LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,225 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices shirts and top reasonable quality in view of the prices”

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Posted 2 years ago

“good fit trousers very comfortable”

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Posted 2 years ago

“Perfect price and quality with good delivery. Ideal gifts for the unusual person”

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Posted 2 years ago

“Bought a great watch - Brilliant Value and looks fantastic”

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Posted 2 years ago

“Much higher quality clothing than I expected.”

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Posted 2 years ago

“This shop is really fast. And I like their customer service. That is why I like to make reviews of my purchases. It really helps me to make choices.”

LightInTheBox 5 star review on 9th May 2023

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Posted 2 years ago

“Beautiful clothing at fantastic prices, love this website”

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Posted 2 years ago

“Excellent product, just as described in the advert but perhaps even better quality than expected. Worth it especially for the very reasonable price.”

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Posted 2 years ago

“Very good company item sent when they said I was informed of all movement of my goods will use this company again without fear many thanks.”

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Posted 2 years ago

“A little doubtful initially as had not used this company before but need not have worried. Everything went perfectly and when the goods arrived they were even better than the pictures and the sizing was perfect. Will certainly use this company again.”

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Posted 2 years ago

“Dress arrived quickly, fits well, great value!”

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Posted 2 years ago

“Affordable clothes for each season.”

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Posted 2 years ago

“Very helpful when having to return/exchange items”

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Posted 2 years ago

“Great customer service. Delivery a bit long but understandable. Recommended”

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Posted 2 years ago

“Clear and elegant! Purchased a bedroom clock with dimmable large illuminated numbers. Stylish, excellent value for money and dimmable for nighttime use. Only slight criticism is the power cable only just reached a power point on the nearby wall..”

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Posted 2 years ago

“Amazing quality absolutely delighted with my products and very good prices”

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Posted 2 years ago

“Good quality”

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Posted 2 years ago

“So far so good all products are good and fit great”

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Posted 2 years ago

“I like the clothes that you have got they are different and lovely due to price rises I will still buy from you as enjoy the clothes as not ventured to other things yet good”

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Posted 2 years ago

“It's a great website and anything I've ordered has arrived on time and good quality. Really pleased with my orders”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,225 reviews