LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,187 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,187 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My t-shirt is great, size is true”

LightInTheBox 5 star review on 4th April 2023

Helpful Report

Posted 2 years ago

“I ordered a clock radio which does exactly what it says on the box arrived very quickly in under 10 days”

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Posted 2 years ago

“The products I bought from LightInTheBox are lovely,good quality , I was very pleased , I will do all my shoppings here and I recommend it , they arrived quick enough”

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Posted 2 years ago

“As always a great service & EXCELLENT Quality products.”

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Posted 2 years ago

“I have to say I was very positively suprised as I used similar sites before and quality was no good but wow, am I glad I tried LightintheBox. Amazing quality, super price and amazing delivery speed. Highly recommended.”

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Posted 2 years ago

“Brilliant products Brilliant service Brilliant delivery Thanks guys”

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Posted 2 years ago

“Very good products, good material, shipping would be better if quickened up, however, I understand that customs takes time”

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Posted 2 years ago

“Just received my second order from LightInTheBox and once again I am very happy with my purchases. This time I ordered two cover ups for the beach and they were delivered in a reasonable time and are as illustrated. Once again the finish on the garments is better than I expected considering their cost.”

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Posted 2 years ago

“Amazing 👍 I am so pleased withy purchase and more to receive if they are as good as these one I got I will be over the moon. I will e purchasing from this site again 👍👍👍👍”

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Posted 2 years ago

“Reliable, value for money.”

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Posted 2 years ago

“Cloths are great nice fit”

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Posted 2 years ago

“Ordered a western style shirt from LightInTheBox. The shirt was really comfortable, well priced and arrived in good time. LightInTheBox kept me up-to-date with the process from order to dispatch and tracking information. I would definitely shop with them again.”

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Posted 2 years ago

“Very satisfied with the quality of products. Lots of different styles to choose from. Will continue to shop with them.”

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Posted 2 years ago

“Good fit, nice material fits like a gloes, irons well very good overall.”

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Posted 2 years ago

“Amazing quality, my partner absolutely loved both shirts”

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Posted 2 years ago

“lightin the box is very competent and the product I bought is exactly as advertised. very good delivery and price. would definately use them again.”

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Posted 2 years ago

“Excellent service and quick delivery”

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Posted 2 years ago

“Having made purchases from lightin the Box a long time ago I have recently found myself buying more goods lately, hadn't realised there was access to such a wide range of very interesting products, some I have not even known about and can make use of. Service is great and I don`t even mind the occasional email showing a range of goods, I realise goods come from abroad so accounts for delays in arrival. So, all in all, a good site. Oh! thought this review was about the company but seeing below it is asking about some delivery.”

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Posted 2 years ago

“Have bought a lot of things over the last few months from dresses for a wedding to tops and I have to say I am so very happy with the quality of the items would recommend having a look”

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Posted 2 years ago

“Great communication. Quality products.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,187 reviews