LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 22nd July 2025

Jamie Smith

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company to shop with great quality for the price the only advice I would give is for fitting is to go up a size rom your normal size”

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Posted 2 years ago

“Clothes are a beautiful colour and crumple free for travelling. I have bought several tops, dresses and bottoms. I love them. You have to be careful with sizing so read the information carefully to make sure you get the right size for you. The sizing is not uniform but you are told that in the descriptions. I would urge anyone who is not sure because of the price to consider buying. They do not take long to come and are packed well. I highly recommend them.”

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Posted 2 years ago

“Excellent app shop. All the items I’ve bought have been successfully excellent. Excellent all round.😀”

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Posted 2 years ago

“Light in a Box is a new company for me. I have so far purchased a casual dress and a cotton blouse. Both are true to size and for the cost, they are amazing. I love them both very much. They were delivered very quickly which isn't something many companies are unable to do. The items were both packed very well and after hanging for an hour or so, all creases that were as a result of being packed had fallen out. I cannot praise Light in the Box highly enough, in fact I'm so pleased I am just placing another order. Thank you Light in the Box!”

LightInTheBox 5 star review on 18th May 2023

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Posted 2 years ago

“Good quality clothes”

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Posted 2 years ago

“Quality Clothing With Excellent Service. A Big Thank You To Everyone Who Has Been Involved With All My Purchases.”

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Posted 2 years ago

“Arrived early in good condition clothes fit perfectly”

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Posted 2 years ago

“Item arrived on time and in good order.”

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Posted 2 years ago

“Items arrived very promptly. Issue with one item supplier couldn’t fulfill order refund was issued immediately. When order arrived one item was poor quality and fit. Again solution provided by supplier put forward and problem resolved.”

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Posted 2 years ago

“They wer brilliant”

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Posted 2 years ago

“Great product. I don't know who, but personally I really like it and I'm very happy. Super class!!!”

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Posted 2 years ago

“I'm glad to shopping with you. Every thing what I buy from you is excellent. Thank you”

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Posted 2 years ago

“Lovely clothes, and great sizes too. I am a large lady but your XXL4 fits perfectly. Reliable service as well.”

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Posted 2 years ago

“Very pleased with this company so far orders have been just over a week to deliver & prices are great”

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Posted 2 years ago

“Very good product, look and feel very nice and was a good service”

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Posted 2 years ago

“Clothes from here are good and true to size”

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Posted 2 years ago

“Nice shirt. Lovely materials and great slogan”

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Posted 2 years ago

“Hi I was very happy with the tee shirt my friend loved it and it soon arrived thankyou so much”

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Posted 2 years ago

“Very efficient service with regular delivery communication. There are alot of choices to pick from the site and there is something for everyone.”

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Posted 2 years ago

“I’m very pleased with my skirt it’s very lovely an I love the colour”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews