LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i am reasonably new to this site, so far, everything has been great. items delivered, lived up to expectations.”

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Posted 2 years ago

“Very efficient service from start to finish I wouldn’t hesitate to use them again”

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Posted 2 years ago

“From ordering to dispatch to delivery was brilliant, can't complain at all. I love my purchase and will be ordering from LightinTheBox again soon”

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Posted 2 years ago

“very professional and came sooner than i expected product very good quality lot cheaper than in shop if u can find 1 and i love colour 10/10”

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Posted 2 years ago

“Delighted with my purchases. Order came when expected will be ordering again”

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Posted 2 years ago

“I have been absolutely delighted with everything I have ordered from Light In The Box, quality of items, speed of delivery and tracking of delivery of items is spot on. Happily surprised and will continue to keep getting the items I need that are a lot harder in standard shops.”

LightInTheBox 5 star review on 11th April 2023

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Posted 2 years ago

“Quality of items was excellent and the size fitted perfectly. Would definitely recommend a look at LightInTheBox web site. They have a great selection of clothes and accessories”

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Posted 2 years ago

“2 orders placed on 8th & 4th April are still being shipped with delivery expected by 18th to 23rd April. Not really happy as it is taking so long. This issue was quickly sorted and I am very happy with the outcome.”

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Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28622300 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“very please with my order.The up to date info was very possititive and I thank sincerely . Hope to do more buinness with you again Thank again Michael”

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Posted 2 years ago

“Great value for the money.”

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Posted 2 years ago

“Very pleased with my goods thank you”

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Posted 2 years ago

“Very nice app. Easy to use. All the money goes to the.... Just brilliant. Everything you need.”

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Posted 2 years ago

“I bought the t shirts for my son who loves them. they are very well made and the print on them is awesome.”

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Posted 2 years ago

“Have bought some really lovely dresses from Light in the Box. Items were delivered very quickly to Ireland. Really great value. Highly recommend”

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Posted 2 years ago

“All Good - Lightin The box have sent me several orders, very easy and straightforward to deal with, no hidden charges, delivered on time - good quality products - All Good”

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Posted 2 years ago

“Good delivery, great item can’t wait to be in the pool with the grand children. There gonna love them. Thank you.”

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Posted 2 years ago

“Always glad to wear well tailored cloths”

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Posted 2 years ago

“I recently purchased various hair pieces from Lightinthebox and I was very impressed with the quality, robust and secure packaging and on time delivery. I will definitely order again. Thank you Lightinthebox.”

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Posted 2 years ago

“Great stuff thanks 👍”

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Posted 2 years ago

“LightInTheBox is great shopping app with unique products that let there consumer have variety when shopping. From buying electrons to the latest fashions LightInTheBox has great products for everyone, I have frequently purchased from the a few times and all the product were as efficient. Great app to use recommend for everyone”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews