LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,187 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,187 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the t shirt is awesome.it is also well made and delivery was quick”

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Posted 2 years ago

“Lovely dress really happy with although it was very long and have had to have it turned up”

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Posted 2 years ago

“The clothes are really lovely, howeber be carefull of sizeing,, as really small. The company keep you informed at all times, so you know when to expect your items. All in all great.”

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Posted 2 years ago

“Beautiful items. Gorgeous on.”

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Posted 2 years ago

“I bought a selection of dresses and tops from LightInTheBox. The quality surprised me - really good fabrics the styles are just like the photos and fit is true and perfect. thank you for restoring my faith in on-line ordering ! You were a pleasure to deal with and kept me informed all along the way”

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Posted 2 years ago

“My order was absolutely amazing and my mom really loved her dress. I don't think they any anything that lightinthebox needs to improve”

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Posted 2 years ago

“excellent value for money”

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Posted 2 years ago

“first Chinese company that gets the size right Clothing is good quality Which makes a change. Iam buying with confidence”

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Posted 2 years ago

“Dream catcher is abs gorgeous arrived before time well packed would recomend”

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Posted 2 years ago

“Very pleased with the whole service. Product arrived in good time and the sizing was true to description.”

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Posted 2 years ago

“I am delighted with my blouse. It’s exactly as described. Fits perfectly and is veruy comfortable. Its also gret wuality material. I will definately be sending more orders. Thankyou.”

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Posted 2 years ago

“First time ordering from you, was highly delighted with my order will certainly order again.”

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Posted 2 years ago

“The garment was good quality and colour as seen. The weave wasnt as loose as expected, more like shirt material, but 100% cotton as advertised. The delivery time was good.”

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Posted 2 years ago

“I bought an outfit to wear for my daughter's wedding. It fits beautifully and looks amazing.”

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Posted 2 years ago

“The dresses are all very well made and my parcel arrives very quickly. I love wearing your dresses and the prices are very competetive. Thank you.”

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Posted 2 years ago

“Quick delivery good fit on the ska polo shirt I ordered just like in adverts as described thanks once again will use these again from England”

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Posted 2 years ago

“Items ordered are good, down side is delivery times”

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Posted 2 years ago

“Excellent service, postal service works fine within the time. delighted with all my purchases.”

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Posted 2 years ago

“Good quality perfect for the job”

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Posted 2 years ago

“So far goods received have been good quality very good prices and delivered on time. Got no comaints at all”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,187 reviews