LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,188 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,188 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far goods received have been good quality very good prices and delivered on time. Got no comaints at all”

Helpful Report

Posted 2 years ago

“At the moment I am very happy with the quality, price and speed of delivery of your products. I have even encouraged my sister to use your app and she has ordered products from yourselves. 1 thing that you could include is leg length in trousers. Personally I won't order trousers unless I know how long the leg is.”

Helpful Report

Posted 2 years ago

“I am really pleased with my recent purchase from this site, which was easy to navigate and has some fabulous tops to browse. The ordering process was straightforward and the quality of my tee shirt is excellent, as is the price. The fit was good too. I went by the sizing chart, ordering a medium size and it measures as stated. I would definitely order from this site again. I was kept abreast of the progress of my package from ordering to receiving. So, thank you very much for opening up a whole new world of tops that fit, feel and look great.”

Helpful Report

Posted 2 years ago

“Great service arrived quickly Happy with ghe product”

Helpful Report

Posted 2 years ago

“It's really difficult to choose what we DON'T want to buy. This is my favourite company and website. I've told everyone it.”

Helpful Report

Posted 2 years ago

“The Tankini was good quality and as described,I would recommend getting a size up though.”

Helpful Report

Posted 2 years ago

“Just received my second order from this company.I cannot fault the service.Very easy to keep a track from start to finish.The tops ordered are lovely .Material very soft and lovely fit.Very happy.would thoroughly recommend.”

Helpful Report

Posted 2 years ago

“Very good service will use again”

Helpful Report

Posted 2 years ago

“Really pleased with my purchases! They look amazing ! Thankyou so much !”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28448641 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“This is no BS I love lightening box T-shirts they are so cooling ( well actually its the material they are made from) I bought 1/2 dozen once and just received my next order of 10 love them, will definitely get more in the future. just one thing their sizes are a bit on the small size so order one size bigger than you usually buy”

Helpful Report

Posted 2 years ago

“Purchased Hubby golf shirt took a few weeks to come but we'll worth it have ordered hubby a couple more good value x”

Helpful Report

Posted 2 years ago

“Great value and excellent rewards. Items may take a wee while to arrive but worth the wait. Great updates”

Helpful Report

Posted 2 years ago

“Lightinthebox is easy to use with great prices. Love the sizes with the clothing as it can be hard to fine bigger sizes. Just got warm slip on shoes for the cold days great fit.”

LightInTheBox 5 star review on 21st March 2023

Helpful Report

Posted 2 years ago

“Seat covers received in the timescale indicated by the supplier. Seat covers were easy to fit. They look great and are of very good quality.”

Helpful Report

Posted 2 years ago

“Very good service”

Helpful Report

Posted 2 years ago

“Took a few weeks for the shirt to arrive but i was aware i was ordering from China . shirt is really nice and a good fit , this is my 2nd order from Lighinthebox and i would order again good value for money”

Helpful Report

Posted 2 years ago

“So happy with my recent purchase from lightinthebox definitely recommend this webshop”

Helpful Report

Posted 2 years ago

“Very good site and app that has even cheaper prices. I have purchased 4 pairs of board shorts and 4 polo shirts at very good prices. All have arrived when stated and we're of very good quality, and we're as described and looked the same as shown in the app. Well worth a look with lots of different items to purchase. p&p can be a bit expensive but overall price of items is very good.”

Helpful Report

Posted 2 years ago

“Excellent, A+++++ 1*****”

Helpful Report

Posted 2 years ago

“I was very pleased and satisfied with the shirts and shorts I received excellent value.”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,188 reviews