LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,225 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All products purchased arrived on time. I am satisfied with the purchased products. I recommend it because it rarely happens that the products come on time. J.S”

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Posted 2 years ago

“5 Excellent keeping me informed and up to date with my purchase and tracking. The item is very good quality, I will be buying from you in the future.”

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Posted 2 years ago

“I am very pleased with all items that I have ordered.”

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Posted 2 years ago

“Great selection to choose from...will be ordering again soon...”

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Posted 2 years ago

“I have been absolutely delighted with the items I have bought from Light-in-the-box. Both the blouse and the dress are a perfect fit and the price of both items was very reasonable. I would be more than happy to make more purchases from this company.”

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Posted 2 years ago

“Very quick and good”

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Posted 2 years ago

“Extremely happy with my purchase. The phone covers ideal for me and my wife she has one a different colour. Great price, excellent buy”

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Posted 2 years ago

“The dress fits well and looks great and doesn’t crease!”

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Posted 2 years ago

“So pleased I found this site, really lovely clothes. Very different. Cannot believe how inexpensive they are and nice quality.”

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Posted 2 years ago

“Website was easy to navigate. Item was priced reasonably and information on delivery was better than any other company's delivery notices”

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Posted 2 years ago

“Very happy with my purchases the tops are beautiful love shopping here.”

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Posted 2 years ago

“Great quality polo shorts in a large selection of colours and sizes”

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Posted 2 years ago

“Goods purchased very good delivery service updates spot on”

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Posted 2 years ago

“clear and easy to use”

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Posted 2 years ago

“Excellent service. Terrific follow up re when dispatched & delivery to door. Product is brilliant for the price and so elegant as I love Dancing and in particular, these 👗 dresses suits my passion. Thank you”

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Posted 2 years ago

“I bought a beautiful ostrich feather light shade. I was a bit worried that it may not look like the picture. However, it looks exactly like the picture, was delivered very quickly. Would buy again”

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Posted 2 years ago

“Very pleased with the men's garments that have arrived today, will be shopping with you again.”

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Posted 2 years ago

“Very good service, easy to use site. Items exactly as advertised and delivered within time frame given, well packaged”

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Posted 2 years ago

“Item was brilliant, did exactly what it’s suppose to do..”

LightInTheBox 5 star review on 25th April 2023

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Posted 2 years ago

“Very pleased with how quickly i got my items and quailty was excellent love shopping with lightinthebox will defintily be buying more goods at great value thanks guys keep up the ggood work 🫡”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,225 reviews