LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product at a reasonable price.”

Helpful Report

Posted 2 years ago

“I bought two items recently - a lovely summer dress and an even more beautiful tankini top with black shorts. Amazing value for money and arrived well before the due date. I am extremely pleased with my purchases and will definitely be buying from LighinTheBox again. Excellent purchases.”

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Posted 2 years ago

“I have bought quite a few items from LINTB and they have been good quality and plenty of choice”

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Posted 2 years ago

“genuine items”

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Posted 2 years ago

“I don' t wear many dresses but I bought a dress form LightInTheBox. A white background with floral design. It is really pretty.”

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Posted 2 years ago

“Fantastic experience, very quick handling and shipping process, customer service aldo great, highly recommend”

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Posted 2 years ago

“Placed orders and the items were delivered well packaged and the website gave regular updates on delivery.will purchase from them again”

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Posted 2 years ago

“Products were excellent, fantastic price and quick delivery, many thanks.”

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Posted 2 years ago

“So far I have only received good products with great delivery time and updates.”

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Posted 2 years ago

“Delivered in the time specified, arrived well packaged,both shirt's are excellent quality, sizes are spot on ,l would recommend LightinTheBox to anyone.”

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Posted 2 years ago

“I purchased 2 dining chair covers. They arrived promptly, were easy to fit and looked brilliant. I am very pleased with them and the service from LightInTheBox”

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Posted 2 years ago

“First class service from a first class company. My items have always been super.”

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Posted 2 years ago

“Bought a lovely dress perfect fit so I have just bought two more dresses.think the hats are lovely have go three of them for the weddings I am going to thank you .”

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Posted 2 years ago

“order arrived in in record time”

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Posted 2 years ago

“I am very happy with my first ordering experience with LighinTheBox. The tracking for my order was updated regularly and my order arrived quite quickly. Thank you.”

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Posted 2 years ago

“I got 2 lovely tops as very pleased with it, as something have great value,”

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Posted 2 years ago

“Everything I've ordered fits really well and looks good”

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Posted 2 years ago

“Huge range of beautifully designed inexpensive quality choices reliably delivered. Impressive.”

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Posted 2 years ago

“Men's Polo Shirt Golf Shirt Graphic Notes Turndown Black / White Pleased with this polo shirt. It looks and feels great, and washes well. This is my first purchase with Light in the Box, I am sure it won't be the last! https://www.lightinthebox.com/en/p/men-s-golf-shirt-graphic-notes-turndown-black-white-long-sleeve-3d-print-outdoor-street-zipper-print-tops-fashion-casual-breathable_p9310071.html?category_id=35212&prm=1.2.1.9”

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Posted 2 years ago

“I WAS GRATEFUL FOR THE OPPORTUNITY TO BE ABLE TO TRACE AND FOLLOW MY ORDER EN ROUTE. THE FACT THAT YOU USE ROYAL MAIL FOR POSTAGE IS A BIG PLUS, AS THEY ARE THE MOST RELIABLE PEOPLE TO DELIVER TO THE DOOR. MANY PACKAGES GET STOLEN FROM OUR 41 FLAT BLOCK WHICH IS ALWAYS A WORRY. YOU ARE GOOD WITH APPROXIMATE DATE ARRIVAL OF GOODS, AND OBVIOUSLY HAVE A GOOD RAPOUR WITH ROYAL MAIL. THANK YOU. PS. GOODS MOSTLY OF TOP QUALITY, ALTHOUGH MORE COTTON MATERIALS WOULD BE NICE, EVEN IF A LITTLE MORE EXPENSIVE AS STILL COMPETITIVE, E.G. COTTON TRADERS, M & S.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews