LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Amazing prompt delivery, the quality I received was more than I expected. Would recommend”

Helpful Report

Posted 3 years ago

“I ordered these 2 dresses for my upcoming holiday I ordered them in a small size,as guided by the size chart,fitted true to size,These dresses come in a light material,ideal for the hot weather,well pleased with these dresses and good value for money too”

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Posted 3 years ago

“Chair covers are great, fitted well and were a stretchy cotton material. Took a little long coming in the post but that was ok”

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Posted 3 years ago

“I was very pleased with my product material beautiful in dress and size good took a long time to come so order in plenty of time for whatever event your buying for happy when my parcel arrived very pleased quality excellent”

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Posted 3 years ago

“Brilliant”

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Posted 3 years ago

“Love everything I've had, a great site, superb clothes and highly recommended”

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Posted 3 years ago

“I’m very glad of the service I’ve experienced from lightinthebox I’m over the moon with all my purchases I’ve had from you and i will keep on shopping with you thank you lightinthebox kind regards yours Roseanna”

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Posted 3 years ago

“Perfect and very good value for money.”

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Posted 3 years ago

“Really happy with the recent purchases.”

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Posted 3 years ago

“The quality is terrible. To return any items you must send them back to CHINA which costs a fortune. Very deceiving … no mention of the involved return policy. Pictures are beautiful and reviews good… nothing like the real items. I can’t believe reviews on site are legitimate.”

Helpful Report

Posted 3 years ago

“Product not acceptable. Material see through. Told to keep products as too expensive to return and I could have a 35% of total paid (£12.33) refund as compensation. Now I’ve been instructed this amount is to be used against future purchases which I will never use. 😡”

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Posted 3 years ago

“If I could do no stars I would. Placed order on March 22nd to be delivered between April 4th and 7th; April 8th nothing!! I contacted them only for them to say due to Covid my order will be delayed by a further week. It is now April 18th and NOTHING!! I am so upset and disappointed I hate the thought that I ordered from thid company. The only thing stopping me from cancelling are the reviews talking about the nitemare in trying to get money back. Cant wait for my nitemare to go away!”

Helpful Report

Posted 3 years ago

“I am staggered at the astonishingly low quality of what I bought. Colours and style bore a minimum resemblance to what i thought I was buying. Do not be fooled!”

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Posted 3 years ago

“Dress wrong size I see they haven’t replied to any of the reviews it’s obvious they make it very hard to return any goods this company needs looking into they are ripping people off do not use no phone number no address if you’re items don’t fit or you don’t like them you will be robbed 100%”

Helpful Report

Posted 3 years ago

“Ordered 2 t-shirts that were delivered with 3x size necks & x-small bodies. Neck trim was stiff as cardboard. Returned product and they offered to refund less then purchase price. Hard card company put sale into dispute status.”

Helpful Report

Posted 3 years ago

“I ordered a couple of jogging bottoms for my husband in size 3XL as he is 6’2” with a 36” waist and both pairs were a completely different size and were no where near the sizes quoted on their guide. I am 5’2” and size 10/12 and they fitted me that’s how far out in the sizing they are. One pair fitted me perfectly in length and the other was more the length it should be.”

Helpful Report

Posted 3 years ago

“Extremely disappointed with my two orders. The sizes are not what they say, the material was awful. Look so lovely in photo, would not use this site again, or recommend, in fact I would advise against anyone using it. Trying to return is a joke. Charity shop will get them.”

Helpful Report

Posted 3 years ago

“Run from this company. They can't be trusted. I ordered a wig and they sent me the wrong product. What they sent me is not new. A used cheap synthetic wig that is not worth buying. They have no return address and no contact number. It's a scam, don't be a victim!”

Helpful Report

Posted 3 years ago

“Ordered an outdoor jacket….. quality awful have tried to get refund they make it as difficult as possible. RUBBISH company do not use them think all the good reviews are FAKE…… AVOID”

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Posted 3 years ago

“After reading so many bad reviews (after already ordering) I was a bit concerned. Tracking provided couldn’t be found which made me worry even more. The dress I ordered arrived today and it is absolutely beautiful, slightly different to the picture of what I bought but it is much nicer. Will use again,Thankyou.”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews