LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a new customer to Light in the Box and have made four purchases 3 T-shirts and a pair of jeans. Two of the T-shirts fitted perfectly but one did not. After contacting customer service I was offered a credit to the value of 30% of the value which I accepted. I have reordered the jeans as the size that arrived did not fit but that was down to me thinking I had a slimmer waist than I actual did 😂😂 The quality and style of the jeans was really good. Can’t wait to receive my new order.”

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Posted 4 years ago

“Arrived in a timely manner good value for the money”

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Posted 4 years ago

“I have purchased some super things from you recently.Feels great to wear these unique items. I know it takes a little extra time to deliver to UK, but boy is it worth it. Wonderful products ,great quality too. I love to browse your site. Difficult to not buy these items. I would give six stars if l could !!!! It puts a light in MY box.”

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Posted 4 years ago

“Excellent Quality, Excellent Fashion. Excellent price and delivery”

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Posted 4 years ago

“Terrible quality . Worst I’ve ever seen Won’t accept a return Stuck with dresses I wouldn’t be seen dead in”

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Posted 4 years ago

“I am sorry to say that my experience has not been very good so far , I have told customer service that the swimming costume I purchased is made of very thin material and is see through, I am still waiting for a response !”

Helpful Report

Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25811127, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“I am still waiting for the fascinator which was supposed to arrive 20th April still not received yet”

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Posted 4 years ago

“LightinTheBox has a lot to choose from.”

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Posted 4 years ago

“Very good quality, well made clothing. Delivery not too long and you get tracking info.”

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Posted 4 years ago

“I treated myself to a dress from Lightinthe box, it was delivered quickly and safely with a very nice person. The dress is amazing. I love this firm.xx”

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Posted 4 years ago

“The stuff I ordered took AGES to arrive and, to be honest, wasn't worth the wait. I ordered a sweatshirt, which, of course, looked OK in the picture...but it was a lousy fabric, totally man-made and looked like an old-fashioned nylon item - not good. The jumper was, again, all plastic but slightly more acceptable. Too much schlep to send back - I guess I'll learn!”

Helpful Report

Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25810822, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“Great products from lightinthebox Would definitely recommend and buy again”

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Posted 4 years ago

“Most excellent purchase”

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Posted 4 years ago

“I have been very satisfied with what I have bought from Light in the Box so far. Clothes, a smart watch and earings. I hope to find something else that I like as well .”

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Posted 4 years ago

“Good prices. Quick delivery. Good customer service when there was a problem with one of the items. Will definitely use again.”

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Posted 4 years ago

“Fantastic price, good quality, fits like a glove. Thank you”

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Posted 4 years ago

“Great selection of products with even greater prices”

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Posted 4 years ago

“The items I was pleased with were good but the 2 others were not the size as advertised even when measured The delivery was not particularly good as I would have liked the goods earlier I hope that my next order which is already in will be delivered quicker I will continue to use the company as they have some sifferent clothes”

Helpful Report

Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25822529, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“Waited a long time for the Delivery around 5 weeks, very disappointed with the products not like the photos , then I spoke to customer service who made it impossible for me to return the goods !”

Helpful Report

Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25810994, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“Please, please someone stop this company from reducing people to tears and losing their money. I wrongly thought it could not go so horribly wrong. Quality is dreadful, sizing absurd, pictures completely different - it is wrong on so many levels !!! ……Stop this company from stealing from the vulnerable … the returns policy does not exist and I will be contacting the Daily Mail to stop them advertising their products - lost all my confidence 😡”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews