LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods purchased very good delivery service updates spot on”

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Posted 2 years ago

“clear and easy to use”

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Posted 2 years ago

“Excellent service. Terrific follow up re when dispatched & delivery to door. Product is brilliant for the price and so elegant as I love Dancing and in particular, these 👗 dresses suits my passion. Thank you”

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Posted 2 years ago

“I bought a beautiful ostrich feather light shade. I was a bit worried that it may not look like the picture. However, it looks exactly like the picture, was delivered very quickly. Would buy again”

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Posted 2 years ago

“Very pleased with the men's garments that have arrived today, will be shopping with you again.”

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Posted 2 years ago

“Very good service, easy to use site. Items exactly as advertised and delivered within time frame given, well packaged”

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Posted 2 years ago

“Item was brilliant, did exactly what it’s suppose to do..”

LightInTheBox 5 star review on 25th April 2023

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Posted 2 years ago

“Very pleased with how quickly i got my items and quailty was excellent love shopping with lightinthebox will defintily be buying more goods at great value thanks guys keep up the ggood work 🫡”

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Posted 2 years ago

“Quick easy process from placing the order to delivery, ordered 2 tops excellent quality and fabulous prints. Unfortunately, i ordered a large and needed xl so kept them for my nephew's birthday present and ordered again.”

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Posted 2 years ago

“Delighted with my shirt good quality fair price . Very happy .”

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Posted 2 years ago

“Excellent product at a reasonable price.”

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Posted 2 years ago

“I bought two items recently - a lovely summer dress and an even more beautiful tankini top with black shorts. Amazing value for money and arrived well before the due date. I am extremely pleased with my purchases and will definitely be buying from LighinTheBox again. Excellent purchases.”

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Posted 2 years ago

“I have bought quite a few items from LINTB and they have been good quality and plenty of choice”

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Posted 2 years ago

“genuine items”

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Posted 2 years ago

“I don' t wear many dresses but I bought a dress form LightInTheBox. A white background with floral design. It is really pretty.”

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Posted 2 years ago

“Fantastic experience, very quick handling and shipping process, customer service aldo great, highly recommend”

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Posted 2 years ago

“Placed orders and the items were delivered well packaged and the website gave regular updates on delivery.will purchase from them again”

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Posted 2 years ago

“Products were excellent, fantastic price and quick delivery, many thanks.”

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Posted 2 years ago

“So far I have only received good products with great delivery time and updates.”

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Posted 2 years ago

“Delivered in the time specified, arrived well packaged,both shirt's are excellent quality, sizes are spot on ,l would recommend LightinTheBox to anyone.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews