is more than the product. Just trust me “don’t do it”. It’s a joke.”

Helpful Report

Posted 3 years ago

“Dress came today 3weeks later .must pay to return it.material and sewing is awful.Stay away from this site.light in the box is not great at all”

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Posted 3 years ago

“Keep away from this company ! As far as you can .”

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Posted 3 years ago

“The dress I ordered doesn't like the one on you shop .... it's poor quality!”

LightInTheBox 1 star review on 23rd March 2022

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews