LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,225 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reliable, value for money.”

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Posted 2 years ago

“Cloths are great nice fit”

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Posted 2 years ago

“Ordered a western style shirt from LightInTheBox. The shirt was really comfortable, well priced and arrived in good time. LightInTheBox kept me up-to-date with the process from order to dispatch and tracking information. I would definitely shop with them again.”

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Posted 2 years ago

“Very satisfied with the quality of products. Lots of different styles to choose from. Will continue to shop with them.”

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Posted 2 years ago

“Good fit, nice material fits like a gloes, irons well very good overall.”

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Posted 2 years ago

“Amazing quality, my partner absolutely loved both shirts”

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Posted 2 years ago

“lightin the box is very competent and the product I bought is exactly as advertised. very good delivery and price. would definately use them again.”

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Posted 2 years ago

“Excellent service and quick delivery”

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Posted 2 years ago

“Having made purchases from lightin the Box a long time ago I have recently found myself buying more goods lately, hadn't realised there was access to such a wide range of very interesting products, some I have not even known about and can make use of. Service is great and I don`t even mind the occasional email showing a range of goods, I realise goods come from abroad so accounts for delays in arrival. So, all in all, a good site. Oh! thought this review was about the company but seeing below it is asking about some delivery.”

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Posted 2 years ago

“Have bought a lot of things over the last few months from dresses for a wedding to tops and I have to say I am so very happy with the quality of the items would recommend having a look”

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Posted 2 years ago

“Great communication. Quality products.”

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Posted 2 years ago

“the t shirt is awesome.it is also well made and delivery was quick”

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Posted 2 years ago

“Lovely dress really happy with although it was very long and have had to have it turned up”

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Posted 2 years ago

“The clothes are really lovely, howeber be carefull of sizeing,, as really small. The company keep you informed at all times, so you know when to expect your items. All in all great.”

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Posted 2 years ago

“Beautiful items. Gorgeous on.”

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Posted 2 years ago

“I bought a selection of dresses and tops from LightInTheBox. The quality surprised me - really good fabrics the styles are just like the photos and fit is true and perfect. thank you for restoring my faith in on-line ordering ! You were a pleasure to deal with and kept me informed all along the way”

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Posted 2 years ago

“My order was absolutely amazing and my mom really loved her dress. I don't think they any anything that lightinthebox needs to improve”

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Posted 2 years ago

“excellent value for money”

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Posted 2 years ago

“first Chinese company that gets the size right Clothing is good quality Which makes a change. Iam buying with confidence”

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Posted 2 years ago

“Dream catcher is abs gorgeous arrived before time well packed would recomend”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,225 reviews