LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“If I could give this joke of a company below 1 star I most certainly would. Make sure you consider your purchase with this company, as the product quality is some of the cheapest I have ever purchased in my life and keep in mind the prices are not low then add in the ridiculous shipping charges. And if the items don't work for you, it will cost you almost as much as your purchase to even consider returning them. Seriously do not go by the reviews on their site for each product, they have to be made up, as no one would want to wear the products they sell. Out $150.00 but would cost me $81.00 to return them, plus I see scam all over that. The return policy states must be in original packaging with new tags on, well guess what not 1 of 5 items even had tag on them, so my guess I will send back and not receive credit anyway. So I tell myself, SUCK IT UP buttercup, you made a mistake. Always go with your first gut reaction and that was not to even bother, but I did. Shame on me. Save yourself the money and hassle you won't be satisfied.”

Helpful Report

Posted 3 years ago

“Great service and quality products. I'm so pleased with them”

Helpful Report

Posted 3 years ago

“Dress and coat were nothing like the picture. Gives Manchester address but it’s obviously cheap Chinese knock off. Trying to get refund was pointless as they Insisted on photographic proof of garment under a fluorescent light. Who has one of those these days. DONT BE FOOLED”

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Posted 3 years ago

“Product quality and delivery were both spot on; be sure to read the size guides carefully!”

Helpful Report

Posted 3 years ago

“Horrendous company, waited over 8 weeks for my order, after being promised 2 week delivery. When it eventually arrived it was shocking, not evenly sewn together. Crimped material. The material itself is so cheap and nasty. This company definitely have good photographers who falsely promote such bad quality. Tried to obtain refund through their procedures, never responded to my refund request so now need to seek refund through my credit card. Buyers please be aware how poor the quality is and you will never obtain any communication or refund from them.”

Helpful Report

Posted 3 years ago

“Great choice and great prices and brilliant for the larger lady”

Helpful Report

Posted 3 years ago

“Please avoid this company. The items took weeks to arrive and were poor quality and random sizing. I ordered a top and dress in the same size, one was huge and one too small. The refund system is made deliberately difficult by LiB, you have to provide a photograph of each item individually (why??) and request a refund. They then delay for days and days, so that the 7 day refund period expires. I have contacted their customer services and social media pages and have to accept the fact that I've lost £50. Awful company to deal with and I'm going to contact my bank as this money has been taken fraudulently, as the goods are not of the standard I would expect.”

Helpful Report

Posted 3 years ago

“Very bad experience. The dresses are not actually what they appear in the image. Then if you don't like it and want to return the items, you won't be allowed to return but will be given options to get a discount to buy new items. Awful experience. My money is gone. Don't lose yours!”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25639692, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“All went wrong. Shipping way too long. Product was nothing like presented on the website (color, quality). I do not recommend. Better buy from somewhere else. Also, the return policy is too complicated (you have to pay to send the package back to China, including photos and other forms, with no guarantee that you will receive your money back).”

Helpful Report

Posted 3 years ago

“Total scam. Bought a pair of shoes and they told me there was a discount. I canceled that order and reordered the same shoes using the discount. Now the company has taken BOTH deposits out of my back account. It’s a scam.”

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Posted 3 years ago

“Excellent choice of all clothing. So modern. Love it all.!!°”

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Posted 3 years ago

“There should be five stars but the many underpants I have got and to find two hip types pants badly made plus cost to munch returning. army colour.”

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Posted 3 years ago

“Enjoyed shopping with LightInTheBox. One order arrived and I'm really pleased. Two more orders on the way 😊 Thank you”

Helpful Report

Posted 3 years ago

“As everyone had said. Do NOT use this company. Quality terrible, zip doesn’t go up and material awful. Cannot get them to refund. Keep making me “offers” and apologising for the stress they are causing. If they just refunded my money, I wouldn’t have a stress!!!”

Helpful Report

Posted 3 years ago

“Terrible quality, terrible delivery, terrible, non-existent returns policy. A false economy because the clothes are cheap nylon, badly sewn, and arrive way later than predicted, but you can’t return them. AVOID”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25628881, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“My wife and I ordered clothing for the first time and depending on the longevity it won't be the last time My shirts all fit perfectly and seem to be a good quality material as are my wives. Along with the fact they were very well priced and delivered in good time means I am a very satisfied customer”

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Posted 3 years ago

“Excellent service. Goods arrived before expected.”

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Posted 3 years ago

“Well. What can I say. Every order that I have made, I have been satisfied. If my order was boots I have been happy in the colour and the quality of the boots. With every order I have been delighted. Thank you very much.”

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Posted 3 years ago

“I am so happy with everything I have bought, I have sent nothing back, value for money, quality goods, just as advertised, from towels to bath mats,shower curtains, elephant hooks and some lovely silly things, thank you will shop again.”

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Posted 3 years ago

“Excellant thanknyou xc”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews