LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,307 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,307 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still waiting for the fascinator which was supposed to arrive 20th April still not received yet”

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Posted 4 years ago

“LightinTheBox has a lot to choose from.”

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Posted 4 years ago

“Very good quality, well made clothing. Delivery not too long and you get tracking info.”

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Posted 4 years ago

“I treated myself to a dress from Lightinthe box, it was delivered quickly and safely with a very nice person. The dress is amazing. I love this firm.xx”

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Posted 4 years ago

“The stuff I ordered took AGES to arrive and, to be honest, wasn't worth the wait. I ordered a sweatshirt, which, of course, looked OK in the picture...but it was a lousy fabric, totally man-made and looked like an old-fashioned nylon item - not good. The jumper was, again, all plastic but slightly more acceptable. Too much schlep to send back - I guess I'll learn!”

Helpful Report

Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25810822, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“Great products from lightinthebox Would definitely recommend and buy again”

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Posted 4 years ago

“Most excellent purchase”

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Posted 4 years ago

“I have been very satisfied with what I have bought from Light in the Box so far. Clothes, a smart watch and earings. I hope to find something else that I like as well .”

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Posted 4 years ago

“Good prices. Quick delivery. Good customer service when there was a problem with one of the items. Will definitely use again.”

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Posted 4 years ago

“Fantastic price, good quality, fits like a glove. Thank you”

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Posted 4 years ago

“Great selection of products with even greater prices”

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Posted 4 years ago

“The items I was pleased with were good but the 2 others were not the size as advertised even when measured The delivery was not particularly good as I would have liked the goods earlier I hope that my next order which is already in will be delivered quicker I will continue to use the company as they have some sifferent clothes”

Helpful Report

Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25822529, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“Waited a long time for the Delivery around 5 weeks, very disappointed with the products not like the photos , then I spoke to customer service who made it impossible for me to return the goods !”

Helpful Report

Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25810994, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“Please, please someone stop this company from reducing people to tears and losing their money. I wrongly thought it could not go so horribly wrong. Quality is dreadful, sizing absurd, pictures completely different - it is wrong on so many levels !!! ……Stop this company from stealing from the vulnerable … the returns policy does not exist and I will be contacting the Daily Mail to stop them advertising their products - lost all my confidence 😡”

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Posted 4 years ago

“Clothes were way to small fabrics looked like a photocopy of material Awful service”

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Posted 4 years ago

“The plus sizes are a joke. If you are going to sale to American women, do so research on our sizes.”

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Posted 4 years ago

“I ordered a dress for a wedding, but I received it too late. I would keep it except that the material is very cheap. I am trying to return it, but I do not have high hopes. Luckily, I only ordered one item so I am not out too much money. DO NOT ORDER FROM THIS COMPANY.”

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Posted 4 years ago

“Horrible - Advertised one item, sent me different item.”

LightInTheBox 1 star review on 2nd May 2022

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Posted 4 years ago

“Firstly I have to say that I received perfect customer service from Lightinthebox. The lady who helped me when my ordered item was out of stock could not have been nicer or more accommodating. The refund for the unavailable item was made very quickly, without my having to ask, and included the postage costs. Sadly when the shirt I'd ordered arrived it was absolutely nothing like the one in the photo. I had ordered what looked like a cheesecloth hippy/beach bum shirt, a simple item, which had it been anything like the photo would have been excellent. Unfortunately their photography is very clever and I would hazard a guess that NOTHING they sell is similar to that photographed because you will notice in every picture of a printed material item the pattern has been photo-shopped on so it looks vibrant and the material looks starched and crispy. It is not like this in reality, and despite their excellent customer service the product was a huge disappointment. If you intend to use them, be assured you will be disappointed, so do not build up your hopes. My £22 item was just two bits of bedsheet material stitched together, nothing remotely like the great-looking cheesecloth beach item in the photo. I'm really sad as had hoped to order £hundreds worth of stuff from them. The cleverly altered photos make their products look fabulous, but reality is a serious disappointment.”

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Posted 4 years ago

“Beware. I don’t believe their positive reviews. I was informed by the delivery company that I owed £100 customs. I wouldn’t pay it. I now have no dresses and no refund.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,307 reviews