LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,225 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give LightinBox for every product I have bought from them. The item has always come in time and has always been exactly as described. I have saved so much money buying through LiightinBox. Fantastic company.”

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Posted 2 years ago

“Over the pass four months I have brought a number of polo shirts and they a great good design and great value they are also a true fit would recommend to anyone .”

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Posted 2 years ago

“I LOVE LightInTheBox. There is simply nowhere else that stocks the amazing variety of clothes in such a beautiful array of designs. 10/10 would recommend to anyone.”

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Posted 2 years ago

“A good service,nice quality”

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Posted 2 years ago

“Great buy I will buy again 😃👍😁 great 👍 app and friendly staff”

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Posted 2 years ago

“I always have had a good experience with Light in the Box, their delivery times are getting faster, and their service has always been good.”

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Posted 2 years ago

“Great firm to do business with. Fast despatch times,quality goods,great customer service, 5 star all round service, will always use them.”

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Posted 2 years ago

“A great site lovely colours and style of clothes. Very good at keeping you informed of when order will arrive. Fit of clothes seem great will defintely continue to use. Seems a good reasonable price on most things and great I can use Pay Pal”

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Posted 2 years ago

“Quality item inovating design”

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Posted 2 years ago

“Great Stuff”

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Posted 2 years ago

“Happy with my purchase arrived punctually and safely no problem at all”

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Posted 2 years ago

“Excellent service and products at an amazing price”

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Posted 2 years ago

“Excellent company to shop with great quality for the price the only advice I would give is for fitting is to go up a size rom your normal size”

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Posted 2 years ago

“Clothes are a beautiful colour and crumple free for travelling. I have bought several tops, dresses and bottoms. I love them. You have to be careful with sizing so read the information carefully to make sure you get the right size for you. The sizing is not uniform but you are told that in the descriptions. I would urge anyone who is not sure because of the price to consider buying. They do not take long to come and are packed well. I highly recommend them.”

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Posted 2 years ago

“Excellent app shop. All the items I’ve bought have been successfully excellent. Excellent all round.😀”

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Posted 2 years ago

“Light in a Box is a new company for me. I have so far purchased a casual dress and a cotton blouse. Both are true to size and for the cost, they are amazing. I love them both very much. They were delivered very quickly which isn't something many companies are unable to do. The items were both packed very well and after hanging for an hour or so, all creases that were as a result of being packed had fallen out. I cannot praise Light in the Box highly enough, in fact I'm so pleased I am just placing another order. Thank you Light in the Box!”

LightInTheBox 5 star review on 18th May 2023

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Posted 2 years ago

“Good quality clothes”

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Posted 2 years ago

“Quality Clothing With Excellent Service. A Big Thank You To Everyone Who Has Been Involved With All My Purchases.”

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Posted 2 years ago

“Arrived early in good condition clothes fit perfectly”

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Posted 2 years ago

“Item arrived on time and in good order.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,225 reviews